Experience

Ultralight Optics

• Wellness and Fitness Services
• 1 - 100 Employee

• Customer Service Representative

  • Jul 2020 - Present

  Ensured and exceeded satisfaction by creating and maintaining customer relationships which resulted in developing new accounts valued at over $50k Managed high call volumes while delivering satisfactory customer service in a high-stress environment, resulting in over 60 calls completed daily Supported various departments by taking on extra tasks in order to improve efficiency in workflow by over 15% Ensured and exceeded satisfaction by creating and maintaining customer relationships which resulted in developing new accounts valued at over $50k Managed high call volumes while delivering satisfactory customer service in a high-stress environment, resulting in over 60 calls completed daily Supported various departments by taking on extra tasks in order to improve efficiency in workflow by over 15%



SoCal Wings

• United States
• Restaurants
• 1 - 100 Employee

• Food Server

  • Feb 2019 - Apr 2020

  Positively built and maintained relationships with customers to encourage guest satisfaction and repeat business, resulting in over 10 "regular" customers Requested and recorded over 30 customer orders daily, and computed bills using cash registers, multi-counting machines, or pencil and paper Monitored and ordered supplies and food items and restock as necessary to maintain inventory. Positively built and maintained relationships with customers to encourage guest satisfaction and repeat business, resulting in over 10 "regular" customers Requested and recorded over 30 customer orders daily, and computed bills using cash registers, multi-counting machines, or pencil and paper Monitored and ordered supplies and food items and restock as necessary to maintain inventory.



Ding Tea

• Food and Beverage Services
• 100 - 200 Employee

• Barista

  • Jun 2017 - Jun 2019

  Prioritized delivering excellent customer service and prompt food and beverage delivery to ensure customer satisfaction, resulting in repeat business at least twice a week Memorized drink orders and preferences for regular customers to build rapport and increase brand loyalty, developing over 10 regular customer relationships as a result Prepared and served over 50 hot and cold beverages daily, such as coffee, espresso drinks, blended coffees, or teas in a timely manner that increased work-flow efficiency by 10% Show less