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Experience

    • Director Of Hospitality
      • May 2016 - Present
    • Vietnam
    • Hospitality
    • 1 - 100 Employee
    • EAM -Rooms Division
      • Mar 2015 - Present
    • FOM
      • Sep 2011 - May 2014

      Pre -Opening resort Opening in Jan 2012 Pre -Opening resort Opening in Jan 2012

    • FOM
      • Apr 2011 - Sep 2011

      Pre -Opening hotel - Open in Beginning of Aug 2011 Pre -Opening hotel - Open in Beginning of Aug 2011

    • FOM
      • Mar 2001 - Apr 2011

      Supervise day to day Front Office operations to a consistently high standard Set Departmental objectives, work schedules, budgets, policies and procedures -Monitor the appearance, standards and performance of the Front Office Team Members with an emphasis on training and teamwork -Ensure Team Members have up to date knowledge of hotel products, services, pricing and policies as well as a good knowledge of the local area -Control reservation operation -Maximise Sales revenues through up selling and marketing programmes -Monitor guest satisfaction reports and implement actions to improve results -Maintain good communication and working relationships with all hotel areas Show less

Education

  • PUM - Netherlands Senior Experts
    Hospitality Management - Course Certificate, Hospitality Management
    2009 - 2009
  • Vietnam Tourism Certification Board
    Supervisor Skills Workshop for VTOS Trainers
    2007 - 2007
  • Vietnam Tourism Certification Board
    VTCB Certificated Trainer
    2006 - 2006
  • Danang University
    Bachelor, English
    1994 - 1998

Community

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