Network Security Specialist

• Jul 2022 - Present

IT Technologist

• Dec 2021 - Jun 2022

Work as a IT Technologist to provide 24/7 support with below responsibilities : - Work in a team that provide global Level 1 support to IT Incidents and Service Requests to minimize interruption to factories and maintain high level of customer satisfaction. - Monitor key factory metrics and respond to critical deviation to minimize impact to the factories. - Build and improve Knowledge Base to enable timely resolution to the reported issues. - Compile and analyze Incident/Service Request metrics to find opportunities to reduce Incidents and increase First Level Resolution Rate (FLRR). - Participate in Continuous Improvement Projects (CIP) such as improving process or developing tools, software, or metrics for better efficiency. Show less

IT Technician

• Jul 2021 - Dec 2021

- Working on Sales for PC Accessories & Components. - Troubleshoot, Repair Desktops/Printers/Laptops. - Set-up Network Devices like Router & Repeater - Checking Desktops / Laptops Upgrade Options - Assemble New Desktops - Working on Sales for PC Accessories & Components. - Troubleshoot, Repair Desktops/Printers/Laptops. - Set-up Network Devices like Router & Repeater - Checking Desktops / Laptops Upgrade Options - Assemble New Desktops