Experience

Bitexco

• Accounting
• 1 - 100 Employee

• Secretary to General Director

  • Nov 2019 - Present

  - Draw up and well-manage the working plan of General Director and coordinate with related departments to guarantee the work proficiency. - Hold accountable for event organization, in terms of external events or welcoming distinguished partners of General Director. - Receive and give advisory of submitted working documents to General Director while taking into account the precision of these working papers. Coordinated with other related departments to complete accurate and informative documents before submitting to General Director - Keep track of working pace or the completion of submitted documents in timely manner. - Manage and provide secretarial support to General Director. Show less



PT. Mitra Adiperkasa Tbk

• Indonesia
• Retail
• 700 & Above Employee

• ZARA Menswear Responsible

  • Jul 2019 - Oct 2019

  - Arrange daily task and manage staffs' performance in order to make sure that they keep track and provide perfect customer service to customer. Observe and conduct training activities to staff when they are lack of appropriate source of knowledge.- Control shop floor image, ensure shop floor is well- organized and tidy, equipments is in good condition, merchandise is full-filled all day long, operation is smooth and selling is the most efficient.- Read and analyse Sale Report and give an action plan to boost sale on a daily basis. - Coordinate with Operation Team to control stock for merchandise while adjusting based on sales situation.- Deal with customer's feedback, complain and unexpected situations. Finding multiple ways to meeting customer needs and maximum sale. Show less

• Senior General Service Staff

  • Oct 2017 - Jun 2019

  - Support and consolidate all the non-merchandise requisitions for store (all the purchase orders for non-merchandise). - Be in charge of stationery order, store stuff orders, name cards, letter head, etc. - Control and monitor delivery, driver, security, cleaning service, part timers, warehouse, etc. - Support store’s operation in opening day. - To be contact point and coordinate with the building/mall management on the operation related issues and maintain store facilities & equipment. - Handle, monitor and grant the approval for all the works order for all project maintenance issues. - Be responsible for all Inditex brands (Zara, Pull&Bear, Massimo Dutti, Stradivarious...) in Vietnam for General Service area - Make a payment request and closely supervise expenses of store in Hanoi. Show less



Vietnam Airport Ground Services Co., Ltd

• Hanoi

• CVIP Checkin Agent

  • Jun 2016 - Aug 2017

  - Carry out the aviation procedure for Passenger. - Deal with all the inquiries and feedback from passengers and coordinate with others department to solve unexpected situations. - Offer passengers advisory in terms of ticket, aviation security, proper entry conditions and immigration regulation worldwide. - Coordinate with others department including security, catering, cabin crew to ensure the 4- Star customer service standards of Vietnam Airlines. - Carry out the aviation procedure for Passenger. - Deal with all the inquiries and feedback from passengers and coordinate with others department to solve unexpected situations. - Offer passengers advisory in terms of ticket, aviation security, proper entry conditions and immigration regulation worldwide. - Coordinate with others department including security, catering, cabin crew to ensure the 4- Star customer service standards of Vietnam Airlines.



BRG Group

• Hanoi

• Customer Service Executive

  • Jul 2013 - Apr 2016

  - Develop and implement plan for taking care of customer. - Be responsible for the call centre and email of the Board of Management. - Drafting contracts, reports, official dispatch and announcement of the Board of Management. - Daily supervise and check quality of the building service. - Develop and implement plan for taking care of customer. - Be responsible for the call centre and email of the Board of Management. - Drafting contracts, reports, official dispatch and announcement of the Board of Management. - Daily supervise and check quality of the building service.