Ngan Vu
Business Analyst at FPT Asia Pacific- Claim this Profile
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English Professional working proficiency
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Vietnamese Native or bilingual proficiency
Topline Score
Bio
Credentials
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Agile Software Developer
UdacityApr, 2023- Nov, 2024 -
Professional Scrum Master I
Scrum.orgApr, 2023- Nov, 2024 -
Programming for Data Science with Python
UdacityDec, 2022- Nov, 2024 -
Business Analytics Nanodegree Program
UdacityJul, 2022- Nov, 2024
Experience
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FPT Asia Pacific
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Singapore
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IT Services and IT Consulting
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1 - 100 Employee
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Business Analyst
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Aug 2021 - Present
Client: StarHub Ltd • Analyze and understand business needs, and develop clear and accurate specifications to ensure that systems fully meet business requirements.• Capture user requirements and user stories, in collaboration with the assigned program/project manager and the business or partner stakeholders• Develop clear requirement specifications, ensuring that all business and systems needs are identified clearly and unambiguously, with detailed consideration for all project and technical dependencies and risks.• Work with development teams to ensure user requirements and user stories are successfully translated into technical requirements.• Work with system testers and system users to support the completion of testing activities.• Work with business project managers to produce user guides in support of new system development, as well as workflows for ongoing management and support.• Experienced in the Telecommunication domain with many specific systems to support sales and post-sales of Consumer & Corporate products: retail & online sale applications, integration systems, self-help channels/ applications, CRM & Finance Billing systems, Inventory Management systems & SAP, etc. Show less
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Business Process Lead
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Jan 2021 - Aug 2021
Client: StarHub Ltd • Analyzing production incidents and collaborating with business/sales users, production support teams, development teams, and testing team to identify issue trends and common root causes.• Create improvement reports including analysis results and short-term, and long-term improvements to enhance the processes in systems design, development, testing, and production support areas.• Prepare training documentation such as system process flows, and customer journeys; conduct training sessions about details of system flows to place and complete end-to-end sales transactions from retail & online sales systems. Show less
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Senior Software Test Analyst
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Dec 2015 - Jan 2021
Client: StarHub Ltd • Experienced in the Telecommunication domain with many specific systems to support sales and post-sales of Consumer & Corporate products: retail & online sale applications, integration systems, self-help channels/ applications, CRM & Finance Billing systems, Inventory Management systems & SAP, etc.• Plan, manage, and execute to make sure the successful delivery of new product launches. • Work with users from the business, production support, and technical teams to review, and analyze business requirements, specifications, and business processes.• Research fully project requirements and system detail design to ensure that all business requirements and systems needs are identified clearly and unambiguously.• Create User Acceptant Test scenarios for business users to ensure all business requirements and systems needs are fulfilled, optimize test cases based on technical experience, and merge scenarios for End-to-End testing from the frontend (website/mobile applications) to the backend (operating) systems. • Conduct regular checkpoint meetings including status updates and progress status.• Develop, maintain, and update existing SOPs.• Supporting test environments, test data, test resources, and business users’ UAT execution; executing and verifying backend batch jobs and database.• Doing first level checking of bugs before routing to accordingly responsible team.• Managing bugs, evaluating bugs’ impact, supporting the developer teams to fix bugs, and reporting test status, ensuring project completion on time with the highest quality. Show less
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Samsung Electronics
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South Korea
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Computers and Electronics Manufacturing
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700 & Above Employee
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Mobile Engineer
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Jul 2014 - Nov 2015
Test Engineer & Project Engineer for South East, South West and Middle East Asia Region Samsung Vietnam Mobile R&D Centre, Samsung Electronics Vietnam • Knowledge about Product Life Cycle and mobile phone mass production line procedure in the industrial zone. • Good knowledge in Software Developing Process and Software Testing Process. • Good knowledge in Telecommunication systems. • Good skills in developing test script, executing test, managing bug and Test Reports. • Business support and co-work with Samsung branches in SEA and SWA • Become the bridge between testing teams and development teams. Show less
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Education
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2009 - 2014
Hanoi University of Science and Technology
Engineer's degree, Electronics and Telecomminications
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