Experience

Fairmont Dubai

• United Arab Emirates
• Hospitality
• 100 - 200 Employee

• • Feb 2021 - Present

  Provide excellent customer service to everyone who visits your restaurant.Assist diners with ordering by answering menu questions or making recommendations upon request.Take accurate food and drink orders using a POS system and communicate order details to the kitchen staff as needed.Inform guests about restaurant customer loyalty program, or any other specials and promotions.Up-sell any additional products when appropriate.Serve food and drink orders to guests.Present and pour wine selections with the appropriate stemware.Stay up to date on any menu changes and daily specials.Check in with diner’s to make sure they are enjoying their meals and correct any problems.Clear away dirty plates, glassware, flatware and linens and clean tables after diners have finished.Maintain a neat and clean dining area.Roll silverware, set up food stations, and prep for the next shift.Replenish condiment and napkin containers.Deliver checks and process bill payments. Show less

• • Aug 2019 - Present

  • Attend morning briefings everyday before the start of my duty• Signing in every shift, and signing out after the shift• Managing my daily task sheet report by following the instructions outline in it like preferences, special attached details of the guest• Setting up my trolley before the start of my duty• Removing garbage from guest rooms and striping of soil linen• Making of beds and cleaning of bathroom• Clean guest rooms as per standard of my hotel• Report maintenance issues in the room to my supervisors• Follow striping procedures to avoid guest complaints on missing items• Surrender lost and found items to the security• Make sure my linens are properly arrange in my trolley• Follow my supervisor and my leaders instructions• Prioritize arrival and queue rooms first• Receive calls from my coordinator on check out rooms and make up rooms• Respect DND signs and make up signs in the guest doors• Communicate with the guest to know their priorities and reference• Always smiling with my guest and providing them with the highest guest experience• Clean corridor, vacuuming of carpets, dusting of furniture• Using the right chemicals in the right dusters at the right designated areas• Report any suspicious activities in the floors• Turning guest moments into memories• Deliver guest request as fast as possible to avoid guest complaints• Return my duty mobile and master key after every shift Show less