Deputy COO

• Jul 2021 - Present

Business Operations Manager

• Apr 2020 - Present

Assistant Manager (PMO)

• Jul 2018 - Present

Project Manager

• Jul 2016 - Apr 2020

Responsibilities:• Managing the production of the required deliverables• Planning and monitoring of projects• Adopting any delegation and use of project assurance roles within agreed reporting structures• Preparing and maintaining project, stage and exception plans as required• Managing project risks, including the development of contingency plans• Liaison with programme management (if the project is part of a programme) and related projects to ensure that work is neither overlooked nor duplicated• Monitoring overall progress and use of resources, initiating corrective action where necessary• Applying change control and configuration management processes• Reporting through agreed lines on project progress through highlight reports and end-stage assessments• Liaison with appointed project assurance representatives to assure the overall direction and integrity of the project• Maintaining an awareness of potential interdependencies with other projects and their impact• Adopting and applying appropriate technical and quality strategies and standards• Identifying and obtaining support and advice required for the management, planning and control of the project• Managing project administration• Conducting a project evaluation review to assess how well the project was managed• Preparing any follow-on action recommendationsAchievements • Creation of a central repository in SharePoint for all current clients to ensure full visibility the ongoing projects as well as past for smoother project flows• Creation of a Resource management spreadsheet to track human resource usage and availability• Centralised communications channels, file sharing, and progress tracking through the implementation of Trello, Slack and one drive Show less

Desktop Support Technician/Senior Desktop technician/ IT Team Lead

• Sep 2011 - May 2016

Responsibilities: • Providing technical support and advice to staff • Help with basic troubleshooting in either hardware or software related issues • Coordinating with HQ on the deployment of updates and new security measures implementation • Provide metric reports to upper management regarding helpdesk stats. • Administer $300,000.00 budget. • Administer a Windows 2007 license server • Control of the IT asset inventory including software and keeping it up to date • Managing switchport access and changing of Vlans • AD administration including creation of new accounts/emails and folder access • Purchasing of new hardware and software • Helping out in various auditing traces • Managing team of 4 including an asset/purchasing admin Achievements: • Install and implement a brand new free inventory tracking system from scratch consisting more than 1000 hardware and 5000 software • Gathering of vendors which include recycling companies that pays to buy Ubisoft unwanted hardware • Created a share point site to allow greater visibility across departments • Organise timely meeting with stakeholders and share information via share point to allow greater visibility from the IT department • Creation of various forms and excel templates that helped in forecasting, budgeting, auditing and reporting of more than 3000 asset items within the studio across various departments including HR, Finance, Purchasing and Asset tracking Show less

Desktop Support Technician

• 2010 - 2011

Responsibilities: • Providing technical support and advice to staff • Help with basic troubleshooting in either hardware or software related issues • Coordinating with HQ on the deployment of updates and new security measures implementation Reasons for leaving: • Project due to restructuring Responsibilities: • Providing technical support and advice to staff • Help with basic troubleshooting in either hardware or software related issues • Coordinating with HQ on the deployment of updates and new security measures implementation Reasons for leaving: • Project due to restructuring

Technological Assistant/ Roving Onsite Support/ Roving Engineer

• 2009 - 2010

Responsibilities: • Providing technical support and advice to teachers and school staff • Help with basic troubleshooting in either hardware or software related issues • Performing routine installs and updates for labs. • Installation of newly bought in systems and cloning for batch purchases. • Keeping the school’s IT inventory up to date • Performing weekly back up for the schools’ servers • Following proper guidelines for schools’ server issues and escalation to the proper personnel to ensure minimum downtime • Ensuring that MOE roll outs are carried out by the Technological assistants in a timely manner Achievements: • Cleaned up the Inventory system left abundant for 6 years • Coordinating with HOD – IT on security breaches within the school previously not highlighted Reasons for leaving: • Moe looking to change project thus changing the current structure for support to schools Show less

Database Group Management

• 2007 - 2008

Responsibilities: • Cleaning up and maintenance of customer group database • Call down to clients to confirm attendance and updating of new contact information whenever necessary • Preparation of survey response reports • Preparation of event lead generation status report • Helping team members with queries • Auditing team member reports Achievements: • Composed a training manual for newly joined team members • Promoted to Asia Lead Management Team Leader in a year, a new post created in Nortel in 2008 Reasons for leaving: • Contract ended with Nortel Show less