Experience

Bake With Yen Malaysia

• Malaysia
• Retail
• 1 - 100 Employee

• Area Manager

  • Feb 2022 - Present

  ● Overseeing day-to-day processes that are carried out in all store. Overseeing the inventory, managers kpi, display, sales, etc. ● Maintains store manager standard by recruiting, selecting, orienting, and training employees. ● Maintains store manager job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results. ● Protects employees and customers by providing a safe and clean store environment. ● Maintains the stability and reputation of all store by complying with legal requirements. ● Contributes to team effort by accomplishing related results as needed. ● Managing and motivating the team to increase sales and ensure efficiency. ● Analyzing and interpreting trends to facilitate planning. ● Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development. ● Ensuring standards for quality, customer service and health and safety are met. ● Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues. ● Improve awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing. Show less



Elitetrax Marketing Sdn. Bhd.

• Malaysia
• Retail
• 1 - 100 Employee

• Retail Manager

  • May 2019 - Feb 2022

  ● Handling and overseeing all the day-to-day processes that are carried out in the store. Able to manage the product inventory, salespersons, goods for display, sales, etc. ● Completes store operational requirements by scheduling and assigning employees; following up on work results. ● Maintains store staff by recruiting, selecting, orienting, and training employees. ● Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results. ● Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements. ● Protects employees and customers by providing a safe and clean store environment. ● Maintains the stability and reputation of the store by complying with legal requirements. ● Contributes to team effort by accomplishing related results as needed. ● Managing and motivating a team to increase sales and ensure efficiency. ● Managing stock levels and making key decisions about stock control; ● Analyzing sales figures and forecasting future sales volumes to maximize profits. ● Analyzing and interpreting trends to facilitate planning. ● Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development. ● Ensuring standards for quality, customer service and health and safety are met. ● Resolving health and safety, legal and security issues. ● Responding to customer complaints and comments. ● Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues. ● Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing. Show less



Samsung Electronics Southeast Asia & Oceania

• Singapore
• Computers and Electronics Manufacturing
• 200 - 300 Employee

• Operations Supervisor

  • Jan 2017 - May 2019

  ● RE Grading Management - Monitor grading status and proposed action plan for high and low performance RE. ● RE Route Plan Management - Ensure RE visiting and covering all outlet based on approved route plan. ● PC Deployment - To ensure PC are invested based on deployment criteria and fully maximising ROI by placing at the most potential outlet. ● PC Grading Management - To monitor grading status and proposed action plan for high and low performance PC. ● PC Movement - To monitor PC relocation and turn over rate at the healthy level. ● Roadshow PC Management - To liase with agency to provide, monitor and ensure part time pc are available for roadshow. ● Outlet Visibility Management - To ensure PC & RE maintaining their respective outlet at tip top condition at all time. ● Outlet POSM Execution - To ensure PC & RE perform POSM execution in their respective outlet. ● Outlet Pricing - To ensure PC & RE check and follow up all products are with price tag and with correct pricing recommended by company. ● Maintenance Feedback & Follow Up - To report all outlet maintenance and follow up the status and progress. ● PC Target Setting - To proposed reasonable and achievable PC target. ● PC Sellout Performance Review - To monitor PC sellout progress and ensure target are achieved. ● Market Sensing - Check and report insight of market and competitor movement. ● PC Commission & Incentive Discrepancies - To ensure all discrepancies are rectified. ● Data Collection - To ensure PC & RE submit Real Time Sellout and SKU input data. Show less



HUMANTECH SERVICES SDN BHD

• Malaysia
• Retail
• 1 - 100 Employee

• Retail Executive

  • Aug 2015 - Dec 2016

  ● Responsible for the retail display of Samsung Consumer Electronics in over 36 outlets across Sarawak.● Ensure products availability and displayed according to planogram in every outlets.● Ensures POSM (Point of Sales Materials) are executed correctly for each product.● Ensure proper maintenance of storage of POSM.● Delivering info regarding sales and promotions to outlet dealers.● Briefing floor staffs about product knowledge and promotions, follow up floor staffs incentive registrations and claim issues.● Liaise with sales team on special event such as roadshow setup & dismantling, launching events and store displays.● Feedback issues and competitor activities to sales team and regional manager.● Obtain SKU (Stock Keeping Unit) data monthly and report to management.● Ability to work independently and in team.● Field force support in any ad-hoc activities.● Self discipline and time managements.● Submit daily, weekly and monthly report to leaders and headquarter. Show less

• Product Consultant

  • Dec 2012 - Jul 2015

  ● To plan and achieve sales target.● Monitor and in-charge of company product.● To handle customers enquiry and product demonstration.● To maintain punctuality and self discipline, able to work independently.● Prepare monthly sales and inventory report.● To maintain good relationship with outlet manager and staff.● To maintain cleanliness and planogram of product displayed.