Nethusha R.
Technical Lead at HCLTech Sri Lanka- Claim this Profile
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English Native or bilingual proficiency
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Tamil Native or bilingual proficiency
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Sinhala Full professional proficiency
Topline Score
Bio
M S SHABEER AHAMED
Nethusha is not just a fantastic and precise IT support specialist. She thinks on the cutting edge of service now, agile, ITIL. Nethusha is dedicated, self-motivated, methodical, and very capable. She is a detail oriented, target oriented, ambitious and strong co-worker, her knowledge is vast and extensive. I would recommend her with any project that requires the very best in IT Support and execution. She is not only a reliable and forward thinking it support specialist but also an inspiring team player. Experiencing her quick and sharp mind at the office is most outstanding. Certainly worth recommending.
Chamith Priyamal
Nethusha is a good team player and a quick learner. Always comes up with something creative and new. Others can count on her in difficult situations. She has a unique skillset in customer relations. It was a pleasure working with her and would say she is an "employee-to-have" in a company.
Sinthujan Balaranjan
Nethusha was crucial to the team, and contributed significantly to the success of the company. She consistently demonstrated a strong work ethic at HCL Technologies plus a dedication to success. Nethusha is dedicated, self-motivated, methodical, and very capable. She had vision to see the benefits and the passion to turn that into a competitive advantage for HCL Technologies. The success achieved in her job required extensive knowledge and dedication. Absolutely worth recommending.
M S SHABEER AHAMED
Nethusha is not just a fantastic and precise IT support specialist. She thinks on the cutting edge of service now, agile, ITIL. Nethusha is dedicated, self-motivated, methodical, and very capable. She is a detail oriented, target oriented, ambitious and strong co-worker, her knowledge is vast and extensive. I would recommend her with any project that requires the very best in IT Support and execution. She is not only a reliable and forward thinking it support specialist but also an inspiring team player. Experiencing her quick and sharp mind at the office is most outstanding. Certainly worth recommending.
Chamith Priyamal
Nethusha is a good team player and a quick learner. Always comes up with something creative and new. Others can count on her in difficult situations. She has a unique skillset in customer relations. It was a pleasure working with her and would say she is an "employee-to-have" in a company.
Sinthujan Balaranjan
Nethusha was crucial to the team, and contributed significantly to the success of the company. She consistently demonstrated a strong work ethic at HCL Technologies plus a dedication to success. Nethusha is dedicated, self-motivated, methodical, and very capable. She had vision to see the benefits and the passion to turn that into a competitive advantage for HCL Technologies. The success achieved in her job required extensive knowledge and dedication. Absolutely worth recommending.
M S SHABEER AHAMED
Nethusha is not just a fantastic and precise IT support specialist. She thinks on the cutting edge of service now, agile, ITIL. Nethusha is dedicated, self-motivated, methodical, and very capable. She is a detail oriented, target oriented, ambitious and strong co-worker, her knowledge is vast and extensive. I would recommend her with any project that requires the very best in IT Support and execution. She is not only a reliable and forward thinking it support specialist but also an inspiring team player. Experiencing her quick and sharp mind at the office is most outstanding. Certainly worth recommending.
Chamith Priyamal
Nethusha is a good team player and a quick learner. Always comes up with something creative and new. Others can count on her in difficult situations. She has a unique skillset in customer relations. It was a pleasure working with her and would say she is an "employee-to-have" in a company.
Sinthujan Balaranjan
Nethusha was crucial to the team, and contributed significantly to the success of the company. She consistently demonstrated a strong work ethic at HCL Technologies plus a dedication to success. Nethusha is dedicated, self-motivated, methodical, and very capable. She had vision to see the benefits and the passion to turn that into a competitive advantage for HCL Technologies. The success achieved in her job required extensive knowledge and dedication. Absolutely worth recommending.
