Field Operations Manager

• Apr 2022 - Present

Senior Information Technology Specialist

• Jul 2019 - Apr 2022

Personal Computer Network Specialist

• Jun 2016 - Aug 2019

Supporting numerous client accounts such as RCBO (Roman Catholic Diocese of Orange) schools and manufacturing/design companies. Lead projects in installing and deploying servers, workstations, laptops for end users.•Maintenance of Hardware, Software, and Network installations•Troubleshoot issues and determine root cause of failures•Tracked daily, weekly, and monthly maintenance for clients•Supported onsite visits and installations•Configured various RAID, software (Anti-virus)•Successfully deployed end-user workstations, printers, laptops, projectors, devices, etc...•RMA customer support orders, remote support•Handled technical support tickets for customers through Freshservice ticketing system•Deployed Google Chromebooks and Apple iPads with MDM (Google, Mosyle)•Configured Lightspeed Relay (web filtering - Chromebooks) and Mosyle (iOS updates, apps, ASM)•Deployed and Managed Lightspeed content filtering products (Rocket, Relay)•Equipped and measured Wireless LAN devices connectivity and performances for various locations •Installed, configured, and managed Office 365 subscriptions for hundreds of users Show less

Senior Test Engineer

• Mar 2011 - Nov 2015

Supported Enterprise Storage Group (ESG) Interoperability Team, HP Industry Standard Server account, and Distribution Channels. Lead a team for internal hard disk drive qualification, validation, and sustaining efforts. Released numerous drive program products to customers and provided technical service support. •Managed Hardware, Software, and Network setup for overall lab validation purposes •Debugged and analysis skills to determine root cause on test failures •Tracked test coverage, completion percentage and detail test issues in daily team meetings •Supported firmware and code updates on WD Enterprise storage hard drives for customers •Configured various RAID controllers (LSI, Areca, Promise), NIC, Onboard interfaces •Successfully released numerous drive program products for worldwide industry release •Effectively tested various OS (Windows/Linux) on WD SAS/SATA enterprise drives in various types of chassis (SuperMicro , HP , Chenbro , Dell) Show less

Engineer Technician III

• Oct 2008 - Sep 2010

Supported the U.S. Navy customer at Naval Warfare Surface Center, Corona by installing, configuring, and maintaining computer components onboard U.S. Naval Ships. Completed numerous successful U.S. Naval missions by sustaining hardware, software, and network installations. •Successfully supported seven Combat System Ship Qualification Trials (CSSQT) missions setting up crypto network connections, VoIP, routers, data systems at test range facilities •Installed and implemented security patches and updates for Data Processing Systems and Servers to Department of Defense Security Technical Implementation Guidelines •Managed Windows Active Directory, Group Policies: Users, Groups, Files, Printers, Mailbox •Configured, tested, and installed numerous Data Processing Systems on U.S. Naval Ships •Provided remote support for Citrix Remote Access, Dameware, and LogMeIn systems Show less

Information Technology Technician

• Jul 2003 - Aug 2007

Provided IT services for Sonic Computer Inc. including on-site customer IT support, PC Hardware/Software troubleshooting, Cisco router and switch IOS updates and configurations, relocation projects, product deliveries, and inventory tracking. •Troubleshoot Onboard and Slots System Hardware Components running Windows Products: CPU, Video, Power Supplies, SCSI/SATA RAID controllers, Hard Drives, RAM •Setup Shared/Mapped Printers, MS Office Files, E-mails, and Networking Issues •Onsite customer support: Hardware connectivity/setup, Troubleshooting issues •Assembled barebone Servers and PCs for clients who preferred white boxes •Troubleshoot SCSI BIOS CMOS setup and Flash updates Show less