Experience

Opti Engineering Ltd

• Bosnia and Herzegovina
• Engineering Services
• 1 - 100 Employee

• Co-Founder

  • May 2023 - Present



SocialNet Group

• Bosnia and Herzegovina
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Chief Executive Officer

  • Jul 2022 - Oct 2023



BBI Bosna Bank International

• Bosnia and Herzegovina
• Banking
• 100 - 200 Employee

• Head of Sales Department

  • 2016 - Jul 2022

  ▪ Execution of operational and strategic plans in the company▪ Participation in strategic and operational planning in the company ▪ Market research and defining business opportunities in the region▪ Managing to achieve budget of branches and retail; support the sales activities▪ Managing the level of services in the branches ▪ Business relations with clients in the bank▪ Managers' training in branches▪ Setting sales objectives and targets across the bank.▪ Identifying the customers needs.▪ Supporting all sales activities within the bank▪ Recommendation for improving business operations and processes▪ Implementation of CRM software solutions ▪ Providing regular and structured reports on performance to the board of directors▪ Analysing market trends▪ Giving direction to the whole department▪ Continually striving to create profitable business through pro-active cross selling and relationship enhancement Show less

• Head of Branches at Bosna Bank International dd Sarajevo

  • 2012 - 2016

  ▪ Participation in strategic and operational planning in the company▪ Responsibility for the unobstructed operation in the branches▪ Managing and control of all branches in the company▪ Monitoring the overall plan budget of the company▪ Network expansion; opening of the new branches▪ Employees training / Coaching branch staff on ways to increase sales and provide high quality customer service to everyone they meet▪ Customer relationship management▪ Recommendation for improving business operations and processes▪ Implementation of APS (Application Processing System for the bank and the document management) Show less



BBI Bosna Bank International

• Bosnia and Herzegovina
• Banking
• 100 - 200 Employee

• Branch Head at Bosna Bank International dd Sarajevo

  • 2010 - 2011

  ▪ Organization of work in the branch ▪ Managing and control of the employees ▪ Responsibility for the achievement results ▪ Risk assessment ▪ Analysis of micro markets and making suggestions for the improvement of business ▪ Acquisition and relations with clients ▪ Organization of work in the branch ▪ Managing and control of the employees ▪ Responsibility for the achievement results ▪ Risk assessment ▪ Analysis of micro markets and making suggestions for the improvement of business ▪ Acquisition and relations with clients



BBI Bosna Bank International

• Bosnia and Herzegovina
• Banking
• 100 - 200 Employee

• Associate for customers relationship in the branch at Bosna Bank International dd Sarajevo

  • 2008 - 2009

  ▪ Analysis financial reports ▪ Customer relationship management ▪ Answering any financial and banking queries ▪ Maintaining a professional image at all times ▪ Handling customer queries face to face, over the phone or via correspondence ▪ Selling and cross selling bank products for individuals ▪ Analysis financial reports ▪ Customer relationship management ▪ Answering any financial and banking queries ▪ Maintaining a professional image at all times ▪ Handling customer queries face to face, over the phone or via correspondence ▪ Selling and cross selling bank products for individuals