Experience

Ocean 44

• United States
• 1 - 100 Employee

• Assistant General Manager

  • Feb 2022 - Present



Steak 48

• Service and Training Manager

  • May 2021 - Feb 2022

• Server

  • Mar 2020 - May 2021



Fitler Club

• United States
• Hospitality
• 1 - 100 Employee

• Server

  • Sep 2019 - Mar 2020

  • Extensive food and beverage knowledge including daily specials.• Customize guest profiles to suit members’ needs and preferences.• Provide exceptional hospitality to members and guests of members.• Manage orders and accompanying financial transactions using Jonas.• Familiarize new hires with club culture and standard operating procedures. • Extensive food and beverage knowledge including daily specials.• Customize guest profiles to suit members’ needs and preferences.• Provide exceptional hospitality to members and guests of members.• Manage orders and accompanying financial transactions using Jonas.• Familiarize new hires with club culture and standard operating procedures.



Garces Group

• United States
• Hospitality
• 100 - 200 Employee

• Banquet Server

  • Nov 2015 - Dec 2019

  • Organized, planned, and set up for various events.• Engaged with guests frequently to ensure satisfaction.• Communicated with management team to smoothly and efficiently execute events according to timelines. • Organized, planned, and set up for various events.• Engaged with guests frequently to ensure satisfaction.• Communicated with management team to smoothly and efficiently execute events according to timelines.



Schulson Collective

• United States
• Hospitality
• 1 - 100 Employee

• Server

  • Nov 2015 - Sep 2019

  • Assisted in training of new employees.• Delegated opening and closing side-work roles to employees.• Maintained detailed knowledge of food and beverage menu items.• Experience with Aloha and Toast Point of Sale system, RAMP certified. • Assisted in training of new employees.• Delegated opening and closing side-work roles to employees.• Maintained detailed knowledge of food and beverage menu items.• Experience with Aloha and Toast Point of Sale system, RAMP certified.



University of Pennsylvania

• United States
• Higher Education
• 700 & Above Employee

• Student Information Center Specialist

  • Sep 2013 - May 2016

  • Issued keys utilizing established key control policies.• Serviced residents and guests as central service provider for resident and guest services.• Implemented and managed procedures for any guest entry to buildings; issued and documented guest passes.• Logged service activity to support maintenance of inventory and student billing; maintained daily reporting logs.• Insured reporting of routine and emergency facilities concerns through appropriate Facilities Services channels.• Provided front-line management of emergency response to events (fire alarms, facilities emergencies, etc.).• Monitored general building traffic as well as performance of building equipment (portals, alarms and panels, emergency exits, telephone, etc.).

• Monitoring And Evaluation Project Manager

  • May 2015 - Aug 2015

  • Selected from a competitive pool of applicants for Penn’s International Internship Program (IIP).• Created marketing operations, and go-to-market strategies for 15 artisanal cooperatives in rural Guatemala.• Developed and presented a report evaluating impact and effectiveness of 4 community development projects.• Conducted over 40 qualitative interviews with entrepreneurs, business owners, and other relevant members of the community.• Supported local Guatemalan nonprofit in its mission to promote sustainable, ecological development that is in accordance with local culture.



Caffeination

• 1 - 100 Employee

• Shift Manager/Team Leader

  • Feb 2011 - Nov 2013

  • Managed opening and closing of the store.• Identified, recruited and interviewed potential new staff members.• Maintained accurate inventory count, ordered supplies based on demand.• Led team of 5 baristas to deliver exceptional and efficient customer service.• Accurately handled cash, made weekend deposits, and balanced daily cash receipts.• Administered training to new staff such as espresso machine knowledge and meal preparations. • Managed opening and closing of the store.• Identified, recruited and interviewed potential new staff members.• Maintained accurate inventory count, ordered supplies based on demand.• Led team of 5 baristas to deliver exceptional and efficient customer service.• Accurately handled cash, made weekend deposits, and balanced daily cash receipts.• Administered training to new staff such as espresso machine knowledge and meal preparations.