Ngomonwing C. Afese

General Manager at Betta Health Cameroon
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Contact Information
us****@****om
(386) 825-5501
Location
Cameroon, CM
Languages
  • English Native or bilingual proficiency
  • French Full professional proficiency
Skills

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Credentials

  • Microsoft Certified Professional (MCP)
    Microsoft
    Sep, 2013
    - Nov, 2024
  • Microsoft Technology Associate (MTA) in Networking Fundamentals
    Microsoft
    Sep, 2013
    - Nov, 2024

Experience

  • Betta Health Cameroon
    • Cameroon
    • Hospitals and Health Care
    • 1 - 100 Employee
    • General Manager
      • Jan 2021 - Present

      - Lead business and operations of Betta Health Cameroon - Planning, organizing and managing all medical services of the hospital - Work in close collaboration with clinical & non-clinical functions to ensure delivery of quality healthcare services - Identifying and exploring ways and initiatives to control cost and generate revenue - Ensure effective implementation of policies and processes as laid down by the organization - Responsible for maintaining and implementing Patient Feedback Process and conduct regular patient feedback analysis - Oversee all training and continuing education for staff - Oversee facility management in coordination with facility Doctors and Nurses (clinical areas and operations) - IT support functions - Social media marketing of Betta Health's pages and website Show less

  • Freelance
    • Douala / Yaounde
    • Professional Freelancer
      • Aug 2019 - Dec 2020

      * Assess problems and make recommendations, suggesting appropriate hardware, software and systems, and provide IT support * Write reports and documentation, liaising with the line manager to clarify assignment-related expectations, as needed * Repair computer problems, installation and configuration of home network hardware * Train users/clients on MS Word, Excel, Powerpoint, Google Cloud * Digital marketing – Facebook, Instagram, LinkedIn, Wordpress, Email, Canvas * Assess problems and make recommendations, suggesting appropriate hardware, software and systems, and provide IT support * Write reports and documentation, liaising with the line manager to clarify assignment-related expectations, as needed * Repair computer problems, installation and configuration of home network hardware * Train users/clients on MS Word, Excel, Powerpoint, Google Cloud * Digital marketing – Facebook, Instagram, LinkedIn, Wordpress, Email, Canvas

  • maviance GmbH
    • Germany
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Deputy Director Of Operations
      • Jan 2018 - May 2019

      * Defined, refined and maintained processes and procedures to enable high performance after sales and customer support for both internal and external partners of Maviance* Planned and coordinated product installations and rollout at customers’ sites* Customer enablement and training of customer’s staff to use Maviance’s SmobilpayTM solution and other products* Managed tracking and accountability, analysis and summary of sales data for decision-making* Organized/scheduled and attended business meetings with Maviance’s partners* Managed, motivated, set goals and provided leadership/supervisory functions to team members* Monthly and quarterly reporting to top management Show less

    • Technical Support
      • Jul 2016 - Dec 2017

      * Claims management and support to customers* Organized training of customers on the usage of Maviance’s SmobilpayTM solution* Prepared test cases, tested and reported application bugs to dev team* Contributed to product improvement and new products development: coordinated change requests, service provider integrations and wrote technical description documents for the Maviance’s SmobilpayTM solution and her other software products* Produced and updated self-help documents (users’ guide) for customers to fix problems themselves* SOHO network management and IT support Show less

  • Landmark University College
    • Buea - Cameroon
    • Part-time Lecturer / Computer Lab Asst.
      • Oct 2015 - Jun 2016

      * Campus LAN maintenance * Internet configuration * Computer repairs and maintenance * Lecture Computer for Business * Lecture Computer Architecture * Lecture Management Information Systems (MIS) * Campus LAN maintenance * Internet configuration * Computer repairs and maintenance * Lecture Computer for Business * Lecture Computer Architecture * Lecture Management Information Systems (MIS)

  • Baap Systems
    • Limbe - Cameroon.
    • Computer Network Technician
      • Sep 2013 - Feb 2014

      * Designed and deployed LANs, WANs Internet/Intranet, and voice networks installation. * Communicating and negotiating with clients, specialists, other staff and suppliers. * Network connectivity troubleshooting, cable tester, ping, tracert, telnet. * Investigating, diagnosing and resolving network problems. * Cisco switch configuration; in particular VLAN configuration/troubleshooting. * Cable crimping and rack mounting. * Worked on Routers like Cisco, Linksys, D-Link, 2Wire, Belkin and Netgear. * Client training. * Status report writing. Show less

Education

  • University of Buea
    Bachelor of Engineering (B.Eng.) in Computer Engineering, Networking

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