Experience

Viettel Network

• Telecommunications
• 100 - 200 Employee

• Capacity and Performance Management

  • Aug 2019 - Present

  Main responsibilities:- Ensure that service performance achievements meet or exceed all their agreed performance targets, by managing the performance and capacity of both services and resources.- Provide advice and guidance to all other areas of the business and IT on all capacity and performance related issues.- Periodic reporting and quality control of services and infrastructure.- Building charts and reports on capacity and performance of IT system: KPI, KQI services, report CPU, RAM, IO, HDD, Storage...



MyTel Myanmar

• VAS Division leader

  • Aug 2017 - Aug 2019

  Deploy, Operation, exploit systems, IT applications:- Co-work with business to defind technical requirements and service features for VAS services.- Co-work with partner and software units to deploy, install, configure to integrate new service on requested time.- Build, supplement and apply decision, regulation, KPI standard on VAS system operation.- Manage and direct VAS staffs to operate VAS application according to the regilations.- Analyze, evaluate, excute demands on VAS application with VAS staffs.- Orient and train directly speciality knowledge for VAS staffs.Recognition and Gains:- Deploy the gateway service to communicate between telecom network and application services : SMS GW, USSD GW, VCGW, Provisioning, VAAA ...- Deploy VAS service for bussiness: Mytel App, Luckydraw, Data register, Multil Provider Solution, USSD centralized registration, OTT Tivi Platform(MyTV), Music App (MyMusic), Video App (Myclip), ....- Deploy digital service: Mytel Mobile money (MytelPay), Mytel payment gateway.



Viettel Group

• VAS Engineer

  • Aug 2013 - Aug 2017

  - Operate the VAS-IT services, take responsibility and ensure the services works smoothly.- Analyze requirements from business and cooperate with software units to propose and agree on solutions, perform upgrades, support system testing.- Documentation of error handling and information rescue scenarios- Develop regulations and instructions for system maintenance.- Analyze KPI trends, problems and propose solutions.- Manage to troubleshoot incidents and analyze to find out the root cause.- Check, monitor and responsible for VAS application.