Experience

WriteUpp

• United Kingdom
• Software Development
• 1 - 100 Employee

• UX Designer

  • Feb 2020 - Present

  WriteUpp is a patient-record system (B2B SaaS) made for healthcare providers in the UK. It is used by thousands of clinicians. I am the sole UX designer responsible for end-to-end new features design and redesign of core functionality using a user centred design (UCD) process. Main accomplishments: 1. Successfully designed and delivered product features, including but not limited to: - Telehealth video calls - flexible, fully compliant and integrated video consultations. - Digital prescriptions with CloudRX pharmacy to streamline the prescription process. - Online and in-person payments with Square's fully integrated payment terminal. 2. Redesigned core workflow based on users' qualitative and quantitative research, heuristics evaluation and UX audit (simplified invoicing, digital smart forms, settings etc). 3. Created and maintained a design system in collaboration with the development team. 4. Designed materials for the marketing department to support a launch of new features. Show less



PE

• United States
• Farming

• UX Designer

  • 2017 - 2020

  I was contracted to work on diverse web and mobile projects (B2B, B2C). I identified problems using research methods like surveys and interviews, and delivered human-centred design solutions to boost efficiency and enhance visual aesthetics in educational, healthcare, and other digital products. Main projects: 1. Designed a cross-platform learning app aimed at secondary school students in the UK to help them prepare for GCSEs. The goal was to achieve a fun and informal user experience to make revision enjoyable and efficient. 2. Designed an iOS app for UK children (4-7 years old) who are learning to read. Created an engaging learning experience using gamification methods (mascots and incentives). Ensured design inclusivity by using dyslexia-friendly font. 3. Redesigned a hyper casual game, identified issues, and incorporated enhancements. As a result, gameplay time increased by 20% and in-app purchase rate grew by 15%. 4. Worked as a UX designer in a product design team, created information architecture, user flow, and prototypes to test product concepts of the voiceovers marketplace. Show less