Experience

Cigna & CMB Life Insurance Company Limited

• China
• Insurance
• 100 - 200 Employee

• Account Supervisor

  • Apr 2014 - Present

  -- providing support for all client/broker enquiries ensuring a high degree of quality service is delivered for any raised issue. -- to execute the book rated account renewal strategy for assigned portfolio of clients -- provide support to Client Managers on large or strategic accounts -- providing support for all client/broker enquiries ensuring a high degree of quality service is delivered for any raised issue. -- to execute the book rated account renewal strategy for assigned portfolio of clients -- provide support to Client Managers on large or strategic accounts



Cigna Healthcare

• Hospitals and Health Care
• 700 & Above Employee

• Customer Service Representative

  • Mar 2012 - Apr 2014

  -- pick up calls and reply emails -- process claims -- visit large groups, answer members'questions face to face -- pick up calls and reply emails -- process claims -- visit large groups, answer members'questions face to face



The Corneil Language Training Center

• Shanghai

• English Language Teacher

  • Jul 2009 - Feb 2011

  - take New Concept English and oral English courses -- complete teaching plans -- schedule classes for each teacher -- prepare parents meeting once a month - take New Concept English and oral English courses -- complete teaching plans -- schedule classes for each teacher -- prepare parents meeting once a month