Concierge-Lead/Acting Assistant Chief Concierge

• Mar 2021 - Present

• Support any guest's needs at Concierge Desk/Bell Stand: provide information on facilities and services, events and attractions, tours, travel routes, and transportation schedules,... • Deliver a memorable experience to guests with swift and personal service – not forgetting to recognize and record guest preferences • Resolve guest issues and use their feedback to improve guest satisfaction • Vehicle management, monitoring, and maintenance, periodic inspection • Manage daily staffing needs, plan and assign work • Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues – recognizing good performance • Update/Educate and Train team members about SOP/LSOP/BSA, Train team members on systems, security and cash handling procedures and hotel services to quality standards • Help control hotel costs by managing transportation according to occupancy and guest demands. Planning and forecasting the department for each year • Contribute to hotel revenues – e.g. through tour and transportation bookings • Conduct interviews, and staff performance assessment process. • Demonstrate daily guest discretion, ethical behavior, privacy, and confidentiality. Show less

Concierge

• Aug 2019 - Jan 2021

Receptionist/Guest Relation Officer

• Dec 2018 - Jun 2019

Main responsibilities: • Check-in and check-out Guests. • Making transportation log to pick-up and drop-off guests at the airport. • Handling all emails related to issues of Guests. • Provide information about amenities, areas, and venues and promote services. • Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages). • Address customer complaints and escalate them to Guest Relations Manager when needed,.. Main responsibilities: • Check-in and check-out Guests. • Making transportation log to pick-up and drop-off guests at the airport. • Handling all emails related to issues of Guests. • Provide information about amenities, areas, and venues and promote services. • Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages). • Address customer complaints and escalate them to Guest Relations Manager when needed,..

English Teaching Assistant/ English Teacher

• Jan 2017 - Dec 2018

Main responsibilities: • Assist Foreigner Teacher translate for classes and helping needed tasks • Prepare coursework and assignments for classes to teaching • Grade tests, essays and reports, and other writing assignments. • Meet with colleagues to coordinate lesson plans and work with specific subjects of expertises. Main responsibilities: • Assist Foreigner Teacher translate for classes and helping needed tasks • Prepare coursework and assignments for classes to teaching • Grade tests, essays and reports, and other writing assignments. • Meet with colleagues to coordinate lesson plans and work with specific subjects of expertises.