Experience

GoDee — Shuttle Bus Booking

• Vietnam
• IT Services and IT Consulting
• 1 - 100 Employee

• Operation Manager

  • Oct 2020 - Jul 2021

  Ho Chi Minh City, Vietnam Bus Tracking Operator (Oct 2020 - December 2020). - Tracking performance of all GoDee buses, drivers. - Evaluating all of performance indicators of Operation for development. - Support and build processes, working tools for Operators, Route Planners, Bus Suppliers. - Support to solve problems related to Routes, Drivers, Buses, Customers directly. - Support to solve problems related to Routes, Drivers, Buses, Customers directly. Operation Team Leader (December 2020 -… Show more Bus Tracking Operator (Oct 2020 - December 2020). - Tracking performance of all GoDee buses, drivers. - Evaluating all of performance indicators of Operation for development. - Support and build processes, working tools for Operators, Route Planners, Bus Suppliers. - Support to solve problems related to Routes, Drivers, Buses, Customers directly. - Support to solve problems related to Routes, Drivers, Buses, Customers directly. Operation Team Leader (December 2020 - April 2021). - Leading Operation team and Customer Service team on daily/ monthly operation. - Training and building for Operation team and Customer Service team about using analyze tool, reporting and follow the targets. - Support CEO on analyze, strategy and decision making related to Operation. Product Manager (February 2021 - April 2021). - Based on demand of customers, drivers, suppliers and issues on operation of company, product manager build the idea and evaluate conditions, logical to make the product which can meet all. - Connect with Technology Team for developing functions, modules on Application as well as Company's ERP and provide to customers with target: make customer happier. - Cooperative with Operation team, Customer Service team, and other teams to solve problem related to monitor system, customers, marketing campaign, … Operation Manager (April 2021 - July 2021) - Directly make decision for Operation activities. - Be responsibility on Operation related to all teams of Operation (Buses tracking, Routes planning, Buses supply, Customer Services). - Support to Manager Director about make decisions on marketing, operation, Application develop, sale activities. - Lead and arrange jobs, tasks for all teams belong to Operation Department. Show less



Dieu Thinh Stainless Steel Joint Stock Company

• Warehouse Manager

  • Aug 2020 - Oct 2020

  Long An, Vietnam - Managing all of Warehouse Operation in Firm (Include: Materials, Sub Materials, Finished Goods, Equipment, Return Goods). - Be responsible to all of employees who are working for 8 warehouses belong to Production Factory. - Cooperate with Production Department to ensure schedule of Production Plan. - Working with Quality Control Department to build Quality Control process and problems solving. - Working with Industrial Engineer to build the Warehouse process and apply ERP to all… Show more - Managing all of Warehouse Operation in Firm (Include: Materials, Sub Materials, Finished Goods, Equipment, Return Goods). - Be responsible to all of employees who are working for 8 warehouses belong to Production Factory. - Cooperate with Production Department to ensure schedule of Production Plan. - Working with Quality Control Department to build Quality Control process and problems solving. - Working with Industrial Engineer to build the Warehouse process and apply ERP to all of operations of Company. Show less



Milano Coffee Vietnam

• Vietnam
• Food and Beverage Services
• 1 - 100 Employee

• Supply Chain Director

  • Mar 2020 - Jul 2020

  Ho Chi Minh City, Vietnam - Be responsible for Purchasing Department, Warehouse and Transportation Department. - Build process, report for Purchasing, warehouse and transportation operations. - Cooperate with other Departments to develop overall process. - Training, support employees in operation activities. - Support CEO for making decisions on Operation.



LOTTE.vn

• Vietnam
• Retail
• 1 - 100 Employee

• Logistics Supervisor

  • Jul 2019 - Feb 2020

  Ho Chi Minh - Viet Nam - Supervise operating process of 3 Hubs and ensure Hub Operation should be followed the standard process and hit KPI. - Ensure that inventory is managed to the highest levels of accuracy, packaging fulfilment on-time and match with guideline. - Ensure productivity/ quality of delivery service followed standardization. - Resolve problems concerning transportation, logistics systems, or customer issues. - Ensure arising issues should be solved quickly, correctly. -… Show more - Supervise operating process of 3 Hubs and ensure Hub Operation should be followed the standard process and hit KPI. - Ensure that inventory is managed to the highest levels of accuracy, packaging fulfilment on-time and match with guideline. - Ensure productivity/ quality of delivery service followed standardization. - Resolve problems concerning transportation, logistics systems, or customer issues. - Ensure arising issues should be solved quickly, correctly. - Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting. - Set up and keep track of Hub KPI reports. - Analyze all aspects of corporate logistics to determine the most cost-effective or efficient means of transporting products or supplies. - Supervise & suggest effective processing solution to improve operation. - Coordinate with 3PL to ensure 3PLs achieve their SLA. - Reconcile and push 3PLs to get confirmation and complete compensation process for damaged or breached lead-time shipments - Coordinate to 3PLs and related department to solve arising issues. - Ensure Return Order should be processed quickly and accurately - On site day-to-day management of Hubs, Leaders, staffs. (Maximum: 3 Hubs, 3 Leaders, 27 employees). - Correct and on-time report (Daily/ Weekly/ Monthly Report). Show less



Kerry Express Vietnam

• Vietnam
• Transportation/Trucking/Railroad
• 1 - 100 Employee

• HCM Hub Supervisor

  • Nov 2018 - Feb 2019

  Ho Chi Minh - Viet Nam - Support Hub Manager for solving problems. - Suggest ideas and cooperate with other departments to develop Warehouse process.



