Experience

American Learning Lab (ALAB)

• Vietnam
• Higher Education
• 1 - 100 Employee

• Teaching Assistant

  • Oct 2020 - Present



Canawan Global

• Vietnam
• Internet Marketplace Platforms
• 1 - 100 Employee

• • Jan 2020 - Jan 2021

  I'm in charge of email marketing automation for over 20 brands, including Shopify, Shopbase, and Magento. I primarily create responsive HTML emails and design emails with Canva Pro that are delivered to thousands of customers and bring in ~$1000 per month for the shop.

• • Jan 2020 - Jan 2021

  My main tasks as a Customer Service Support:_Reply to email customers through Zoho to give them tracking information and order information_Solve problems and complaints from the customer and collect review _Helped to increase customer return rates by providing excellent customer service at all times.In addition, I have experience in analyzing customer feedback and using it to improve our products and services. I am also proficient in conducting keyword research and implementing SEO strategies to optimize email content for better visibility and engagement. Show less