Partner Acceleration Intern

• Jun 2023 - Present

Project Manager Volunteer

• Mar 2022 - Present

▪ Oversee a team of 12 (5 programming instructors, 7 teaching assistants) to deliver a 3-month online course in Game Development to 2000+ Vietnamese children for free with a weekly retention rate of 80%▪ Improve live class engagement and homework completion of students by 25% by utilizing data dashboards, surveys, discussion forums, and regular office hours▪ Reduce registration time by 20% by restructuring customer journey with engineering and marketing teams

Operations Associate Volunteer

• Jan 2022 - Mar 2022

Operations Associate Intern

• Jun 2021 - Dec 2021

Career Peer Assistant, Office of Student and Post-Graduate Development

• Oct 2022 - Apr 2023

Economics Research Fellow, Inequality, Poverty, Power and Social Justice Institute

• Sep 2022 - Apr 2023

▪ Conduct research on under-employment in 5 counties in South-Central Pennsylvania by collecting and analying data on various economic variables ▪ Collaborate with 4 faculty members and 5 Economics students to produce a research article reporting the findings and providing policy suggestions on reducing the level of under-employment

Head Tutor for Economics and Business, Quantitative and Science Center

• Sep 2021 - Apr 2023

▪ Manage a team of 8 peer tutors for Business and Economics courses, ensuring consistent tutoring quality by building training documents and facilitating weekly brainstorming sessions▪ Receive a 100% satisfaction rate from students taking Intro and Macroeconomics courses during weekly drop-in sessions and individual appointments by reinforcing class materials and providing additional practice problems

Intern, Center for the Sustainable Environment

• Sep 2021 - Dec 2021

Project Coordinator & Product Intern

• Mar 2021 - Jun 2021

▪ Collaborated with a startup team of 10+ engineers and UX/UI designers from ideating to launching 4 new features for a gamified eco-friendly app in an agile environment ▪ Identified users’ pain points and presented prioritization recommendations to managers by conducting user interviews, analyzing industry trends, and measuring key product metrics using MySQL and MS Excel ▪ Supervised and designed peer-to-peer book exchange programs in 4 Green Fair events across Vietnam, increasing number of new users by 30% and Daily Active Users by 15% in 2 months Show less

Business Consultant Intern

• Dec 2020 - Feb 2021

▪ Worked closely with SAP consultants and engineers to develop new enhancements and write technical product documents for SAP CRM Sales Planning module for a retail banking client ▪ Collected and analyzed clients’ requirements to understand user behavior and identify compatibility issues ▪ Developed wireframes for the Sales Planning process using Axure XP, reducing number of pages by 36% ▪ Worked closely with SAP consultants and engineers to develop new enhancements and write technical product documents for SAP CRM Sales Planning module for a retail banking client ▪ Collected and analyzed clients’ requirements to understand user behavior and identify compatibility issues ▪ Developed wireframes for the Sales Planning process using Axure XP, reducing number of pages by 36%

Business Development Assistant

• Sep 2020 - Nov 2020

▪ Developed strategic recommendations for the leadership team on entering new product markets, using market research, SWOT analysis, and 5C framework on top 10 firms in the media industry▪ Utilized user research methodologies to develop B2B products, partnership programs, and branding strategies with the Product Marketing team• Worked closely with the CEO on a 2-month business valuation project by performing journal entries and preparing P&L statements in MS Excel• Increased brand awareness among local university students by growing university partnerships by 15% Show less

Business Development Intern

• Jun 2020 - Aug 2020

Sales Intern

• Mar 2020 - May 2020

Information Desk Worker, Steinman College Center

• Jan 2019 - May 2020

Assistant, Economics Department

• Aug 2018 - Mar 2020