Network Engineer

• Feb 2019 - Present

Systems Engineer

• Dec 2016 - Feb 2019

Combo is a MSP specialize in IT Infrastructure management and delivering corporate grade IT expertise to small and medium business. As a Systems Engineer my primary responsibilities Provide level 2 and 3 infrastructure support Office 365 administration and exchange online, SharePoint online migrations Delivering quality, timely responses to customer requests Analyzing system usage then designing and implementing improvements. Administration of cloud infrastructure, AWS and Azure Day to day system administration, operations support, monitoring, backup administration, server builds, incident support and project work as required. Configure and deploy watchguard firewall as per client network requirements Monitor and report on key performance metrics for Service Level Agreements (SLAs). Administration of Intune as MDM Coordinate the Incident Management process, providing high quality and responsive client service within defined areas of responsibility. Incident escalation as required. Act as an escalation point and handle issues for Level 1 - Level 3 Helpdesk/Hands on Support in a Windows SOE Coordinate the maintenance of servers, associated hardware, and applications to ensure the ongoing provision of effective and reliable software services. Coordinate hardware and software asset selection, purchasing and management processes for organisational areas supported by the Team, or as directed. Lead or participate in IT projects as required, for maintenance of existing systems, development and implementation of new systems, resolution of more complex problems and the evaluation of emergent technologies. Identify, plan and execute IT training needs for Staff Show less

IT Support Analyst

• Aug 2015 - Oct 2016

I was responsible to provide infrastructure support to offices all around the Australia and to maintain an optimal IT environment for staff and elevate staff overall IT knowledge through training and compiling user guides. Also involved in server and network maintenance and IT projects. Key Responsibilities • Network Support - Cisco anyconnect, Configure IPsec site to site VPN between regional offices and datacentre, HP ProCurve switch deployment, Setting up weigh bridges • Desktop Support – Providing support to all staff to install and setting up various software (Solidworks, Microsoft Dynamic Nav, Sage Micropay) , Managing manage engine service desk management system and use netsupport remote management tool), Support Dell desktops, laptops and Surface pro3/4. • Server Support – Deployed WSUS server in multi-domain environment, Microsoft exchange 2007, Server 2008/2012/2012R2 • Telephony Support – Support Avaya IP office 500 phone systems Show less

IT Support Officer

• Dec 2007 - Jul 2015

As the I.T Support officer, the key responsibilities were to support, improve and maintain IT infrastructure while monitoring, diagnosing and delivering technical support internal and external stakeholders in a timely manner, meeting SLA’s and delivering customer service excellence at every interaction. Key Responsibilities • Network Support Configure and deploy Cisco Catalyst 3750/3650 switches and 800/1800/2800/1900/2900 series cisco IOS routers, Configure Fortigate 60 CX Firewall router,Configure WLAN cisco Aironet 1200, Forti AP 222B, 221B, Network devices maintenance, Monitoring network performance, Configure ADSL internet connections and VPN connections for remote access, Setting up CCTV camera systems • Desktop Support Providing support to over 300+ internal and external stakeholders, Remote and in-house support for Desktops/Laptops/iPads/mobile phone, Managing SysAid ticketing system and asset inventory, Escalate issue to system administrator as required, Setting up multimedia devices for events webcasting, Troubleshoot various application related issues, provide user trainings, Write user guides and procedural documentation for future reference • Telephony Support Administering CUCM 7.0 and CU. (configure call center/back office and public space phones, EM profile, Voicemail, Hunt groups,Cisco ATA for analog phones), Install softphone for call center PCs, Support Call center management software such as Genesys/ Verint /impact 360, WFM, Setting up Video conferencing • Server Support Server hardware maintenance(HP/IBM), Windows server 2008R2, 2012, 2012R2 installation configuring various server roles, Configure backup/restore jobs and agent deployments, File and printer server, GPO,Active Directory management, Microsoft Exchange server 2010 SP3 manage using EMC and exchange PowerShell, WDS server configuration • Infrastructure delivery of Cloud Solutions Support AWS VPC, EC2, S3, and Office 365 related issues Show less

IT Consultant

• May 2007 - Dec 2007

Key Responsibilities • I.T Consultant liaising with clients and delivering technical support solutions • Setting up cloud infrastructure in AWS to deliver specialist practice management software to their clients • Setting up VOIP phone system(cisco UC 540, CME,CUE) • Configure WAMP, Tomcat webservers to run web based applications • Migrate in-house SBS mailing solution to Google apps Key Responsibilities • I.T Consultant liaising with clients and delivering technical support solutions • Setting up cloud infrastructure in AWS to deliver specialist practice management software to their clients • Setting up VOIP phone system(cisco UC 540, CME,CUE) • Configure WAMP, Tomcat webservers to run web based applications • Migrate in-house SBS mailing solution to Google apps