Experience

ClickPay

• United States
• Real Estate
• 1 - 100 Employee

• Quality Analyst Team Lead

  • Aug 2018 - Present

  • Managed Release cycle • Created weekly meetings with product owners, project managers and developers to review priority feature requests and understand functionality.• Worked with off-site teams to facilitate smooth product releases• Assigned feature tickets and bug tickets to appropriate personnel for testing completion in Dev Environment and QA Environment. • Documented identified defects using Cloud-based platforms Spiceworks and Azure Devops.• Designed and updated test cases to complete consistent functional and regression testing.• Completed Browser, Mobile and API Functional Testing. • Created, edited, and updated training documentation used by the entire QA team• Completed in-depth reviews of audit reports, client actions and monitoring activities• Assisted with development of web-based training programs to address company-wide problems by creating SOPs, RCAs and Bug/Defect Tickets, if needed • Performed consistently with all quality objectives, including planning, control and optimization strategies• Maintained Local Library through wed-based platform including Root Cause Analysis documents, Standard Operating Procedure Documents and Training Documents.• Assisted with the company Datacenter migration by creating test plan documentation, completing API testing, functional testing, Integration testing, UI Regression Testing and Smoke Testing, after completion. • Developed Regression test plans using web-based crowd testing through Rainforest platform. Show less

• Accountant

  • Mar 2017 - Aug 2018

  Accounts Receivables Duties:Prepare and coordinate collection documents i.e. open invoices, open balance reports, accounts receivables summary. Generated monthly. Record check payments into accounting software. Process ACH payments through company site. Prepare check payments for bank deposit, processed on site. Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted. Research discrepancies by checking bills, invoices, and bank deposit records. Generate over 3000 invoices monthly i.e. entering contract rate, set up fees, unit count etc. Address client inquiries regarding invoices, distribute unit count reports and provide a general scope of billing and contracts. Account Payable Duties:Review vendor invoices for accuracy and make the required changes before submitting payment.Enter Vendor information into accounting software. Input invoices for payment.Address vendor requests and inquiries, i.e. research and resolve invoice discrepancies and issues.Maintain vendor files. Assist with month end closing.Customer Service Duties: Address account managers and customer service reps with client/tenants issues working with CRM system, Zendesk, a customer service database. Investigate client issues such as payment inquiries, deposit inquiries, chargeback inquiries. Complete chargeback investigations and dispute on behalf of clients. Assists residents/tenants with payment disputes, voids, refunds. Research billing issues and payment processing with several processors. Show less

• Office Manager

  • Jul 2016 - Mar 2017

  • Distributing and storing NDA’s, Agreements, and human resource documents. • Creating Training Documents for incoming Employees• Ensuring the collection of I-9 forms and Identification • Filling out new hire documents to supply correct equipment and access.• Creating itineraries for Sales associates and executives for tradeshows and business meetings. • Maintaining filing systems electronically through box systems and paper copies.• Purchasing office supplies, furniture and anything deemed necessary for the performance and efficiency of the office. • Contacting clients for necessary confidential documents. • Administrative Assistant to 8 executives.• Assisting with chargeback/inquiries/processing/reconciliation.• Assisting managers with recruitment of new employees i.e. entering information on appropriate websites, screening candidates resumes, setting up interviews. Show less



H&N Jewelery

• Dumont, NJ

• Office Manager/ Bookkeeper

  • Nov 2014 - Jul 2016

  • Maintain office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions. • Provide historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records. • Maintain office efficiency by planning and implementing office systems, layouts, and equipment procurement. • Maintain office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions. • Provide historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records. • Maintain office efficiency by planning and implementing office systems, layouts, and equipment procurement.



Valley Bank

• United States
• Banking
• 700 & Above Employee

• Customer Service Representative

  • Apr 2013 - Nov 2014

  • Manage daily synergy tasks • Perform monthly random audits on tellers, vault, atm etc. • Identify teller shortcomings and coach them on referrals. • Open and maintain customer accounts and good will. • Perform daily teller/platform transactions. • Manage branch schedule. • Trained in monthly service manager reports. • Trained in hiring process and interview. • Manage daily synergy tasks • Perform monthly random audits on tellers, vault, atm etc. • Identify teller shortcomings and coach them on referrals. • Open and maintain customer accounts and good will. • Perform daily teller/platform transactions. • Manage branch schedule. • Trained in monthly service manager reports. • Trained in hiring process and interview.