Experience

The International Travel College of New Zealand Ltd
• New Zealand
• Higher Education
• 1 - 100 Employee
• Tourism Educator & Marketing Support

  • Feb 2022 - Present


Johnston's Coachlines

• New Zealand
• Consumer Services
• 1 - 100 Employee

• Operations Supervisor

  • Jan 2021 - Feb 2022

  𝗖𝗼𝗺𝗺𝗲𝗻𝗰𝗲𝗱 as a DRIVER 𝗣𝗿𝗼𝗺𝗼𝘁𝗲𝗱 to the role of OPERATIONS SUPERVISOR • Implementing the MIQ transportation programs for returnees and passengers post isolation. • Supervising, coordinating, and scheduling the activities of over 20 staff. • Ensuring new employees are trained in all necessary aspects of their role including IPC protocols. • Ensuring there is regular and clear communication within the team for any new process and procedure updates. • Overseeing the implementation of procedures, goals, and objectives within the operations. • Training and coaching my team to ensure their compliance with all company policies, MIQ and Covid-19 requirements both when driving and in an airport environment. • Complete all administrative tasks associated with the role, including booking transfers, allocation, liaising with managers of MIFs and currently organising on call community transfers. Show less



Spotlight Retail Group (SRG)

• Australia
• Retail
• 700 & Above Employee

• Retail Sales Representative

  • Jan 2004 - Feb 2022

  Sales Representative Sales Representative


The University of Auckland
• New Zealand
• Higher Education
• 700 & Above Employee
• Student Admissions Representative

  • Jun 2020 - Dec 2020


APT - Luxury Cruising & Touring

• Australia
• Leisure, Travel & Tourism

• Tour Director

  • Aug 2018 - Mar 2020

  • Lead cross-country luxury tours for groups of up to 45 international clients from 14 to 25 days in length. • Organised daily logistics, researched locations and provided sight-seeing tours of attractions. • Maintained high levels of customer satisfaction and safety standards. • Accommodated all requests and needs of travelers 24/7 and solved any problems during trip. • Managed trip budgets, comprehensive trip reports, improving service standards based on customer feedback. • Lead cross-country luxury tours for groups of up to 45 international clients from 14 to 25 days in length. • Organised daily logistics, researched locations and provided sight-seeing tours of attractions. • Maintained high levels of customer satisfaction and safety standards. • Accommodated all requests and needs of travelers 24/7 and solved any problems during trip. • Managed trip budgets, comprehensive trip reports, improving service standards based on customer feedback.



Flight Centre Travel Group New Zealand

• New Zealand
• Travel Arrangements
• 300 - 400 Employee

• International Travel Consultant

  • Aug 2017 - Nov 2018

  • Displayed professionalism and product knowledge, which contributed to an increase in client satisfaction • Communicated travel information clearly and accurately, and provided relevant information in regards to methods of transportation, cultural standards, currency exchange, and travel regulations • Assessed client needs and recommended appropriate products or modifications to stay within their budget • Provided a high level of customer service and client relations based on outstanding communication and interpersonal skills • Served as point of contact for client travel inquires, exchanges and refunds, and account reports Show less



Global Touring

• Travel Arrangements
• 1 - 100 Employee

• Tour Director

  • Mar 2017 - Nov 2017

  Backroads Tour Director- Small group Luxury touring• Managed trip budgets and provided full accounting reports.• Organised, scheduled and led individual tours all around Europe while entertaining the guests and providing significant information about each destination visited with emphasis on its historical, artistic, and architectural aspects. • Provided recommendations on tour plans, and helped answer all manner of inquiries.• Daily communication with all the partnered airlines, hotels, and tourism service providers to solve any issues for our clients and built a strong relationship with suppliers.​​• Responsible for getting guests to and from destination, knowing facts/history about the city, making sure guests are happy with their experience, and keeping up with required paperwork along the way. Show less

• Tour Leader

  • Mar 2013 - Mar 2017

  Topdeck Tour Leader



Whitcoulls

• New Zealand
• Retail
• 1 - 100 Employee

• Floor Manager

  • Mar 2010 - Mar 2013

  • Responsible for recruiting, training, managing and evaluating the performance of the floor team. • Scheduled employee working hours, annual leave and managed payroll to ensure proper pay handling of a team of 12 full time and 5+ part time staff.• Handled inventory and stock management including external vendor transactions.• Created a visually exciting store that showcases our collection at its best.

• Assistant Manager

  • Sep 2009 - Mar 2010