M S SHABEER AHAMED
Nethusha is not just a fantastic and precise IT support specialist. She thinks on the cutting edge of service now, agile, ITIL. Nethusha is dedicated, self-motivated, methodical, and very capable. She is a detail oriented, target oriented, ambitious and strong co-worker, her knowledge is vast and extensive. I would recommend her with any project that requires the very best in IT Support and execution. She is not only a reliable and forward thinking it support specialist but also an inspiring team player. Experiencing her quick and sharp mind at the office is most outstanding. Certainly worth recommending.
Chamith Priyamal
Nethusha is a good team player and a quick learner. Always comes up with something creative and new. Others can count on her in difficult situations. She has a unique skillset in customer relations. It was a pleasure working with her and would say she is an "employee-to-have" in a company.
Sinthujan Balaranjan
Nethusha was crucial to the team, and contributed significantly to the success of the company. She consistently demonstrated a strong work ethic at HCL Technologies plus a dedication to success. Nethusha is dedicated, self-motivated, methodical, and very capable. She had vision to see the benefits and the passion to turn that into a competitive advantage for HCL Technologies. The success achieved in her job required extensive knowledge and dedication. Absolutely worth recommending.
Credentials
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Assets, Threats and Vulnerabilities
GoogleJul, 2023- Nov, 2024 -
Automate Cybersecurity Tasks with Python
GoogleJul, 2023- Nov, 2024 -
Connect and Protect: Networks and Network Security
GoogleJul, 2023- Nov, 2024 -
Digital Forensics Essentials
EC-CouncilJul, 2023- Nov, 2024 -
Employer Branding Certification
hirist.comJul, 2023- Nov, 2024 -
Google Cybersecurity Certificate
CourseraJul, 2023- Nov, 2024 -
Play It Safe: Manage Security Risks
GoogleJul, 2023- Nov, 2024 -
Put It to Work: Prepare for Cybersecurity Jobs
GoogleJul, 2023- Nov, 2024 -
Sound the Alarm: Detection and Response
GoogleJul, 2023- Nov, 2024 -
Tech Recruiter Certification
hirist.comJul, 2023- Nov, 2024 -
Tech Recruitment Certified Professional
DevSkillerJul, 2023- Nov, 2024 -
Tools of the Trade: Linux and SQL
GoogleJul, 2023- Nov, 2024 -
API Security Fundamentals
APIsec UniversityJun, 2023- Nov, 2024 -
Foundations of Cybersecurity
GoogleJun, 2023- Nov, 2024 -
Google Cybersecurity
CourseraJun, 2023- Nov, 2024 -
SAP ERP Essential Training
LinkedIn LearnJun, 2023- Nov, 2024 -
Architectural Artifacts & the Enterprise Continuum
SkillsoftFeb, 2023- Nov, 2024 -
Architecture Capability Basics
SkillsoftFeb, 2023- Nov, 2024 -
Basic Concepts of a Microservices Architecture
SkillsoftFeb, 2023- Nov, 2024 -
Burp Suite Basics Guide
UdemyFeb, 2023- Nov, 2024 -
Cloud Computing Fundamentals: Cloud Access Control
SkillsoftFeb, 2023- Nov, 2024 -
Digital Forensics (Updated)
Charles Sturt UniversityFeb, 2023- Nov, 2024 -
Introduction to IT & Cybersecurity
CybraryFeb, 2023- Nov, 2024 -
LinkedIn Advertising. A Complete Guide
UdemyFeb, 2023- Nov, 2024 -
MS-900: Microsoft 365 Fundamentals
MicrosoftFeb, 2023- Nov, 2024 -
Trello Ultimate Guide
UdemyFeb, 2023- Nov, 2024 -
Ultimate Ethical Hacking and Penetration Testing (UEH)
UdemyFeb, 2023- Nov, 2024 -
Application Security Awareness & Validation
