Experience

TIS (Treasury Intelligence Solutions)

• Germany
• Software Development
• 200 - 300 Employee

• Senior Customer Success Manager

  • May 2022 - Present

• Customer Success Manager

  • Jan 2021 - May 2022



eCollect

• Switzerland
• Financial Services
• 1 - 100 Employee

• Head Of Business Development

  • Aug 2017 - Aug 2020

  Business DevelopmentMarket/Network Development StrategyMarket AnalysisClient/Partner ManagementMarketing/Sales StrategyProject ManagementContent Management

• Key Account Manager

  • May 2016 - Aug 2017

  Customer Onboarding and Customer SupportPartnerships and NetworkingKey Account ManagementAssistant to Executive Management



i-ways sales solutios GmbH

• Germany
• IT Services and IT Consulting
• 1 - 100 Employee

• Content Manager

  • 2015 - 2016

  Web Content CreationContent Management

• Project Assistant @ Inspiration Store in Bremen Weserpark

  • Oct 2014 - Feb 2015

  B2B + B2C CommunicationOn-site OperationsProject Presentation & Evaluation** "The Inspiration Store" was a field experiment, exploring the potential of omnichannel commerce and aiming to obtain data on the adoption of omnichannel stores among common users. The project was powered by eBay, PayPal and METRO.



Telefónica Germany

• Germany
• Telecommunications
• 700 & Above Employee

• Contract & Customer Support

  • 2011 - 2012

  - Customer Support - Customer Win-Back - Contract Cancellation Prevention - Contract Management - Renewals - De-escalation & Complaint Management - Customer Support - Customer Win-Back - Contract Cancellation Prevention - Contract Management - Renewals - De-escalation & Complaint Management