Ninja Van

• Singapore
• Truck Transportation
• 700 & Above Employee

• Warehouse Supervisor and Shift Leader

  • Aug 2017 - Sep 2018

  Ho Chi Minh - Viet Nam - Be responsible for sorting team of warehouse. - Implementing sorting and outbound process from warehouse to riders for delivering. - Work arrangement for employees, setting goals, objectives and training for employees - Suggest ideas and cooperate with other teams to develop operating process. - Tracking and guiding work for 12 employees working at Warehouse directly. (Maximum: 17 employees). - Apply Kanban principles for operation and process of warehouse. - Apply and… Show more - Be responsible for sorting team of warehouse. - Implementing sorting and outbound process from warehouse to riders for delivering. - Work arrangement for employees, setting goals, objectives and training for employees - Suggest ideas and cooperate with other teams to develop operating process. - Tracking and guiding work for 12 employees working at Warehouse directly. (Maximum: 17 employees). - Apply Kanban principles for operation and process of warehouse. - Apply and using 5S for warehouse operation. - Building handover and outbound process apply for sorting hub. - Building and setup the standards for arrangement and loading to ensure the transport process. - Implementing Work design and guide for employees to ensure and follow the standard of warehouse process - Tracking and guiding work for 3 teams working at warehouse (2 supervisors and 28 employees). (Maximum: 3 teams, 3 supervisors and 35 employees). - Evaluating the working performance, productivity, discipline of employees. - Work arranging to meet the transportation demands of some main Customers such as: Lazada, Tiki, Sendo, Chillindo, Fahasa, SCJ, Vascara, Lotte, Phi Ma, Hai Trieu, … - Cooperating with other Departments for setting up and implementing delivery Schedule/Plan from Warehouse to Distribution Point/ Stations - Daily Report on-time. Show less



Dung Quat shipyard

• Project Controller

  • Oct 2014 - Mar 2016

  Vung Tau City - Viet Nam - Contract negotiating with Customers and/or Suppliers, Third Party Company. - Searching and dealing with suppliers for materials, equipments, and repair/outsourcing service supply. - Inventory Control for materials and equipment serving Projects. - Supervise schedule/ quality/ timeline/ contract for in-charge Projects. - Implementing Repair project for Dai Hung Calm-Buoy. - Implementing Repair project for VietsoVpetro - 01 (2015) - Implementing Repair project for… Show more - Contract negotiating with Customers and/or Suppliers, Third Party Company. - Searching and dealing with suppliers for materials, equipments, and repair/outsourcing service supply. - Inventory Control for materials and equipment serving Projects. - Supervise schedule/ quality/ timeline/ contract for in-charge Projects. - Implementing Repair project for Dai Hung Calm-Buoy. - Implementing Repair project for VietsoVpetro - 01 (2015) - Implementing Repair project for VietsoVpetro - 02 (2015) Show less



Stars Company Ltd

• Customer Service Supervisor

  • Feb 2014 - Jun 2014

  Ho Chi Minh - Viet Nam - Answer any customer queries regarding to Viettel product and services. - Support customers in using Viettel Products and Services - Training team members for Customer Care skills (maximum: 8 members/team). - Supporting team members to handle customers's requests or problems solving. - Cooperating with other Departments and Partners to resolve complaints/ issues of customers on using and experience with products. - Be responsible for Team's KPI.



A My Gia Company

• Warehouse Supervisor

  • Nov 2012 - Jan 2014

  Binh Duong - Viet Nam - Manage warehouse activities from receiving, put-away, picking, shipping in/out and stock keeping. - Be responsible for managing, setting goals, objectives and evaluate KPIs for warehouse operators. - Controlling Input (raw materials, packaging materials, production tools). - Controlling Output (Finished goods, outbound traffic, production schedule). - Support customers in using Viettel Products and Services July 2014 - September 2014 Customer Service Supervisor. -… Show more - Manage warehouse activities from receiving, put-away, picking, shipping in/out and stock keeping. - Be responsible for managing, setting goals, objectives and evaluate KPIs for warehouse operators. - Controlling Input (raw materials, packaging materials, production tools). - Controlling Output (Finished goods, outbound traffic, production schedule). - Support customers in using Viettel Products and Services July 2014 - September 2014 Customer Service Supervisor. - Training team members for Customer Care skills (maximum: 8 members/team). - Supporting team members to handle customers's requests or problems solving. - Cooperating with other Departments and Partners to resolve complaints/ issues of customers on using and experience with products. STARS COMPANY LTD. February 2014 - June 2014 Customer Service Officer. - Answer any customer queries regarding to Viettel product and services. - Balancing Layout, space and maximize the usability of the Warehouse. - Managed Warehouse facilities, materials and equipments. - Be responsible for warehouse safety, security and cleaning. - Training warehouse operators for working skills/ supervise employees operation/ calculate KPI. (Maximum: 6 Line Leaders, 4 employees) - Prepare daily, weekly and monthly reports directly to Logistics Manager and Factory Director. - Coordinating with other departments of company to improve manufacturing and warehouse process. Show less