Experience

The Human Factor, Inc.

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Idea Creator

  • Nov 2020 - Present

  - Research and catching hot trends in decor, clothing,... via Reddit, 9Gag, Pinterest,... - Understand market needs then effectively work with Design and Marketing teams to create a product and sell. - Perform marketing campaigns (Facebook ads). - Support content for Customer Support team. - Research and catching hot trends in decor, clothing,... via Reddit, 9Gag, Pinterest,... - Understand market needs then effectively work with Design and Marketing teams to create a product and sell. - Perform marketing campaigns (Facebook ads). - Support content for Customer Support team.



FoxCommerce

• United States
• Software Development
• 1 - 100 Employee

• Customer Success Executive

  • May 2019 - Jun 2020

  - Lead and build a great international Customer Success team - Orientation about eCommerce, products, markets, customers - Write product tutorials and solutions so customers can understand how to use our products effectively - Handle a dispute payment and soft skills to win at fighting back against chargebacks. - Lead and build a great international Customer Success team - Orientation about eCommerce, products, markets, customers - Write product tutorials and solutions so customers can understand how to use our products effectively - Handle a dispute payment and soft skills to win at fighting back against chargebacks.



OpenCommerce Group

• United States
• Technology, Information and Internet
• 100 - 200 Employee

• Customer Success Executive

  • Mar 2018 - May 2019

  - Help customers use our service efficiently and generate direct results on the performance of their business - Improve and implement good procedures to deliver the best performance by Customer Success team - Solve cases of emergency and answer quick queries via direct calls. - Listen to customer feedback to improve product quality. - Support customers with product issues, tutorials, refund requests, sales queries… via all support channels: emails, live chat, direct calls, Skype, Teamviewer… Show less



AloTrip International Limited

• Hanoi, Hanoi, Vietnam

• Customer Service Specialist

  • Jun 2017 - Feb 2018

  - Contacting with foreign and Vietnamese customers for supports - Making daily reports Achievements and skills gained: - Observing, learning and catching psychology customers well. - Improving English communication skill. - Contacting with foreign and Vietnamese customers for supports - Making daily reports Achievements and skills gained: - Observing, learning and catching psychology customers well. - Improving English communication skill.