Nethusha R.

Technical Lead at HCLTech Sri Lanka
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Contact Information
us****@****om
(386) 825-5501
Location
Colombo, Western Province, Sri Lanka, LK
Languages
  • English Native or bilingual proficiency
  • Tamil Native or bilingual proficiency
  • Sinhala Full professional proficiency

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5.0

/5.0
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M S SHABEER AHAMED

Nethusha is not just a fantastic and precise IT support specialist. She thinks on the cutting edge of service now, agile, ITIL. Nethusha is dedicated, self-motivated, methodical, and very capable. She is a detail oriented, target oriented, ambitious and strong co-worker, her knowledge is vast and extensive. I would recommend her with any project that requires the very best in IT Support and execution. She is not only a reliable and forward thinking it support specialist but also an inspiring team player. Experiencing her quick and sharp mind at the office is most outstanding. Certainly worth recommending.

Chamith Priyamal

Nethusha is a good team player and a quick learner. Always comes up with something creative and new. Others can count on her in difficult situations. She has a unique skillset in customer relations. It was a pleasure working with her and would say she is an "employee-to-have" in a company.

Sinthujan Balaranjan

Nethusha was crucial to the team, and contributed significantly to the success of the company. She consistently demonstrated a strong work ethic at HCL Technologies plus a dedication to success. Nethusha is dedicated, self-motivated, methodical, and very capable. She had vision to see the benefits and the passion to turn that into a competitive advantage for HCL Technologies. The success achieved in her job required extensive knowledge and dedication. Absolutely worth recommending.

