Head of Project Management Department

• Dec 2022 - Present

Project Manager

• Aug 2016 - Present

Main duties:- Manage and advise projects on Network-Server-Storage system- Security, CCTV, Electrical, Raised floor, UPS, Precision air-conditioning system;- Communicating, meeting partners and customers;- Make a plan for the work items of a new project;- Manage and allocate jobs to employees;- Evaluate the progress and targets of the project;- Proposing optimal options to accelerate the project, to bring high efficiency;

Deployment Department - Team Lead

• Sep 2015 - Aug 2016

Main duties:- Deploy projects on the Network & Leased line circuit & MPLS.- Communicating, meeting partners and customers;- Make a plan for the work items;- Manage and allocate jobs to employees;- Evaluate the progress and targets of the project;

Service Desk - Team Lead

• Sep 2014 - Sep 2015

Main duties:- Customer service management;- Communicating, meeting partners and customers;- Monitor issues from start to resolution;- Make a report for company services;- Escalate, if needed, unresolved problems to a higher level of support;- Manage and allocate jobs to employees;

Customer Service Specialist

• Aug 2009 - Aug 2014

Main duties: - Customer support - Customer service management Main duties: - Customer support - Customer service management