Experience

University of South Africa/Universiteit van Suid-Afrika

• South Africa
• Higher Education
• 700 & Above Employee

• Jnr. Lecturer

  • Jan 2013 - Present

  Teaching and Learning.ResearchCommunity engagement

• Jnr. Lecturer

  • Jan 2013 - Present

  • Tuition and Learning• Research and community engagementIncluding:Consulting for private companies, the government and Non Profit business.Investments and trading in the stock Exchange.Social entrepreneur activities.



Kimberly-Clark Professional

• United States
• Manufacturing
• 700 & Above Employee

• Customer Service and Logistics Manager

  • Dec 2010 - Dec 2012

  Setting up a customer service department and a call centre as per the commercial strategy. Support Marketing strategy & manage end user transition to distributors. Review Distributor terms and conditions, and implement win, win solutions to increase efficiency and reduce distribution cost. Review customer pull strategies, e.g. minimum order quantities and incentive schemes to increase full pallet, bulk channel deliveries. Review direct delivery form source opportunities and customer lead times. Ensure a strategic distribution network review & develop a consistent Customer logistics strategy. Drive customer strategies, e.g. order automation – EDI and implement back order reduction programme. Develop and drive cost management strategies, e.g. reduce cost to Service throughout the supply chain (including customer’s own supply chain opportunities) to deliver targeted FORCE savings. Develop strong working relationships with key customers both internal & external (Stake holder management). Implement elements of customer differentiation in the field using NPS. Establish strategic benchmarks, e.g. Identify best service methodology and processes to serve unique customer requirements and negotiate implementation with customers for mutual benefit Restructure Customer service team to Kimberly Clark dedicated divisions. Move Customer service role to End to end accountability, specifically for key accounts. Drive EU best practise through Customer service role in support of customer logistics initiatives & differentiated service for key accounts. Work with PDS team to document system enhancements required as per EU best practise. Move complaint management into Customer service team to improve customer service response rate. Drive efficiencies within the team to generate white space & drive teams to focus on activities which add value. Show less