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Credentials

  • Assets, Threats and Vulnerabilities
    Google
    Jul, 2023
    - Nov, 2024
  • Automate Cybersecurity Tasks with Python
    Google
    Jul, 2023
    - Nov, 2024
  • Connect and Protect: Networks and Network Security
    Google
    Jul, 2023
    - Nov, 2024
  • Digital Forensics Essentials
    EC-Council
    Jul, 2023
    - Nov, 2024
  • Employer Branding Certification
    hirist.com
    Jul, 2023
    - Nov, 2024
  • Google Cybersecurity Certificate
    Coursera
    Jul, 2023
    - Nov, 2024
  • Play It Safe: Manage Security Risks
    Google
    Jul, 2023
    - Nov, 2024
  • Put It to Work: Prepare for Cybersecurity Jobs
    Google
    Jul, 2023
    - Nov, 2024
  • Sound the Alarm: Detection and Response
    Google
    Jul, 2023
    - Nov, 2024
  • Tech Recruiter Certification
    hirist.com
    Jul, 2023
    - Nov, 2024
  • Tech Recruitment Certified Professional
    DevSkiller
    Jul, 2023
    - Nov, 2024
  • Tools of the Trade: Linux and SQL
    Google
    Jul, 2023
    - Nov, 2024
  • API Security Fundamentals
    APIsec University
    Jun, 2023
    - Nov, 2024
  • Foundations of Cybersecurity
    Google
    Jun, 2023
    - Nov, 2024
  • Google Cybersecurity
    Coursera
    Jun, 2023
    - Nov, 2024
  • SAP ERP Essential Training
    LinkedIn Learn
    Jun, 2023
    - Nov, 2024
  • Architectural Artifacts & the Enterprise Continuum
    Skillsoft
    Feb, 2023
    - Nov, 2024
  • Architecture Capability Basics
    Skillsoft
    Feb, 2023
    - Nov, 2024
  • Basic Concepts of a Microservices Architecture
    Skillsoft
    Feb, 2023
    - Nov, 2024
  • Burp Suite Basics Guide
    Udemy
    Feb, 2023
    - Nov, 2024
  • Cloud Computing Fundamentals: Cloud Access Control
    Skillsoft
    Feb, 2023
    - Nov, 2024
  • Digital Forensics (Updated)
    Charles Sturt University
    Feb, 2023
    - Nov, 2024
  • Introduction to IT & Cybersecurity
    Cybrary
    Feb, 2023
    - Nov, 2024
  • LinkedIn Advertising. A Complete Guide
    Udemy
    Feb, 2023
    - Nov, 2024
  • MS-900: Microsoft 365 Fundamentals
    Microsoft
    Feb, 2023
    - Nov, 2024
  • Trello Ultimate Guide
    Udemy
    Feb, 2023
    - Nov, 2024
  • Ultimate Ethical Hacking and Penetration Testing (UEH)
    Udemy
    Feb, 2023
    - Nov, 2024
  • Application Security Awareness & Validation
    Skillsoft
    Jan, 2023
    - Nov, 2024
  • Certified Associate In Scrum Fundamentals™ (CASF™)
    SkillFront
    Jan, 2023
    - Nov, 2024
  • Developing a Growth Mindset
    Skillsoft
    Dec, 2022
    - Nov, 2024
  • Discover and Train in Cybersecurity
    Oracle
    Dec, 2022
    - Nov, 2024
  • ISO/IEC 20000 IT Service Management Associate™
    SkillFront
    Dec, 2022
    - Nov, 2024
  • ISO/IEC 27001 Information Security Associate™
    SkillFront
    Dec, 2022
    - Nov, 2024
  • Foundations Of Business And Entrepreneurship™
    SkillFront
    Nov, 2022
    - Nov, 2024
  • Performing data analysis and forecasting in Excel 365
    Skillsoft
    Oct, 2022
    - Nov, 2024
  • Communication Foundations
    LinkedIn Learn
    Aug, 2022
    - Nov, 2024
  • Ethical Hacking: Enumeration
    LinkedIn Learn
    Aug, 2022
    - Nov, 2024
  • Event, Incident, and Problem Management
    Skillsoft
    Aug, 2022
    - Nov, 2024
  • Excel: VLOOKUP and XLOOKUP for Beginners
    LinkedIn Learn
    Aug, 2022
    - Nov, 2024
  • ITIL® 4 Foundation: Introduction
    Skillsoft
    Aug, 2022
    - Nov, 2024
  • ITIL® 4 Foundation: Key Concepts of Service Management
    Skillsoft
    Aug, 2022
    - Nov, 2024
  • Key Concepts and the Four Dimensions of Service Management
    Skillsoft
    Aug, 2022
    - Nov, 2024
  • Microsoft Certified: Security, Compliance, and Identity Fundamentals
    Microsoft
    Aug, 2022
    - Nov, 2024
  • Release, Service Level, and Availability Management
    Skillsoft
    Aug, 2022
    - Nov, 2024
  • Service Desk, IT Asset, Service Configuration, and Change Control Management
    Skillsoft
    Aug, 2022
    - Nov, 2024
  • The Guiding Principles of the Service Value System and Continual Improvement Model
    Skillsoft
    Aug, 2022
    - Nov, 2024
  • The Service Value Chain and General Management Practices
    Skillsoft
    Aug, 2022
    - Nov, 2024
  • Artificial Intelligence Essentials
    ICT Fund -TDRA
    Jul, 2022
    - Nov, 2024
  • SOC Member
    LetsDefend
    Jul, 2022
    - Nov, 2024
  • Fundamentals of Cryptocurrency
    ICT Fund -TDRA
    Jun, 2022
    - Nov, 2024
  • Google Cloud Fundamentals: Core Infrastructure
    Google Cloud Skills Boost
    Jun, 2022
    - Nov, 2024
  • Google Workspace Security
    Google Cloud Skills Boost
    Jun, 2022
    - Nov, 2024
  • Introduction to Networking
    ICT Fund -TDRA
    Jun, 2022
    - Nov, 2024
  • Jira Fundamentals Badge
    Atlassian
    Jun, 2022
    - Nov, 2024
  • Microsoft Certified: Azure Fundamentals
    Microsoft
    Jun, 2022
    - Nov, 2024
  • Networking in Google Cloud: Defining and Implementing Networks
    Google Cloud Skills Boost
    Jun, 2022
    - Nov, 2024
  • Networking in Google Cloud: Hybrid Connectivity and Network Management
    Google Cloud Skills Boost
    Jun, 2022
    - Nov, 2024
  • Agile Hybrid Approaches
    Skillsoft
    May, 2022
    - Nov, 2024
  • Business Orientation: Strategic Organizational Goals
    Skillsoft
    May, 2022
    - Nov, 2024
  • Value-driven Delivery: Delivering Value in Agile Projects
    Skillsoft
    May, 2022
    - Nov, 2024
  • Advanced Scrum for Project Management
    Skillsoft
    Apr, 2022
    - Nov, 2024
  • Business Strategy: Managing Organizational Value
    Skillsoft
    Apr, 2022
    - Nov, 2024
  • Introduction To Digital Marketing
    ICT Fund -TDRA
    Apr, 2022
    - Nov, 2024
  • Agile Principles and Methodologies
    Skillsoft
    Mar, 2022
    - Nov, 2024
  • Agile Project Planning
    Skillsoft
    Mar, 2022
    - Nov, 2024
  • Agile Project Scheduling and Monitoring
    Skillsoft
    Mar, 2022
    - Nov, 2024
  • Agile Software Development: Agile Development Life Cycle
    Skillsoft
    Mar, 2022
    - Nov, 2024
  • Agile Software Development: Agile Project Management Techniques
    Skillsoft
    Mar, 2022
    - Nov, 2024
  • Agile Stakeholder Engagement and Team Development
    Skillsoft
    Mar, 2022
    - Nov, 2024
  • Agile for Software Development: Lean, Agile, & Scrum Methodologies
    Skillsoft
    Mar, 2022
    - Nov, 2024
  • Cybersecurity and Networking Fundamentals
    Skillsoft
    Mar, 2022
    - Nov, 2024
  • Fundamentals of Cyber Security
    ICT Fund -TDRA
    Mar, 2022
    - Nov, 2024
  • Introduction to the Agile Principles and Mindset Bootcamp: Session 1 Replay
    Skillsoft
    Mar, 2022
    - Nov, 2024
  • Project Management: Scrum Framework for Software Development
    Skillsoft
    Mar, 2022
    - Nov, 2024
  • ISO 9001 Quality Management Systems Associate™
    SkillFront
    Feb, 2022
    - Nov, 2024
  • Phishing Expert
    LetsDefend
    Feb, 2022
    - Nov, 2024
  • SIEM 101
    LetsDefend
    Feb, 2022
    - Nov, 2024
  • Windows User
    LetsDefend
    Feb, 2022
    - Nov, 2024
  • Cybersecurity Compliance Framework & System Administration
    Coursera
    Jan, 2022
    - Nov, 2024
  • Cybersecurity Roles, Processes & Operating System Security
    Coursera
    Jan, 2022
    - Nov, 2024
  • IT Fundamentals for Cybersecurity Specialization
    Coursera
    Jan, 2022
    - Nov, 2024
  • Introduction to Cybersecurity Tools & Cyber Attacks
    Coursera
    Dec, 2021
    - Nov, 2024
  • Network Security & Database Vulnerabilities
    Coursera
    Dec, 2021
    - Nov, 2024
  • Introduction to Google Cloud Platform
    Great Learning
    Nov, 2021
    - Nov, 2024
  • AI Foundations for Everyone Specialization
    Coursera
    Oct, 2021
    - Nov, 2024
  • Building AI Powered Chatbots Without Programming
    Coursera
    Oct, 2021
    - Nov, 2024
  • Introduction to Digital Marketing
    Great Learning
    Oct, 2021
    - Nov, 2024
  • Instagram Marketing Fundamentals
    Great Learning
    Sep, 2021
    - Nov, 2024
  • Introduction to Ethical Hacking
    Great Learning
    Jul, 2021
    - Nov, 2024
  • GCMS Sales Exam
    Google
    Jun, 2021
    - Nov, 2024
  • Google Workspace Sales Credential Exam
    Google
    Jun, 2021
    - Nov, 2024
  • Introduction to Data Science
    IBM
    May, 2021
    - Nov, 2024
  • Introduction to Digital Journalism
    Reuters
    May, 2021
    - Nov, 2024
  • Getting Started with AI using IBM Watson
    Coursera
    Mar, 2021
    - Nov, 2024
  • Introduction to Artificial Intelligence (AI)
    Coursera
    Mar, 2021
    - Nov, 2024
  • Introduction to Social Media Marketing
    Coursera
    Mar, 2021
    - Nov, 2024
  • Preparing to Manage Human Resources
    Coursera
    Feb, 2021
    - Nov, 2024
  • Recruiting, Hiring, and Onboarding Employees
    Coursera
    Feb, 2021
    - Nov, 2024
  • Technical Support Fundamentals
    Coursera | Google
    Sep, 2020
    - Nov, 2024
  • Business Entrepreneurship
    Cisco Networking Academy
    May, 2020
    - Nov, 2024

