Senior Manager, Process Transformation

• Feb 2017 - Present

Business Architect

• Oct 2011 - Sep 2016

Lead the design of cross-functional business solutions and execute project deliverables as the advocate for the stakeholders and business users on high-visibility transformation initiatives that enable business objectives.- Project management and oversight- Architecting of operational models- Value stream mapping- Developing operational roadmaps- Organization and workflow design- Process re-engineering and optimization- Change management- Insight and value creation

Operations Planning Consultant

• Sep 2009 - Oct 2011

Reporting to the Director of Shared Services, I was accountable for the development of the Customer Operations business unit annual capital plan and oversight of key metrics to ensure projects enabled the expected improvements that achieved annual OPEX targets.I was responsible for the development of the target operations roadmap through the identification and alignment of operational improvement opportunities that enabled the strategy and business unit objectives. Developed the business cases to secure capital funding and provided context and direction on project scope and deliverables to achieve the expected outcomes.

Senior Manager, Service Delivery

• Oct 2007 - Sep 2009

Reporting to the Director of Service Delivery, I was accountable for leading an operations team of 9 Front Line Managers who reported directly to me, with approximately 120 employees spanning across Canada responsible for the timely fulfillment of telecommunications services to enterprise customers.My team was accountable for numerous functional areas including, customer order entry, order management, project management, and voice service provisioning.

Consulting Manager

• Jun 2001 - Oct 2007

I was accountable for project managing multi-million dollar management consulting engagements for North American clients across diverse industries, implementing an operational framework consisting of Lean tools and techniques that enabled effective work volume forecasting, business planning, workforce scheduling, operational execution, results follow up, and performance reporting, delivering tangible results as seen through the eyes of the client.Responsible for all aspects of the consulting engagement from analysis, execution, post implementation follow up, and business development.Started as a Junior Management Consultant and progressively promoted to Consulting Manager.