Experience

Channable

• Netherlands
• Software Development
• 200 - 300 Employee

• Technical Support Specialist

  • May 2022 - Present



SAMSUNG SDS

• South Korea
• IT Services and IT Consulting
• 700 & Above Employee

• Employee

  • Jan 2022 - May 2022



Start Mortgages DAC

• Ireland
• Financial Services
• 1 - 100 Employee

• Customer Service Administrator

  • Oct 2018 - Feb 2021

  - Log correspondence from 3rd Parties on behalf of the Arrears Support Unit Team, Litigation and Customer Services. Ensure all correspondence is properly scanned and filed as appropriate. - Manage company documentation and the File Stores relationship: - Administer all File Stores accounts for Start Mortgages departments. - Manage File Stores orders and deliveries. - Reconcile files IN/OUT File Stores monthly. - Process all requests for original files from inside of the company and ensure files are returned on time. - Scan ordered files. - Ensure that all calls are answered within agreed SLAs, and that the highest standard of customer service is provided at all time. - Manage postage, order couriers and prepare registered DX.



Bank of Ireland

• Ireland
• Banking
• 700 & Above Employee

• Loan Administrator

  • Jun 2014 - Oct 2018

  - I started with data input for accounts using various softwares. - Sorting of incoming post, emails/mailbox, faxes and MFD. - I had a role in the end of 2017 where I was a key player in a large change project in my department in offshoring core tasks, this resulted in me travelling to India for 2 weeks on a business trip to lead/train a team in a technology department on our processes. I also created process maps and standard operating procedure manuals for this project. I also had an input on new ideas implemented in the running of this change in our department. The change has so far been a success. - I assisted in audits/projects. I have had roles in audits for Central Bank and other organisations. - Daily quality check/analysis of core tasks within information centre team. - Manage Risk on a daily basis. - Created and designed spreadsheets for QA of core tasks on team and continually helping with improvements on spreadsheets. - Assist in weekly KPI stats of ad hoc reports for team.