Neville James

Senior Training Manager at Mary Brown's Chicken & Taters
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Contact Information
us****@****om
(386) 825-5501
Location
Fergus, Ontario, Canada, CA
Languages
  • English Native or bilingual proficiency

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Bio

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5.0

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Jenny Hill, M.Ed, ACC, CPTD

Neville is a gifted facilitator who brings positive energy to everything he touches. He quickly aligns to customer needs and culture with minimal direction and constantly works on building trusting relationships, which serves him well as a communicator. He's focused on the learner experience and handles complex interpersonal situations with grace. He's a great asset to any training team and I've been very lucky to have him on mine.

Kartik B.

I've worked with Neville on several projects and if not for his limitless energy, good humour and professionalism, the value we created on said projects would have been substantially less. Neville has a "joie de vivre" which he uses in every aspect of everything he does. I would wholeheartedly recommend him for any project, regardless of whether he has experience or not, as he always bring his "A" game.

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Credentials

  • MBTI Certified Instructor
    Psychometrics Canada
    Aug, 2022
    - Oct, 2024
  • Cisco WebEx - Facilitator and Producer
    WebEx
    Dec, 2013
    - Oct, 2024
  • CSI - Change Style Indicator Training (Change Management)
    RedTree Leadership
  • DiSC - Certified Instructor
    DiSCProfile.com
  • Instructor/Facilitator
    Langevin Learning Services
  • Master Trainer
    Langevin Learning Services
  • Situational Leadership II - Certified Instructor
    The Ken Blanchard Companies
  • Technical Trainer
    Langevin Learning Services
  • Virtual Trainer
    Langevin Learning Services
  • e-Learning Specialist
    Langevin Learning Services

Experience

  • Mary Brown's Chicken & Taters
    • Canada
    • Restaurants
    • 1 - 100 Employee
    • Senior Training Manager
      • Mar 2021 - Present

      Collaborate with different departments to assess and implement company-wide training programs Develop and measure training initiatives and assess ROI on training programs for MBI Create strong partnerships across various departments while conducting needs analysis to better support and anticipate the needs of their business units Develop and asses training curriculum for various streams of business Establish and promote a culture of learning and professional development Support Executive Leadership Group on training initiatives and Leadership development Develop and facilitate training programs for all Head Office employees, Franchisees and Corporate Store Leaders across the organizations Show less

  • IKEA Group
    • Italy
    • Design Services
    • 1 - 100 Employee
    • Learning Delivery Specialist
      • May 2019 - Mar 2021

      Delivery of learning content in the GTA Market Coordinated with country Competence & Leadership Leader to ensure that global tools and learning offers are implemented Secured execution of country training calendar for both leadership and competence development, either acting as a facilitator or by securing available and competent facilitators Used digital tools and systems that support an efficient and accurate learning delivery process and follow-up Networked with stakeholders (e.g. line managers and co-workers) in the Market Area to identify, understand and support delivery of their learning needs Actively secured that the learning environment and learning activities promote and stimulate the IKEA values and culture Worked interdependently with the Country Leadership and Competence team to secure local business needs are delivered through a relevant learning offer Show less

  • Igloo Software
    • Canada
    • Software Development
    • 1 - 100 Employee
    • Training Facilitator
      • Jun 2018 - May 2019

      Develop training content and materials for clients around the world Facilitate training sessions via virtual and instructor led training catering to our customer’s environment and needs Support various interdependent business unit’s training needs and analysis Integrate adult principles within all training sessions to increase retention and engagement Instilling added value and adoption strategies for partners, departments and clients Creating learning and development awareness to increase ROI throughout various levels within the organization Show less

  • Economical Insurance
    • Canada
    • Insurance
    • 700 & Above Employee
    • Learning And Development Specialist
      • Jun 2016 - Jun 2018

      Conduct consultative in-take and needs analysis meetings with key clients (including senior business leaders) Implement adult learning best practices, recognized instructional design standards, and leading-edge approaches to support business needs Facilitate employee and broker training programs/workshops through instructor-led classroom and virtual classroom delivery across the Canada Developed Sharepoint site to help support internal business groups and increase department brand Assisted in developing company's online internal employee course catalog Develop training courses/materials to support our clients with their real-time developmental needs Research and incorporate new and current trends and best practices into learning solution development Incorporate planned retention or learning sustainment strategies to encourage transfer of learning Show less

  • Samsung
    • Cameroon
    • Information Technology & Services
    • 1 - 100 Employee
    • National Mobile Trainer (North 51st)
      • Jan 2016 - Jun 2016

      Present and facilitate at National Roadshows for Samsung HQ, retailers and carriers (200-800 in attendance) Conduct call centre and on-boarding training Develop and implement on-going training materials/resources to reinforce quarterly objectives Assist RFMs in evaluating, coaching and developing Samsung field team Lead webinar Trainer for Central region focusing on international call centres and carriers Assist in organizing product launches and provide training support to celebrity clients (brand ambassadors) Create customer loyal training programs to build brand presence at Samsung flagship stores Manage cross departmental initiatives to provide a blended unified training strategy Show less

