Nevo Gal
Live Ops Group Manager at Communix- Claim this Profile
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English Full professional proficiency
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Hebrew Native or bilingual proficiency
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Bio
Jenni Chen
Nevo is a great manager, he leads by example and He is a go-to person when in need. I am delighted to work with such a professional.
Jenni Chen
Nevo is a great manager, he leads by example and He is a go-to person when in need. I am delighted to work with such a professional.
Jenni Chen
Nevo is a great manager, he leads by example and He is a go-to person when in need. I am delighted to work with such a professional.
Jenni Chen
Nevo is a great manager, he leads by example and He is a go-to person when in need. I am delighted to work with such a professional.
Credentials
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Google Project Management Certificate
CourseraFeb, 2022- Nov, 2024 -
Google Project Management: Specialization
CourseraFeb, 2022- Nov, 2024 -
Agile Analytics
CourseraJun, 2021- Nov, 2024 -
Hypothesis-Driven Development
CourseraApr, 2021- Nov, 2024 -
Digital Product Management: Modern Fundamentals
CourseraMar, 2021- Nov, 2024
Experience
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Communix
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Israel
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Computer Games
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1 - 100 Employee
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Live Ops Group Manager
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Oct 2022 - Present
• Manage and lead 2 teams of Live Ops operation specialists, ensuring the successful execution of LiveOps strategies and activities across the company's games. • Streamlined LiveOps workflows and processes, resulting in increased productivity and reduced time-to- market for new content releases. • Proactively identified and resolved operational issues and player concerns in a timely manner, ensuring a seamless gaming experience and high player satisfaction. • Implement and maintain on monthly basis a new cross-functional teams processes in order to ensure feature's quality and reduce time & money waste. Show less
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Playtika
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Israel
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Computer Games
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700 & Above Employee
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Live Ops Lead | Producer
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Feb 2022 - Oct 2022
• Lead and supervise a team of 2 LiveOps operation specialists & 3 LiveOps QA specialists , ensuring effective coordination and execution of LiveOps in game events and strategies.• Monitor and report on the team's performance, providing feedback, coaching, and professional development opportunities to team members.• Build and maintain live operations policies, procedures and processes, considering dependencies across 7 different teams to ensure successful releases, monitoring, and tracking of all Live-Ops events and promotions.• Act as the main point of contact for resolving operational issues during production incidents.• Streamline workflows and operational processes, identifying areas for improvement and implementing solutions to enhance efficiency and productivity.• Delivering detailed and prioritized user stories for new Back Office's requests and improvements. Show less
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Live Ops Manager
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Feb 2019 - Feb 2022
• Function as a lead manager, overseeing the professional development and progress of 2 operation specialists.• Define and writing user stories for the monetization team & backend system improvements.• Responsible for reducing response time for production errors by implementing LiveOps dashboards for monitoring.• Develop and integrate ways to advance and optimize workflow, including ongoing improvements of our operation system with our R&D and Product Teams. • Administer the successful implantation, management, and day-to-day operation of marketing activities and automation systems.• Oversee operation monetization activities through game’s backend system, facilitating promotion setup, controlling game features, creating pricing configuration, segmentation, and CRM control. • Collaborate with product managers and analysts to track and report on promotion and event performance, as well as impact on KPIs and game health. Show less
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Optimove
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United States
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Software Development
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400 - 500 Employee
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Service Operations Specialist
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Nov 2017 - Feb 2019
•Interacted with clients to determine and execute ongoing daily process, as well as to identify and resolve lingering or recurring problems. •Implemented changes according to individual customer needs, wants, and concerns. •Provided expert-level guidance and responded to requests for support and assistance. •Liaised with Development for the purpose of improving company's back end. •Monitored daily errors and problems to ensure smooth operations and stability. •Interacted with clients to determine and execute ongoing daily process, as well as to identify and resolve lingering or recurring problems. •Implemented changes according to individual customer needs, wants, and concerns. •Provided expert-level guidance and responded to requests for support and assistance. •Liaised with Development for the purpose of improving company's back end. •Monitored daily errors and problems to ensure smooth operations and stability.
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Just Eat Takeaway.com
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Netherlands
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Software Development
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700 & Above Employee
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Software Implementation
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Dec 2016 - Nov 2017
• Configured and customized product specifications to match individual client needs and wants. • Facilitated product training and provided support to customers. • Served as ‘Arcaffe’ project manager, responsible for defining project scope, goals, and client needs. • Meticulously tracked and delivered reports to senior management on project progress. • Determined all potential risks and brainstormed solutions to solve them. • Configured and customized product specifications to match individual client needs and wants. • Facilitated product training and provided support to customers. • Served as ‘Arcaffe’ project manager, responsible for defining project scope, goals, and client needs. • Meticulously tracked and delivered reports to senior management on project progress. • Determined all potential risks and brainstormed solutions to solve them.
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7 Elements Studios
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Computer Games
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Support Manager & QA
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Feb 2016 - Nov 2016
• Administered high-level support to a wide variety of systems/devices and company equipment. • Delivered remote technical support via email and over Facebook. • Performed routine remote diagnostics of problems and suggested courses for immediate resolution. • Administered software testing on all mobile devices. • Identified and tracked bugs via Jira • Administered high-level support to a wide variety of systems/devices and company equipment. • Delivered remote technical support via email and over Facebook. • Performed routine remote diagnostics of problems and suggested courses for immediate resolution. • Administered software testing on all mobile devices. • Identified and tracked bugs via Jira
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Education
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2019 - 2020
Technion - Israel Institute of Technology
Product Management, certificate -
2015 - 2016
Technion - Israel Institute of Technology
Information Technology, certificate
Community
