Executive Assistant Manager / Gerente de Operações

• Jun 2023 - Present

Corporate Food and Beverage Manager

• Oct 2022 - Jun 2023

- Development of new businesses, projects and strategic plans; - Definition of qualitative and quantitative goals, and consequently, a bonus program for achieving goals; - Construction of the Carmel culture within the chain's hotels; - Definition of continuous training programs by sector, within the F&B department; - Creation of the Carmel Service Standards, based on international quality standards, with the inclusion of the naturalness of the regional culture; - Analysis of the qualitative and quantitative performance of the dept. - People management Show less

Food and Beverage Manager

• Sep 2021 - Oct 2022

Responsável pela reestruturação e gestão do departamento de A&B, com aproximadamente 175 funcionários. • Gestão da reestruturação do departamento de A&B, incluindo revitalização da estrutura física das cozinhas, bares e restaurantes do resort. • Superação das metas mensais (até Junho 2022) em 8% comparado ao budget e 16.8% comparado ao ano passado; • Reorganização da gestão de pessoas, incluindo organograma, salários, benefícios e uniformes; • Responsável pela criação e desenvolvimento de mais de 75 treinamentos sobre higienização e métodos de controle de custos em cozinhas profissionais e sobre qualidade na excelência em serviços, baseados nos novos padrões de atendimento do Portobello Resort; • Reformulação dos cardápios de todos os PDV´s (buffet e a la carte), com foco no aumento da receita do departamento, mas visando também a qualidade dos produtos ofertados e o controle de custos através • Elaboração de novos contratos com prestadores de serviços e fornecedores em geral, que acarretou 32% na redução nos custos de hortifrutis, 15% em frios e 18% em peixes e carnes. Show less

Food and Beverage Manager

• Oct 2020 - Sep 2021

F&B Manager for the entire department and its pre-opening procedures. • Duty Manager in absense of the General Manager; • Development and management of all menus used in the outlets as well as cost and revenue, including a 6-course set menu, which created and exceptional diferencial from other outlets. • Definition of the structure for deparment positions, its salaries and its service fee; • Responsible for recruiting and hiring all F&B staff member, including the purchasing supervisor, as well as defining the deparment´s service standards; • Structuring and designing furniture used in bars, restaurants and internal service areas, such as: pool bar, sideboards, cabinets for restaurant, and racks for dishes, as well as the central wine cellar; • Purchase management of equipment and utensils used in the department, such as refrigerators, stoves, dishes, cups, glasses and other items necessary for daily operation; • Responsible for the hotel purchasing sector, with daily decisions for new utensils, food, beverages and equipment, dealing with new suppliers contracts and daily negociation. Show less

General Manager

• Jan 2019 - Mar 2020

• Project development, responsible for the pre-opening project of 180-seats gastronomic center in Iguassu Falls, including a italian style pizzeria, coffee shop, gluten free restaurant, exquisite bar and an event private room, will be accountable for Front and Back of House Operations. • Project management including research of equipment, materials, supplies and methods, sourcing and negotiating qualified suppliers or contractors' bids, reviewing contracts, and quality control during all stages of the project. • Coordinating all of the pre-opening activities of the venue and coordinate with the construction (fit out) team, the construction timeline and act as a liaison between Owner, construction contractors and equipment suppliers. • Developing strategic plan by studying technological and financial opportunities, preparing budgets and forecasts • Defining employee structure, benefits, developing training programs. Sourcing, screening and recruiting the team. Show less

Food and Beverage Manager - HOD

• Oct 2016 - Oct 2018

The most luxury resort in Brazil, recognized as the best relaxing hotel in the world and one of the best luxury hotels in the world. The most luxury resort in Brazil, recognized as the best relaxing hotel in the world and one of the best luxury hotels in the world.

Restaurant General Manager

• Dec 2015 - Sep 2016

Managed all aspects of the high-end restaurant and its full operation, with US$ 2.5 million in total revenue. • Raised 12.8% net profit with event development with local companies through solid marketing development focus. • Slashed 65% in equipment breakage and 83% in beverage spoilage by adjusting par stock and monitoring operational duties. • Boosted TripAdvisor ranking in 172 positions (from 204th to 32nd) by initiating a mentorship program to stimulate team engagement and personal service delivery, thus increasing guest satisfaction Show less

Assistant Food and Beverage Manager

• Nov 2011 - Sep 2015

Awarded by Tripadvisor.com as top 3 best luxury hotel in Brazil for the past 6 years. Awarded by Tripadvisor.com as top 3 best luxury hotel in Brazil for the past 6 years.

Food and Beverage Service Manager

• Jun 2010 - Jul 2011

Recognized as the best hotel school in Brazil and one of the best luxury hotel in the country. Recognized as the best hotel school in Brazil and one of the best luxury hotel in the country.

Food and Beverage Supervisor

• Mar 2007 - Feb 2010

Operational supervision of two restaurants, three bars and 24h in room dining, in a upscale business hotel with 1083 rooms Operational supervision of two restaurants, three bars and 24h in room dining, in a upscale business hotel with 1083 rooms

Exchange

• 2004 - 2006

Waiter, VinnyT of Boston's Italian Restaurant, South Portland, Maine, United States - March 2006 / April 2006; Barman, Club CalNeva Hotel and Casino, Reno, Nevada, USA - December 2005 / March 2006; Housekeeping Supervisor, Ramada Inn Hotel & Convention, Jefferson City, Missouri, USA - December 2004 / April 2005. Waiter, VinnyT of Boston's Italian Restaurant, South Portland, Maine, United States - March 2006 / April 2006; Barman, Club CalNeva Hotel and Casino, Reno, Nevada, USA - December 2005 / March 2006; Housekeeping Supervisor, Ramada Inn Hotel & Convention, Jefferson City, Missouri, USA - December 2004 / April 2005.