Experience

    • Sri Lanka
    • IT Services and IT Consulting
    • 500 - 600 Employee
    • Technical Lead
      • Jan 2023 - Present

      Led and guided a team of 35 analysts and mentored team members to help them achieve their full potential.Developed and implemented a governance framework for the team, resulting in improved accountability, transparency, and alignment of objectives.Supported Global Directors in preparing for Business Reviews with Executive Management, contributing to the success of the meetings and providing valuable insights and recommendations.Fostered a culture of continuous improvement and innovation within the team, encouraging members to share ideas and experiment with new approaches to work.Developed and implemented successful CSR initiatives on behalf of the organization, resulting in a measurable positive impact on the community and increased employee engagement. Show less

    • Functional Lead
      • Nov 2022 - Jan 2023

      Demonstrated a high level of commitment and energy in the role, consistently going above and beyond to achieve results and meet deadlines.Maintained a focus on quality and attention to detail in all deliverables, resulting in high levels of customer satisfaction and positive feedback.Performed brainstorming sessions among the team members in analyzing pain points and suggesting strategies to improve efficiency.Conducted live audits in order to check and verify the level of work performed by the team ensuring quality and compliance standards are at the optimum level. Show less

    • Shift Lead
      • Aug 2022 - Nov 2022

      Suggested tips to encourage the team's individual performance levels which enhanced the team's productivity by 98%.Converted the team contribution rate to 95% by suggesting strategies to improve team members' work.

