Experience

ABAMI Consultancy

• United Arab Emirates
• Business Consulting and Services
• 1 - 100 Employee

• Training Manager

  • Jan 2010 - Present

  1- Conducted soft skill training programs for clients as Emirates Airlines and Dewa Dubai in Improving Customer Service, Phone Protocol, Communication & Team Work; and other customized trainings. 2- Developed an effective Training Plan to meet the needs of the client to achieve specified goals and objectives for their employees. 3- Worked with Abu Dhabi Government entities where I liaised with Department Heads to identify training requirement within their departments, attendance at planned training courses and develop training actions as required. (3 years contract which was extended due to huge demand and success of the program). 4- Monitor the effectiveness of pre- and post-course briefings to ensure maximum benefit from training courses and identify future training needs. 5- Manage the evaluation process based on a survey on Course Evaluation & Instructor Feedback. The result of the survey was communicated to Management Team highlighting the impact & effectiveness of training courses taken. 6- Maintained contact with a wide network of clients and sold various team dynamics programs and training courses. Show less



Emirates Airline

• Dubai, United Arab Emirates

• Customer Affairs Officer

  • Jan 2004 - Present