Experience

VinHMS

• Vietnam
• Software Development
• 1 - 100 Employee

• Solutions Consultant Manager

  • Mar 2022 - Present



Paradise Bay Resort Company Limited (ALMA)

• Vietnam
• Hospitality
• 1 - 100 Employee

• Director of IT

  • May 2019 - Mar 2020



HRS Hospitality & Retail Systems

• Germany
• IT Services and IT Consulting
• 300 - 400 Employee

• Area Manager Implementation Services - Vietnam

  • Aug 2018 - May 2019

• Area Manager Implementation Services - Vietnam

  • Aug 2018 - Apr 2019



Caravelle Saigon

• Vietnam
• Hospitality
• 100 - 200 Employee

• IT Manager

  • Apr 2017 - Aug 2018



JW Marriott

• Hospitality
• 700 & Above Employee

• IT Manager

  • Jun 2016 - Mar 2017

  Pre-opening Team Pre-opening Team



Accor Vietnam

• Regional IT Manager

  • Mar 2016 - Jun 2016



Vinpearl

• Corporate Director of IT

  • Jul 2015 - Mar 2016

   Project Management of rolling out Opera and Micros for all Vinpearl properties. Standardize IT Policies and Procedures for Vinpearl hotel chain People Management all IT team of all properties  Task Management for all IT Team of all properties Pre-opening coordinator for new Vinpearl properties. Source and deploy new IT solutions and technologies to support hotel operations. Overall managing IT solutions for Vinpearl hotel group.

• Corporate IT Manager

  • Apr 2015 - Jul 2015



Vinpearl Resort Phu Quoc

• IT Manager

  • Dec 2014 - Apr 2015



The Grand Ho Tram Strip

• Vietnam
• Hospitality
• 100 - 200 Employee

• IT Infrastructure Manager

  • Jul 2012 - Oct 2014

  Pre-Opening period: - Managing whole IT Infrastructure from the very first day of $13M data center of The Grand Ho Tram Strip. - Managing the vendor to implement the fully redundancy IT systems platforms: Microsoft and VMWare together with fully HP solutions: blade, server, networking, wireless, storage, backup and monitoring; Cisco firewall with fully redundancy services. - Managing the mass deployment IT services to over 2000 end users. - Implementing Symantec NetBackup solution to provide adequate backup for every systems to satisfy the disaster recovery plan. - Project Manager for complexity Avaya IP based Communication Manager with 2000 end points with 2000 DID, 20 agents for Contact Center, and various call flow design to satisfy the business needs. - Being Project Manager for other business applications such as: Samsung IPTV solutions, Samsung MagicInfo - Digital Signage, Cadena Human Resources system, Virtual Roster system. - Planning, managing and implementing the training roster to ensure adequate and proper training being provided to end user to support the pre-opening smoothly and successful. - Writing up many IT Policies and Procedures to keep company IT environment up-to-date with global IT standards. Operation Period: - Continue managing the whole IT Infrastructure and Platforms of The Grand Ho Tram Strip. - Applying many IT security policies, procedures and standards to ensure the whole IT systems health and secure. - Enhance backup solutions. - Be a Project Manager for upgrading storage project from the beginning: planning, managing, implementing and reporting. - Project Designer for Golf Course network infrastructure. - Managing purcashing of relevant IT equipment and services. - Managing vendor to ensure their IT services delivery time and satisfaction. - Managing Services and Support Team with 8 team members to delivery the appropriate IT support services to business people. - Implement Services Desk application to manage the service ticket. Show less



Xn Hotel Systems VN

• Implementation Manager

  • Jun 2011 - Jul 2012

  As project leader to implement hotel front office systems. · Communicate with clients to define project requirements, changing, technical problems and others arising issues. · Manage and analyze customer's requirements. · Manage all areas of project management including: planning, training and timing. · Track progress of projects against goals, objectives and time lines. · Provide technical and operation first line support to multi countries customers. - Ensure the smoothly and less impact on system transition by providing the proper training to end user and detail project plan. List of hotels have been successful implemented: * Thailand: - Ascott Sathorn Bangkok * Philippines: - Somerset Olympia Makati - Somerset Salcedo Makati * Viet Nam: - Somerset Ho Chi Minh City - Somerset Chancellor Court - Somerset Grand Hanoi - Somerset Hoa Binh - Somerset West Lake Show less



Marriott Inc

• New World Hotel Saigon

• IT Manager

  • Mar 2005 - Jun 2011

  · Responsible for day to day IT activities to ensure all hotel systems are functional at all times. · Installation data backup planning, management and performing tracking. · Installation Controls and Contingency Guide Lines for all hotel systems. · Budget planning and project leader for IT related. · Enforces Marriott IR policies and standards protecting hotel systems and other resources at the property. · Delivers client-driven project and request within budget and time constraints. · Provides a technical perspective to information needs along with costs/benefits understanding in an influencing role. · Ensures proper asset management and other resources related to IT. · Project leader for PCI (Payment Card Industry) project at the property. · Provides application training / refresher training of hotel systems. Show less



Global Cybersoft

• Systems Engineer

  • Nov 2003 - Aug 2004

  · Coding and installation Device Management System application (writing in microsoft access) which is part of quality management systems (ISO 9001-2000). · Manages active directory users and computers. · Responsible as support / helpdesk leader. · Coding and installation Device Management System application (writing in microsoft access) which is part of quality management systems (ISO 9001-2000). · Manages active directory users and computers. · Responsible as support / helpdesk leader.



Marriott Inc

• Systems Assistant

  • Mar 2002 - Nov 2003

  · Responsible for Wingate Internet Firewall and Mdaemon Email Server. · Manage antivirus software up-to-date and properly function. · Involved in managing PBX, Call Biliing and Voice Mail systems. · Build career center local website for HR department. · Provide high and professional support service to in-house staff for all hotel systems. · Responsible for Wingate Internet Firewall and Mdaemon Email Server. · Manage antivirus software up-to-date and properly function. · Involved in managing PBX, Call Biliing and Voice Mail systems. · Build career center local website for HR department. · Provide high and professional support service to in-house staff for all hotel systems.