Hanh Ngo
Digital Marketing | Campaign Onsite at BE GROUP- Claim this Profile
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Bio
Credentials
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SQL for Newbies: Data Analysis for Beginners
MCI Vietnam Consultant Joint Stock Company
Experience
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BE GROUP
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Vietnam
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IT Services and IT Consulting
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200 - 300 Employee
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Digital Marketing | Campaign Onsite
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Oct 2022 - Present
Campaign Planning: 50% _Conceptualise, develop and execute Marketing Campaigns. _Collaborate and coordinate across multiple teams, including Merchant, Business Development, Marketplace, Design, and Operations. _Ensure smooth and timely execution of campaigns. _Perform regular analysis of campaign performance and metrics to report on campaign performance. _Generate new ideas and drive continual optimization of Marketing Campaigns. Partnership: 30% (Banks, E-Wallet, Supermarkets, Insurance, Hospitals, and others) _Based on campaign goals, KPI metrics, total budget, and which communication channels (Onsite, CRM, Brand, Digital) the partner wants to focus on to make a commplan to achieve the committed KPI metrics. Onsite Ops: 20% _Manage and take responsibility for the onsite setting tool for beHome and beFood including banner, landing page, collection, and in-app asset setting. Show less
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Shopee
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Singapore
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Technology, Information and Internet
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700 & Above Employee
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Marketing | Campaign Operations
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Jul 2020 - Sep 2022
_Daily set up microsite/landing page/daily activity banner of campaign on system as request of Business Development, Marketing, Operations department. _Ensure smooth and timely execution of campaign by coordinate with other teams to validate information of requirements. _Do pre & post site check when a campaign lives to avoid errors or bad user experience. _Work closely with the Product team to escalate system bugs/issues and propose system optimization for VN. _Organize a monthly workshop for BPO to create more connections between the In house team and BPO, and bring the latest information related to BPO's daily work (such as Campaign Ops Team Structure, Shopee’s Campaigns Introduction, Shopee’s Portal Introduction, New update features). Show less
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TIKI
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Vietnam
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Internet Publishing
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700 & Above Employee
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Associate Contact Center Executive
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Sep 2018 - May 2020
_Receive customer complaints and inquiries about the company's products and services. _Directly handle customer complaints and inquiries, actively contact relevant departments to handle customer complaints. _Ensure that customers' problems and complaints must be resolved and responded to with complete and clear information. _Support customers with information on procedures (orders, payments, policies). _Receive customer complaints and inquiries about the company's products and services. _Directly handle customer complaints and inquiries, actively contact relevant departments to handle customer complaints. _Ensure that customers' problems and complaints must be resolved and responded to with complete and clear information. _Support customers with information on procedures (orders, payments, policies).
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Education
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2011 - 2014
Ho Chi Minh City University of Food Industry (HUFI)
Bachelor of Business Administration - BBA, Business Administration and Management, General
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