  • Compass Group
    • Investment Management
    • 1 - 100 Employee
    • Training Manager (Ontario and Eastern Canada)
      • Jan 2013 - Jan 2016

      Facilitated various managerial and behavioural trainings for different levels of the organization in Live and WebEx formats Lead WebEx Trainer - Canada Developed and implemented on-going training materials/resources for corporate programs Supported on-going national client bids for various industries (Education, Government, Healthcare, etc.) Managed and organized our Canadian On-boarding Programs for all new management level employees Use coaching and mentoring skills to support initiatives such as leadership development and individual talent development Managed the development and implementation of the LMS system to the Canadian organization High comfort level in training a variation of audiences (Front-line to Presidents) and sizes (15-200+) Built strong partnerships with Senior stakeholders and Corporate support teams to aid them in achieving the company’s annual financial and corporate objectives Show less

  • Loblaw Companies Limited
    • Canada
    • Retail
    • 700 & Above Employee
    • Lead Corporate Trainer
      • Jan 2012 - Jan 2013

      Provided on-going training (in-class and WebEx) to the entire business(500 employees internationally) on SAP system roll-outs (Largest SAP roll-out in the World)Developed training materials (Job aids, Deskdrops, uperforms and reference guides) along with SharePoint reference points to increase efficiencies and maximize the ROI for the projected while supporting various levels of the business with one-on-one coaching and peer evaluation.Worked in partnership with senior stakeholders on implementation and training strategies on the SAP projectAssisted in the initial development our LMS systems for the SAP roll-out Show less

    • SAP/IPFR (SME) Analyst
      • Oct 2011 - Jan 2012

      Developed processes (SOPs and BRDs) to implement IPFR(JDA) and SAP to the businessLead Trainer on systems training for on-going category roll-outs to various parts of the business Managed change management projects to increase efficiency with the Supply Chain DepartmentCreated and implemented change management plans that maximized employee engagement and ensured smooth culture adoption.Assisted in the development of the forecasting design model to cater to our business needs while conducting system testing (SIT and UAT) Show less

    • Supply Chain Analyst - Produce
      • Aug 2010 - Oct 2011

      Purchased produce products from various local and international vendorsForecasted for regular inventory, promos and flyer eventsAnalyzed data from multiple sales reports and approve/modify Purchase OrdersSupported the Business Unit and our vendors by developing a forecasted product line which increased our sales while building stronger partnership with our vendors

  • Shoppers Drug Mart
    • Canada
    • Retail
    • 700 & Above Employee
    • Buyer - Contract
      • Jul 2010 - Aug 2010

      Provided forecast support to Category Managers, Buyers, Marketing and Logistics Department Maintained and build relationships with all our overseas vendors (China) Analyzed data and provide on-going updates and business implementations for all of our stores across Canada Managed purchasing and forecasting for large events such Christmas, Easter and Back-to-School for all stores Provided forecast support to Category Managers, Buyers, Marketing and Logistics Department Maintained and build relationships with all our overseas vendors (China) Analyzed data and provide on-going updates and business implementations for all of our stores across Canada Managed purchasing and forecasting for large events such Christmas, Easter and Back-to-School for all stores

  • easyhome
    • Tunisia
    • Real Estate
    • 1 - 100 Employee
    • Buyer and Product Service Analyst
      • Mar 2009 - Jul 2010

      Buyer for Computers, Electronics and Appliances while supporting Furniture and Mattresses purchases as well Provided forecast support to Category Managers, VP Purchasing, Marketing and Inventory departments, while implementing service processes and procedures for company. Developed and Managed the Price Protection/Credits of our company Organized National Conference with (over 30 vendors in attendance) including Samsung, Sony, Toshiba, Ashley Furniture, Dimplex, etc. Managed vendor orders for all our stores across Canada while resolving any inventory discrepancies Built strong relationships with vendors (i.e. Samsung, Sony, LG, Ashley Furniture, GE, Whirlpool) as well as developed effective relationships with our service vendors (Transglobal, BestBuy, etc.) Show less

  • Whirlpool Corporation
    • United States
    • Manufacturing
    • 700 & Above Employee
    • Supply Chain Analyst and Product Trainer - Builder Division
      • Jan 2008 - Jan 2009

      Managed contracts with builders and major distributors (i.e. Tridel, Appliance Canada, Leon’s etc.)Developed processes to resolve escalated issues with home builders, major retail stores and distributorsProvided on-going product training to our National Sales Team and VendorsDeveloped and supported product training materials

    • Customer Relations Specialist
      • Apr 2006 - Jan 2008

      Processed transactions for unit exchanges with our affiliates company such as Sears, Leon’s, The BrickCreated new processes to enhance productivity within the company especially during Maytag mergerFacilitated on-going training within the company for various levels of the organization

Education

  • York University
    English
  • Langevin Learning Services
    Training and Development Diploma, Adult Education
    2013 - 2016
  • Notre Dame Secondary School

Community

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