Experience

Toyota Financial Services Vietnam

• Vietnam
• Financial Services
• 1 - 100 Employee

• Risk Management Supervisor

  • Jun 2021 - Present

  I. Risk Analysis Activities: + Maintain monthly portfolio report + Provide risk analytic figures to requestors in a timely manner + Ensure the data quality of Risk Data Mart and promptly report to responsible parties + Data warehouse utilization project : support optimization of script (SQL, Oracle) across departments. II. Modeling activity: + Monitor and validate performance of application scorecard to ensure its stability and suggest re-developing models if needed. + Coordinate with development of other credit scoring model III. Fraud risk management: + In charge of Fraud risk management policy and procedures + Suggest fraud prevention plans + Investigate potential fraud applications Show less



Hong Leong Bank Vietnam

• Vietnam
• Banking
• 100 - 200 Employee

• Senior Executive, Operations (Business IT support)

  • Sep 2020 - May 2021

  • Maintain Parameters Setting and ID users for the Core banking system and applications.• Provide first-level support and solutions/workarounds for trouble-shooting of problems and attending to queries (Query, Online Report, vTreasure, SWIFT, Trade Finance, Risk & Com, Credit, Internal Audit, Finance). Provide first level support for system/applications and data queries to users.• Investigate, evaluate & generate user requests, provide input on the Users Requirement Specification / Functional Specification.• Provide data for SBV to support AML and fraud risk capture. Support setting rule and testing system against existing black list and new trigger/potential fraud risk/ AML objects (individual & non-individual).• Prepare OAT/UAT test plans and perform User Acceptance tests and related tests.• Participate in the implementation of new projects, products, services.• Compile and document user’s SOP/Guide, system-related functionalities & workflow processes.• Prepare training materials and conduct training for system applications. Handle reports relating to CTD/AML consolidated from all BR/TO.• Back up other duties and as assigned by Line Manager.• Write the workflow process, in-house tools to increase the level of automation for better control and efficiency (using knowledge from SQL server, IBM SQL, VBA). Show less

• Senior Executive, Reporting

  • Apr 2020 - Sep 2020

  Job Responsibilities• Ensuring Collection Reports for delinquent accounts are generated on time to facilitate follow up• Producing of aged debt listings and days outstanding reports to maintain and control the debtor level and days outstanding• Identifying of slow moving accounts noting key details on the Credit Control system so that delinquent debts are escalated for case management.• Ensuring timely listing of NPL portfolio for follow up and monthly submission of report to HO, KLOther functions• Establishing and ensuring that the minimum standard service turnaround time for completion of documentation and other service level criteria are met.• Preparing any CIC, SBV and other reports including those for the purpose of portfolio management where required.• Contributing to the functioning and operation of a high performance team• Carrying out any other duties assigned by Line manager. Show less



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Verfication Assistant

  • Sep 2017 - Apr 2020

  • Verify RBWM (Retail banking & wealth management) credit applications against the Bank’s approved lending policies, handle internal and external customer’s enquiries and follow up pending documents. • Ensure to deliver the highest quality service to customers through assessment task, and make sure the process is within the service level agreement. • Assist Approval Officer/ Manager in other daily related tasks and when required. • Attend internal training course: fraud trend, financial crime & anti-money laundering (AML). • Involve in many projects such Rocket (automatic underwriting), HUB global auto-query, etc. *Reporting: • Handling daily reports: Prepare backlog and allocated application for verifiers, count and report to managers about cases breaching SLA/delegated limit, exceptional approve case on the previous working day. • ASP report (Asia Pacific monthly report): consolidate and make Department employed plan/operation plan on the previous month. • Develop verification tool to support daily verification tasks. Show less



Standard Chartered Bank

• United Kingdom
• Banking
• 700 & Above Employee

• Tele_verifier

  • Apr 2016 - Sep 2017

  • Responsible for improving customer satisfaction levels and service level. • Perform screening and verification of credit applications (Mortgage, Personal Loan, Credit Card) adherence to Credit Policy and service level agreements. • Validate customer information via telephone call and cross-check with reliable sources of information. • Responsible for system data integrity. • Comply with Standard Chartered policies, processes and standards and within legal and regulatory requirements. • Actively contribute to the projects in growth agenda or initiative for continuous improvement. • CIC inquiry • Check input data • Store applications • Check and verify application form • Approve or reject CIF and Card Application • Work internally with Sales Agent and externally with customer • Visual checking application and documents. • Lead a team of new televerifers, attend meeting, etc. *Admin: • Timely production of periodic reports including regulatory, in-country, regional and global reporting requirements. Automation of these reports to make more efficient data runs. • Maintain a good quality of system database by ensuring data downloads are timely and accurate. Coordinate with International Technology team on any issue that may arise from system data downloads or delays in data batch runs. Show less



HD SAISON

• Dali Tower building, Ho Chi Minh city

• Credit Underwriting Officer

  • Aug 2015 - Feb 2016

  • In charge of processing the loan applications received by HD SAISON through its Service introduction Point. • Responsible of the CIC check, Field & Information checks through phone/ internet research. Do interview customers; analyze their payback ability through their attitude; voice; behavior; etc. via phone. • In charge of the risk assessment of all loan applications originated and scored through the system using HD SAISON internal acceptance, process to decide whether or not accepting the loan. • Responsible of the processing time of loans. Responsible of searching; collecting & keeping all the checks evidence of the audit trail. • Support Credit Attendance when needed (consult customer with suitable loan amount; products or answer CA question about necessary documents etc.) Show less



Great Eastern Vietnam

• Ho Chi Minh City

• Life Planner

  • Jan 2013 - Sep 2013

  I gained this professional experience thanks to FPT On-the-job-training program. At Great Eastern, I had a chance to work as a real employee. My missions: • Make business plan to increase sales by actively looking for potential clients via social network and suppliers’ relationship. • Find opportunities and clients to expand the business. • Interview customers; figure out their needs in other to introduce suitable financial product(s) and service(s). • Have knowledge of insurance and commercial law. • Collect, store and update the required information in the customer's information management system. • Take part in life insurance products’ development. • Contribute to hold customers’ conference: design meeting content, be an MC and play a role as an insurance introducer. • Be trained sales skill, negotiation, customer behaviors analysis. Show less