Experience

Skylead

• United Kingdom
• Software Development
• 1 - 100 Employee

• Customer Support and Success Manager

  • Oct 2021 - Present

  My responsibilities as a customer support and success manager are: - Technical support and solving all problems our clients might have while using the platform - Positive and assertive communication - Understanding of the product usage and finding the best practices to make the customer experience better - Onboarding training calls - Customer success calls and solving problems on the spot - Running campaigns for examination of customers' experiences, practices, feedback and suggestions - Writing and managing articles about the features product has (detailed explanation on how to use the newly released features, updates etc. ) Show less



Motion Global Limited

• Hong Kong
• Retail
• 1 - 100 Employee

• Customer Support Representative

  • Jun 2020 - Sep 2021

  - Customer support representative for Scandinavian market (norwegian, danish, swedish) - My role was to: - Find best possible solutions for customers' problems - Good, positive and assertive communication - Learn constantly new things about the product, product changes and secification Another role I had here was Translator, also for Scandinavian languages: - translation technical articles and blogs for norwegian, danish and swedish market - small translations for marketing campaigns - quality control and lecturing of the translations for all available languages (both small translations and blogs and articles) Show less



AIESEC

• Canada
• Non-profit Organizations
• 700 & Above Employee

• Project Manager

  • Apr 2019 - Dec 2019

  I was a Team leader of an amazing team that organized 114. National conference for AIESEC in Serbia which assembles all AIESEC members and future leaders. My role was to: - Create and manage team that would organize National conference and a Summer conference for executive boards of our entity - Training and coaching my team - Vision, plan and making sure that the plan is being executed on time and within the budget - Make adjustments, changes and necessary decisions in order to find best solution in the moment so we can reach the goal we have set in the beginnig My role was also to have an excellent communication across cross-functional teams (national and local), departments, local presidents.. so we can see what is that our entity needs the most and how to make all things work so our AIESEC in Serbia would benefit the most. Show less



AIESEC

• Canada
• Non-profit Organizations
• 700 & Above Employee

• Vice President

  • Jan 2017 - Feb 2018

• Conversion Manager

  • Sep 2016 - Dec 2016

• Leadership Team

  • Mar 2016 - Aug 2016

  Team leader for Outgoing exchange (Global Talent and Global Entreprenur projects)



Open Club Association for Development of children and youth

• Serbia

• Delegate

  • Oct 2010 - Apr 2014

  I was a delegate on a variaty of workshops about Interculturalism, Discrimination and tolerance, Internet violence, Forum theaters, Debate team... http://www.oknis.org.rs/en I was a delegate on a variaty of workshops about Interculturalism, Discrimination and tolerance, Internet violence, Forum theaters, Debate team... http://www.oknis.org.rs/en



ACES

• Serbia

• Project Coordinator

  • Oct 2011 - Jun 2012

  Coordinator at "Veni, vidi, volunteers!" project. Project was to help institutions and people in need. http://www.aces.or.at Coordinator at "Veni, vidi, volunteers!" project. Project was to help institutions and people in need. http://www.aces.or.at