Experience

Gardenline International Vietnam

• Vietnam
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• CUSTOMER SERVICE | CLAIM OFFICER

  • Oct 2020 - Present

  Main responsibilities: • Receive claim request from Customer/CS/Sales and coordinate with technical team to define liability, damage and exposure • Collaborate with factory to make replacement and resolve claims on time • Negotiate to claim back factory for all fees and costs associated with the compensation • Analyze and investigate the root cause of claims then make recommendation for improving other shipment • Monitor and optimize claim process Main responsibilities: • Receive claim request from Customer/CS/Sales and coordinate with technical team to define liability, damage and exposure • Collaborate with factory to make replacement and resolve claims on time • Negotiate to claim back factory for all fees and costs associated with the compensation • Analyze and investigate the root cause of claims then make recommendation for improving other shipment • Monitor and optimize claim process



AMOREPACIFIC

• South Korea
• Personal Care Product Manufacturing
• 700 & Above Employee

• BUSINESS DEVELOPMENT SENIOR EXECUTIVE | ECOMMERCE CHANNEL

  • Jul 2018 - Jun 2020

  Main responsibilities: • Manage and monitor selling activities on ecommerce channel (Lazada, Yes24) • Work directly with KAM for campaign planning and develop matching initiatives to drive sales • Recognizing market trends and shopper triggers/barriers to define fast and appropriate action • Optimize monthly promotion budget to achieve campaign target • Coordinate with Marketing team to build communication materials and optimize ads performance to ensure the best outcome of marketing spending • Forecast, track and manage inventory to ensure sale target and avoid black stock Show less



Shopee

• Retail
• 1 - 100 Employee

• KEY ACCOUNT MANAGER | CATEGORY GROCERY

  • Nov 2016 - May 2018

  Main responsibilities: • Get on board potential sellers of Grocery Category to sell on Shopee platform • Establish strong relationship with sellers and support their portfolios to hit growth target of revenue and seller health • Ensure ambitious revenue growth by negotiating deals with sellers and implement campaign with attractive promotion scheme • Monitor seller health in assortment growth, content optimizing and other operations • Plan campaign calendar and initiate campaign ideas to drive overall sales of category • Analyze data to evaluate daily/weekly/monthly performance and execute back up plan if run-rate behind forecast Show less