Experience

ANPHABE.COM

• Vietnam
• Human Resources Services
• 1 - 100 Employee

• Customer Care Representative

  • Jul 2015 - Present

  . Support in building and maintain client pages using Anphabe website and services. Support in pushing client page to interact well with members and target audience. Co-ordinate with Content Team to prepare for weekly Newsletter templates. Contribute content to Discussion, focusing on HR area . Support in building and maintain client pages using Anphabe website and services. Support in pushing client page to interact well with members and target audience. Co-ordinate with Content Team to prepare for weekly Newsletter templates. Contribute content to Discussion, focusing on HR area



The Coffee Bean & Tea Leaf Vietnam

• Store Staff

  • Aug 2013 - Apr 2014

  WAITRESS• Greeted new guests in a friendly and timely manner.• Provided prompt, efficient, friendly, and quality service at all times.• Took necessary steps to meet customer needs and effectively resolve drinks or service issues.• Checked the quantity and quality of received products.• Took care of store’s hygiene all the time.BARISTA• Took necessary steps to make drinks (coffee and tea) as customers’ order.• Carefully maintained sanitation, health and safety standards in all work areas.• Followed standard procedures for safe drink preparation, presentation to ensure customer satisfaction.• Maintained a neat, well groomed appearance including personal hygiene, hair restraint and minimal jewelry that met company standards.• Checked the quantity and quality of finished products.• Inventoried goods at the end of shift to hand over for the next in-charge staffCASHIER• Recommended menu items to customers.• Up-sold drinks and desserts to increase restaurant profits.• Mastered Point of Sale (POS) computer system for automated order taking.• Inventoried goods at the end of shift to hand over for the next in-charge staff.• Communicated well with customers.