Experience

Remax Realtron Realty Inc.

• Real Estate
• 1 - 100 Employee

• Bilingual Real Estate Broker

  • May 2021 - Present



RE/MAX Ultimate Realty

• Bilingual Real Estate Sales Representative

  • Feb 2015 - Present



RE/MAX Platinum Ltd. Brokerage

• Bilingual Sales Representative

  • Sep 2013 - Feb 2015

  I service the Toronto, Toronto Center, Toronto Central, Toronto Metro and Toronto West areas and specialize in New Construction, Relocation, Condominiums, Luxury Homes, Buyer Brokerage and Rentals.Find me:http://www.remax.ca/on/ngoc-lan-truong-109533-ag I service the Toronto, Toronto Center, Toronto Central, Toronto Metro and Toronto West areas and specialize in New Construction, Relocation, Condominiums, Luxury Homes, Buyer Brokerage and Rentals.Find me:http://www.remax.ca/on/ngoc-lan-truong-109533-ag



Teresa Vu Remax

• Sales Representative Assistant

  • Mar 2008 - Dec 2014



D+H

• Canada
• IT Services and IT Consulting
• 700 & Above Employee

• Manager, Customer Service Operations

  • Jan 1998 - Jun 2011

  Manager, Customer Service Operations (July 2008 to June 2011)Accountable for leading a growing, dynamic call centre operation. o Act as a mentor and coach of 6 to 9 Call Centre Team Leaders modeling behaviors expected of others and facilitating the team in developing innovative solutions to problemso Effectively manage resources to meet service level objectives and the Call Centre key performance targets. Staff count ranging from 60 reps (RESP product) to 152 reps (Student Loans)o Provide guidance and support to ensure consistent, outstanding service to our customers while helping my team fulfill both their corporate and personal goalso Provide leadership within the Call Centre by establishing tailored strategic methodologies and processes to ensure timely, cost effective and high quality delivery of complex cross functional deliverableso Ensure ongoing improvement of the Call Centre by streamlining processes and utilizing appropriate operational toolso Make timely and complex decisions o Keep abreast of emerging Call Center methods and technologies that may be of benefit to the organization; keeping up with trends and market changesManager, Training and Development/ Policy and Process (January 2005 – July 2008)Supporting Call Centre and Operations.o Developed and designed training modules for various divisionso Facilitated product and skills workshops, including documented Standard Operating Procedures o Working with Client Relationship and Internal Audit teams to ensure the business is compliant to rules and regulations Team Leader, Quality Care and Training (April 2003 – January 2005)Senior Quality Assurance Co-ordinator (July 2000 – April 2003)o Support for all staff in the absence of their direct Managers (60 to 140 employees)o Maintained strict adherence to quality by coaching & feedback o Tier 3 escalation point person Inbound Call Centre Lead Hand/Quality Assurance Supervisor (January 1998 – July 2000)