Experience

Davis H. Elliot Company, Inc.

• United States
• Utilities
• 200 - 300 Employee

• Accounts Receivable Accountant

  • Nov 2022 - Present



The Y (YMCA)

• United States
• Non-profit Organization Management
• 700 & Above Employee

• Childcare Provider

  • May 2017 - Jan 2023

  Kept notes of behavior issues, food served and medications administered to children.Enforced rules and managed behavior through developmentally appropriate discipline.Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.Promoted good behavior with positive reinforcement methods.Dedicated 1 1/5 years working closely with neurodiverse children at various levels.Supervised, guided and assisted students during crafts, art projects, games and other activities to provide developmental stimulation.Maintained fun, learning-focused atmosphere by smoothly handling conflicts and developing culture centered around collaboration and personal responsibility.Monitored camper behavior during activities, effectively handling discipline situations and encouraging positive behavior.Supervised camper and team safety by issuing clear directives for ideal behaviors and required monitoring strategies.Communicated with parents, staff and teachers regarding children or program issues, disciplining or expelling campers when required for good of community. Show less

• Childcare Assistant

  • Jun 2017 - Jun 2020



FLEETCOR

• United States
• Financial Services
• 700 & Above Employee

• Reservations Specialist

  • Mar 2021 - May 2022

  Provided customers with information about availability and pricing.Resolved various issues and discrepancies for customers.Handled billing information over phone.Answered approximately 40 phone calls and emails regarding customers inquires, concerns and complaints per day.Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.Responded to customer requests for products, services and company information. Show less

• Call Center Specialist

  • Mar 2021 - May 2022

  Successful Call Center Specialist with 3 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated.Answered approximately 40 phone calls - 60 calls a day. Managed 15-20 clients accounts. Show less

• Reservations Specialist

  • Mar 2021 - May 2022