Experience

Techno Brain Group

• United Arab Emirates
• Information Technology & Services
• 500 - 600 Employee

• Quality Assurance Tester

  • Aug 2018 - Present

  collaborate with QA staff to develop effective strategies and test plans Execute test cases and analyze results create logs to document testing phases and defects Assist in troubleshooting issues conduct post-release/post- implementation testing knowledgeable in HTML,SQL,and PHP collaborate with QA staff to develop effective strategies and test plans Execute test cases and analyze results create logs to document testing phases and defects Assist in troubleshooting issues conduct post-release/post- implementation testing knowledgeable in HTML,SQL,and PHP



Thrive Impact Sourcing

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Quality Assurance Analyst

  • May 2018 - Jun 2018

  Thrive reshapes the socioeconomic trajectory of our community’s untapped talent pool living in poverty by delighting clients through our IT Outsourcing Services. By pioneering an Urban Impact Sourcing model, Thrive provides top quality, competitive and scalable outsourced services for Quality Assurance Testing and Data Transformation solutions, managed locally. Through a proven sourcing, training and delivery model, Thrive provides sustainable careers in the field of IT for an untapped workforce and top quality IT outsourcing services to socially-minded businesses. Together we help families and companies thrive in our local marketplace. Show less



Hilton

• Washington D.C. Metro Area

• Supervisor

  • Apr 2015 - Oct 2016

  Performed bookkeeping activities such as balancing accounts & conducting night audits. Trained and oversaw work of front desk staff and acted as first point of contact for different inquires. Dealt with complaints and suggestions to give outstanding customer care and prompt business prosperity. Used suggestive selling techniques to sell rooms and increase occupancy and revenue. Work with other properties to locate rooms and walk guests in circumstances of over booked nights. Built strong relationships with other departments such as engineering, sales, housekeeping, etc. Assisted with document preparation, scheduling, and other clerical office duties of the sales department. Ordered office supplies and maintained and updated master list of agencies, calendar board for group managers, training forms, personnel action documents, and staff files. Show less



Penn Parking

• Baltimore, Maryland Area

• Customer service/ parking office attendant

  • 2013 - 2015

  Issued tickets, collected parking fees, balanced daily cash and deposited money. Made sure billing was correct for monthly passes and communicated with other parking facilities in cases the lot was full. Documented customer account activities thoroughly and concisely. Provide information to and respond to inquiries from the public. Ensured customer requests, inquiries, and concerns were addressed and completed in a timely manner. Successfully defused irate customer phone calls in a professional manner. Consistently learned new knowledge of commonly-used concepts, practices, and procedures and strictly adhered to company policies and procedures. Show less