    • Senior Analyst
      • Jan 2022 - Jul 2022

      Proven record in monitoring & escalating alerts to the relevant stakeholders with 100% accuracy.Contributed over 88% of the overall team's contribution towards the day-to-day workflow in meeting clients' requirements.Recognized as the consistent top performer since the period of probation.

    • Sri Lanka
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Customer Support Specialist
      • Jun 2021 - Jan 2022

      Administered 25 Sri Lankan Government sector clientele, managed Google & Zoom products & service-related enquiries by providing first-grade assistance. Established strong relationships with key stakeholders, both internally and externally, facilitating smooth project execution and timely delivery of product specifications and changes. Successfully managed relationships with external vendors and clients throughout the project life cycle, resulting in improved collaboration, customer satisfaction, and repeat business opportunities. Show less

    • Sri Lanka
    • Software Development
    • 1 - 100 Employee
    • Digital Marketing Executive
      • Feb 2021 - Jun 2021

      Developed and managed digital marketing campaigns across multiple channels and accounts by utilizing tools and techniques as appropriate including e-mail marketing and paid advertising. Identified trends and insights & made sure the campaigns got 100% engagement. Ran over 20 successful campaigns with profitable ROI. Skilled in Website content writing, SEO, Google AdSense, Meta Business Suite, LinkedIn Marketing, Social Media Management, & Graphic Designing. Developed and managed digital marketing campaigns across multiple channels and accounts by utilizing tools and techniques as appropriate including e-mail marketing and paid advertising. Identified trends and insights & made sure the campaigns got 100% engagement. Ran over 20 successful campaigns with profitable ROI. Skilled in Website content writing, SEO, Google AdSense, Meta Business Suite, LinkedIn Marketing, Social Media Management, & Graphic Designing.

    • Sri Lanka
    • Appliances, Electrical, and Electronics Manufacturing
    • 200 - 300 Employee
    • Customer Service Representative
      • Apr 2020 - Feb 2021

      Hired and led a team of 15 skilled professionals. Handled critical customers and provided them with first-grade service and converted the customer retention rate to 96%. Conducted workshops and back-to-back training for the team members and made certain that the team provides a 98%+ customer satisfaction rate.Practised Agile Project Management tools such as Jira & Simpli5, and communication platforms such as Freshworks (chatbot).

    • Customer Service Agent
      • Apr 2020 - Jun 2020

      Assisted Clients with relative queries relative to their product delivery by providing top-notch customerservice.Communicated with stakeholders and ensured that client orders were being delivered on time.Practised Agile Methodologies and was handy with Jira, Simpli5, and Zoho CMS.

    • Assistant Manager
      • Dec 2017 - Nov 2019

      Recruited and guided a team of 30 skilled professionals complying to the organizational recruitment standards. Known to provide an outstanding customer service to international clientele & converted the customer retention rate by 99%. Proven records in maintaining employee compliance rate by 100% relative to organizational working procedures. Presented the management with existing threats and the business impact and mitigated the risk by 99%.

    • Inbound Customer Service Representative
      • Dec 2017 - May 2018

      Assisted UK Clientele with their travel and guided them with booking a hire.Monitored documents and notified the relevant parties relative to their credentials expiry and ensured the documents are being updated in a timely manner meeting compliance.

Education

  • Kingston University
    BSc in Cybersecurity & Digital Forensics (Top-up), Cyber/Computer Forensics and Counterterrorism
    2022 - 2023
  • Informatics Institute of Technology (IIT Campus)
    Professional Certificate in Cyber Security & Networking, Cyber/Computer Forensics and Counterterrorism
    2022 - 2022
  • ESOFT Metro Campus
    Diploma, Graphic Design
    2019 - 2019
  • ESOFT Metro Campus
    Higher National Diploma, Computing and Systems Development
    2017 - 2019
  • ICBT Campus
    Diploma, Information Technology
    2017 - 2017
  • Indian Institute of Technology, Madras
    Diploma, Secondary Education and Teaching
    2016 - 2016
  • Don Bosco Matriculation Higher Secondary School - Chennai, India
    10th, 479 / 500
    2013 - 2014

Community

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