Experience

Black Ivy, Edinburgh

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Hotel Manager

  • Aug 2022 - Present

  • General management duties of a luxury modern independent 22 key city hotel averaging 90% occupancy per annum and average ADR £220+ (ADR peaking at over £400 high season) • Daily duties include: Hotel Management, People Management, Food & Beverage Service, Maintenance Checks, Guest Experience Measurement, Reservations, Staff Training, Waste Management, Pest Control, Owner Relations • General management duties of a luxury modern independent 22 key city hotel averaging 90% occupancy per annum and average ADR £220+ (ADR peaking at over £400 high season) • Daily duties include: Hotel Management, People Management, Food & Beverage Service, Maintenance Checks, Guest Experience Measurement, Reservations, Staff Training, Waste Management, Pest Control, Owner Relations



Brooks Hotel Edinburgh

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Senior Assistant Manager (acting joint GM)

  • Nov 2019 - Aug 2022

  • All operational and management duties of a 46 key high-end city boutique hotel averaging 96% occupancy annually and average ADR of £150+ (ADR peaking at £300 high season) • Particular focus on Housekeeping, Maintenance and Front Office/Reservations teams • Revenue, Sales and Marketing duties extend to managing the PMS, rates on OTA’s, compset analysis and liaising with wholesalers and agents • Daily reporting and communications with property owner’s representative ensuring the strongest relationship between hotel management and owner • Daily operational budget reviewing responding to market conditions/owner strategy • Managing suppliers and third parties returning operations to normal post pandemic • Administration activities incl. creating invoices, placing orders and receiving deliveries • HR management of staff recruitment, training, appraisals, and disciplinary actions • Creation of weekly staff schedule and reporting of timesheets in line with budget • Live-in role as most senior manager providing on-call 24/7 operational support • Solely responsible for entire property whilst closed for lockdown during pandemic Show less



Fountain Court Apartments

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Sales And Reservations Executive

  • Sep 2018 - Nov 2019

  • Responsibility of sales and reservations for 210 city centre luxury apartments • Account managing existing and new corporate client relationships • Responding, converting and tracking all incoming enquiries and reservations • Input bookings to PMS and managing all associated administration • Assisting with daily duties and projects in the Sales Department • Compiling weekly sales reports, additional research and ad-hoc business reports • Managing HubSpot database client accounts, online deals and sales activity • Assisting with FAM trips and client events • Working with all departments to ensure guest expectations are exceeded • Sales Manager and Digital Marketing Manager support on marketing projects Show less

• Trainee Assistant Manager

  • Sep 2015 - Sep 2018

  • Started as junior Housekeeping and Laundry Assistant but quickly promoted to General Assistant working across all departments • Promoted again to Trainee Assistant Manager leading on Front Office operations whilst improving customer service excellence • Frontline employee to deal with all reservations, guest enquiries and complaints • Dealing with incoming enquiries via wholesale, agent and OTA channels • Staff training across all departments specifically Housekeeping and Reception • Completing reservations on PMS system plus creating and sending invoices • Direct liaison with suppliers and 3rd parties managing daily operational tasks • Working nightshifts as Duty Manager when required • Responsible for supporting the General Manager with recruitment of new staff • Certified in Food Safety Standards, acting as stand-in Chef for breakfast service Show less