Experience

PIHMS - Pacific International Hotel Management School, New Plymouth, New Zealand

• New Zealand
• Higher Education
• 1 - 100 Employee

• Lecturer & Stream Leader in Management

  • Jul 2021 - Present

  As Stream Leader:- Regularly review the content of all Management courses in accordance with the NZ Qualifications Framework.- Monitor student performance across all Management courses.- Contribute to ongoing programme review and annual programme evaluations.- Act and report on internal and external moderation activities.As Lecturer:- Preparing course plans, outlines and materials for delivery of classes.- Facilitating learning by presenting lectures, tutorials, seminars, workshops and papers.- Developing assessment material related to courses delivered.- Providing assessment and feedback to students on their progress towards learning outcomes.- Fostering the development of individual student performance.- Stay research active. Show less

• Lecturer in Management and Front Office Operations

  • Feb 2020 - Present

  - Deliver lectures in Management and Front Office Operations - Tutor students in theory and practical sessions and monitor their performance- Motivate and inspire students- Develop, update and upgrade teaching & learning materials- Develop, monitor and grade assessments- Ensure curriculum and content are delivered effectively and pursuant to the quality assurance system- Stay research active



M Social Auckland

• New Zealand
• Hospitality
• 1 - 100 Employee

• Hotel Duty Manager

  • Nov 2018 - Dec 2019

• Guest Relations Manager

  • Mar 2018 - Nov 2018



Millennium Hotels and Resorts

• Singapore
• Hospitality
• 700 & Above Employee

• Management Trainee

  • Oct 2017 - Mar 2018



Liberty Central Hotel

• Vietnam
• Hospitality
• 1 - 100 Employee

• Guest Relations Specialist

  • Jan 2016 - Jul 2016

  As a Guest Relation Specialist at Liberty Central Saigon Riverside Hotel, my duty involves making sure that guests feel welcome from the moment they step into the hotel to the moment they leave. In details, I: - Meet and greet guests upon their arrival at the hotel and the Executive Lounge - Carry out check-in/check-out procedure for Executive guests - Attend to guests' queries, needs and other special requests - Handling complaints and provide solutions to problems - Promote the facilities and services offered by the hotel - Advise and assist guests on leisure activities, places to visit and travel arrangements - Cooperate and coordinate with the other hotel departments to provide an efficient service As working at the Executive Lounge where we served VIP guests with food and beverage throughout the day, I have also gained several essential skills of table service, barista and bartending. I have been mentioned by guests on TripAdvisor many times due to my good service, and was accredited the title TripAdvisor Hero as Liberty Central Saigon Riverside entered the Top 10 Best Hotel in HCMC in April, 2016. Show less



Millenium Boutique Hotel

• Ho Chi Minh City

• Front Desk Agent

  • Oct 2015 - Jan 2016

  My first job in a brand new field to me. As a front desk agent of a new opening hotel in vibrant Ho Chi Minh City, I had a chance to discover a new perspective of myself. I quickly realize that hospitality is a perfect match for my personality and ability. All difficulties of a new business helped to strengthen my required skills as my co-workers and I strive to solve many problems and handle uncountable complaints from the guests regarding unfinished facilities, as well as contributing actively to refine the working procedure. Show less



STREAM Vietnam

• HCMC, Vietnam

• Senior Editor

  • Jun 2014 - Oct 2015

  Be in charged of the bilingual internal magazine Vietraveler (produced for Vietravel - the leading travel agency in Vietnam), and Vietnam Tennis Lifestyle (the official magazine of Vietnamese Tennis Federation) in terms of: - Researching and coordinating article ideas - Working with Vietravel to agree on the list of articles for each edition - Setting timeline and overseeing scheduling - Delegating and overseeing writing and editing assignments from freelancers. - Overseeing expenses on freelancers. - Working with graphics personnel on securing artwork and graphics. - Working with the printing house and controlling the general quality of final products. Show less



Holcim

• Switzerland
• Wholesale Building Materials
• 700 & Above Employee

• Content Writer and Editor

  • Apr 2012 - Sep 2012

  I have spent 6 months of internship at the Sustainable Development Department. This period of time brought me precious experiences in writing and editing. My main tasks included: - Translating documents related to the company's strategies. - Composing the company's materials such as Press Releases, articles, website contents (in both Vietnamese and English)  Composing and editing the outside magazine CONNECTION for the company. I have spent 6 months of internship at the Sustainable Development Department. This period of time brought me precious experiences in writing and editing. My main tasks included: - Translating documents related to the company's strategies. - Composing the company's materials such as Press Releases, articles, website contents (in both Vietnamese and English)  Composing and editing the outside magazine CONNECTION for the company.