Experience

Cai Lan Oils and Fats Industries Company

• Vietnam
• Manufacturing
• 1 - 100 Employee

• Customer Service Supervisor

  • Jan 2013 - Present

  01/2013 – 12/2014 : Assistant Customer Service • Making purchase orders on SAP system when receiving the information from Marketing Dept and making contract/ quotation/ sale confirmation (if any) and following the aging report to make sure the process of delivery schedule shall not be affected by any reasons • Solving many issues and answering any question of customer about product, quantity, delivery schedule • Following validity of contract and preparing the new contract /addendum before they expired • To communicate with customer to collect information about customer’s demand, other suppliers and update customer profile information for MKT Dept and other depts. • Dealing with customer when customer have unreasonable requests and cleverly reject (if any) 01/2015 – 12/2016 : Senior Assistant Customer Service • Making daily reports and monthly reports • Checking exactly the information of each credit advise (CA) before releasing on SAP system for Log dept issue invoices • Making weekly forecast report for Planning Dept so that they can order material timely • Checking information on purchase orders, contract before Manager/ General Director sign it 01/2017 – now: Supervisor Customer Service • Identify customer’s complaint and working with other depts such as Acc dept/Plan dept/ production to proactively provide solutions to improve more excellent performances. • Training new team members and building procedure about customer service based on work procedure. • Sharing knowledge about product, system and the lesson which were learnt from mistakes with team members to improve quality of the whole team • To report to Assistant Manager Customer Service Show less