Senior Account Manager

• Aug 2022 - Present

Account Manager

• Feb 2021 - Aug 2022

Business Development Manager

• Aug 2020 - Feb 2021

Develop relationships and build rapport with potential clients via VanillaSoft Sales CRM. Maintain current client relationships. Develop strategies for improving sales. Maintain a strong understanding of all of our products and services and innovating new ways to serve businesses. Increased company visibility and profits by educating potential clients, exploring new markets, and closing new accounts daily. Train lower level remote employees. Develop relationships and build rapport with potential clients via VanillaSoft Sales CRM. Maintain current client relationships. Develop strategies for improving sales. Maintain a strong understanding of all of our products and services and innovating new ways to serve businesses. Increased company visibility and profits by educating potential clients, exploring new markets, and closing new accounts daily. Train lower level remote employees.

Regional General Manager

• Jun 2019 - Jun 2020

In charge of recruiting, training, and scheduling front desk and management positions. Responsible for 3 General Managers and 18 staff members. Maintain excellent customer service standards and company policy for all locations. In charge of reporting sales stats for all locations. Helped grow company from 2 locations to 3. Planned and executed cross promotional events with local cities and businesses. Exceeded monthly sales goals and achieved bonuses regularly.

General Manager

• Jul 2018 - Jun 2019

In charge of recruiting, training, and supervising the front desk staff. Craft and deliver a top-notch customer experience. Enhancing and optimizing profitability through sales, marketing, and promotions strategies. Maintain the facility and equipment. Maintain excellent customer service standards. Handle all administrative tasks.

Sales / Front Desk

• Mar 2018 - Jul 2018

Handle all client services and customer service needs at front desk. Duties include check-ins, tours, answering phones, and selling memberships. Secondary duties include marketing outreach and data entry.

eCommerce Account Manager

• Feb 2017 - Mar 2018

Manage operations of the Amazon and eBay accounts for the American Tire Depot corporate office. Maintained Top Rated and near perfect performance metrics in Amazon Seller Central and eBay Seller hub. In charge of Order fulfillment, shipping via FedEx, Customer Service and Relations, Returns, and Invoice/PO management for eBay and Amazon accounts for Onlinetires.com OnlineTires.com is a subsidiary of American Tire Depot Corporate. Manage operations of the Amazon and eBay accounts for the American Tire Depot corporate office. Maintained Top Rated and near perfect performance metrics in Amazon Seller Central and eBay Seller hub. In charge of Order fulfillment, shipping via FedEx, Customer Service and Relations, Returns, and Invoice/PO management for eBay and Amazon accounts for Onlinetires.com OnlineTires.com is a subsidiary of American Tire Depot Corporate.

Sales Associate

• May 2016 - Feb 2017

Sell radio ad sponsorships. Maintain record and organization of Payments and Production Orders of clients. Record and edit radio spots to be aired on AM/FM channels with Adobe Audition. Write copy using information provided by the clients. Sell radio ad sponsorships. Maintain record and organization of Payments and Production Orders of clients. Record and edit radio spots to be aired on AM/FM channels with Adobe Audition. Write copy using information provided by the clients.

Traffic Assistant

• Jun 2015 - Jun 2016

Act as Continuity Director in their absence. Heavy data entry and attention to detail. Regulated commercial copy and instructions from Sales to Production for airing. Required use of Wide Orbit and Marketron systems.

Production Assistant

• Jun 2015 - Jun 2016

Assistant to the Commercial Producer. Create commercial spots to be played on-air using Adobe Audition and Pro Tools. Cut and edit commercial spots to fulfill contract criteria with respect to slot times.

Sales/Marketing/Promotions Intern

• May 2014 - Jun 2015

Assist the Sales, Promotions and Marketing Departments with daily administrative duties. Position required proficiency in Data Entry and Organization in Excel, Powerpoint, Social Media, Demographic Research, Copy Writing.