Experience

VNPAY

• Vietnam
• IT Services and IT Consulting
• 300 - 400 Employee

• Business Analyst

  • Jun 2023 - Present



TPS Software

• Vietnam
• Software Development
• 1 - 100 Employee

• IT Business Analyst

  • Jan 2022 - May 2023

  KANOO APP Industry: • E-commerce and fintech. Project description: • Kanoo is a digital marketplace similar to Shopee or Lazada. Its primary market is The Bahamas. Kanoo is also a mobile wallet that allows users to make secure payments and transfer money from their mobile devices. Users can connect to other users, manage their funds and take advantage of exclusive online discounts and promotions from merchants. Responsibilities: • Receive requirements from product owner, elicit and brainstorm to form high level solutions. • Work with manager and clients to elicit to confirm the solutions. • Draw BPMN diagrams, sequence diagrams, data flow diagrams, and journey maps to visualize the requirement. • Break user stories and detail acceptance criteria. • Transfer knowledge and support Devs & QCs in the implementation phase. • Perform User Acceptance Testing (UAT) and log tickets for defects found. • Compose User Manual, Release Notes, etc. • Conduct pre-grooming, grooming and ad-hoc meetings. • Demo handled tickets in front of clients in sprint review meetings. Achievements: • Released new Kanoo versions on time and maintained high client satisfaction. • Provided new document sets to replace obsolete ones. TPS HRM SYSTEM Time: 03. 2022 – 06. 2022. Industry: • Human resources. Project description: • TPS HRMS is a tool to help TPS HR staff manage employees’ leaves, performance ratings, and talent acquisitions. Responsibilities: • Clarify the HRM requirements with TPS HR Team. • Break user stories and detail acceptance criteria. Achievements: • Released a new HRM tool to automate leave booking and help the HR team to focus on their TA and HRBP works. Show less



SAGA TRADING SERVICE COMPANY LIMITED

• 44 Street No. 1, Him Lam Area Tan Hung Ward, District 7, Ho Chi Minh City, Viet Nam.

• IT Business Analyst

  • Dec 2020 - Dec 2021

  Industry: • Smart Home. Project description: • Work with product managers to define a new Smart Home Application. Responsibilities: • Analyzing current systems to identify paint points. • Composing URD, tutorials, presale documents. • Drawing workflows, wireframes. • Conducting requirement workshops, one-on-one(s) meetings. • Making courses and guidelines for newcomers. • Report to director. • Doing other duties as assigned directly by BOD. Achievements: • Done making a new product backlog for WAHSIS Smart Key 1.1 • Done making operational plans and guidelines for the “Banh Mi Chay” project. Show less



Tre Viet Group

• Vietnam
• Advertising Services

• BOD Assistant

  • Jun 2019 - Dec 2020

  Industry: • Vending Machine, Co-working space. Project description: • Launch and run Vending machine, Co-working Space. Responsibilities: • Followed up on communication projects. • Organized important documents. • Managed cost & revenue. • Controlled company warehouse. • Conducted meetings and events. • Supported project planning and management. • Handled office problems. • Doing other duties as assigned directly by CEO. Industry: • Vending Machine, Co-working space. Project description: • Launch and run Vending machine, Co-working Space. Responsibilities: • Followed up on communication projects. • Organized important documents. • Managed cost & revenue. • Controlled company warehouse. • Conducted meetings and events. • Supported project planning and management. • Handled office problems. • Doing other duties as assigned directly by CEO.