SkillsoftJan, 2023- Nov, 2024 -
Certified Associate In Scrum Fundamentals™ (CASF™)
SkillFrontJan, 2023- Nov, 2024 -
Developing a Growth Mindset
SkillsoftDec, 2022- Nov, 2024 -
Discover and Train in Cybersecurity
OracleDec, 2022- Nov, 2024 -
ISO/IEC 20000 IT Service Management Associate™
SkillFrontDec, 2022- Nov, 2024 -
ISO/IEC 27001 Information Security Associate™
SkillFrontDec, 2022- Nov, 2024 -
Foundations Of Business And Entrepreneurship™
SkillFrontNov, 2022- Nov, 2024 -
Performing data analysis and forecasting in Excel 365
SkillsoftOct, 2022- Nov, 2024 -
Communication Foundations
LinkedIn LearnAug, 2022- Nov, 2024 -
Ethical Hacking: Enumeration
LinkedIn LearnAug, 2022- Nov, 2024 -
Event, Incident, and Problem Management
SkillsoftAug, 2022- Nov, 2024 -
Excel: VLOOKUP and XLOOKUP for Beginners
LinkedIn LearnAug, 2022- Nov, 2024 -
ITIL® 4 Foundation: Introduction
SkillsoftAug, 2022- Nov, 2024 -
ITIL® 4 Foundation: Key Concepts of Service Management
SkillsoftAug, 2022- Nov, 2024 -
Key Concepts and the Four Dimensions of Service Management
SkillsoftAug, 2022- Nov, 2024 -
Microsoft Certified: Security, Compliance, and Identity Fundamentals
MicrosoftAug, 2022- Nov, 2024 -
Release, Service Level, and Availability Management
SkillsoftAug, 2022- Nov, 2024 -
Service Desk, IT Asset, Service Configuration, and Change Control Management
SkillsoftAug, 2022- Nov, 2024 -
The Guiding Principles of the Service Value System and Continual Improvement Model
SkillsoftAug, 2022- Nov, 2024 -
The Service Value Chain and General Management Practices
SkillsoftAug, 2022- Nov, 2024 -
Artificial Intelligence Essentials
ICT Fund -TDRAJul, 2022- Nov, 2024 -
SOC Member
LetsDefendJul, 2022- Nov, 2024 -
Fundamentals of Cryptocurrency
ICT Fund -TDRAJun, 2022- Nov, 2024 -
Google Cloud Fundamentals: Core Infrastructure
Google Cloud Skills BoostJun, 2022- Nov, 2024 -
Google Workspace Security
Google Cloud Skills BoostJun, 2022- Nov, 2024 -
Introduction to Networking
ICT Fund -TDRAJun, 2022- Nov, 2024 -
Jira Fundamentals Badge
AtlassianJun, 2022- Nov, 2024 -
Microsoft Certified: Azure Fundamentals
MicrosoftJun, 2022- Nov, 2024 -
Networking in Google Cloud: Defining and Implementing Networks
Google Cloud Skills BoostJun, 2022- Nov, 2024 -
Networking in Google Cloud: Hybrid Connectivity and Network Management
Google Cloud Skills BoostJun, 2022- Nov, 2024 -
Agile Hybrid Approaches
SkillsoftMay, 2022- Nov, 2024 -
Business Orientation: Strategic Organizational Goals
SkillsoftMay, 2022- Nov, 2024 -
Value-driven Delivery: Delivering Value in Agile Projects
SkillsoftMay, 2022- Nov, 2024 -
Advanced Scrum for Project Management
SkillsoftApr, 2022- Nov, 2024 -
Business Strategy: Managing Organizational Value
SkillsoftApr, 2022- Nov, 2024 -
Introduction To Digital Marketing
ICT Fund -TDRAApr, 2022- Nov, 2024 -
Agile Principles and Methodologies
SkillsoftMar, 2022- Nov, 2024 -
Agile Project Planning
SkillsoftMar, 2022- Nov, 2024 -
Agile Project Scheduling and Monitoring
SkillsoftMar, 2022- Nov, 2024 -
Agile Software Development: Agile Development Life Cycle
SkillsoftMar, 2022- Nov, 2024 -
Agile Software Development: Agile Project Management Techniques
SkillsoftMar, 2022- Nov, 2024 -
Agile Stakeholder Engagement and Team Development
SkillsoftMar, 2022- Nov, 2024 -
Agile for Software Development: Lean, Agile, & Scrum Methodologies
SkillsoftMar, 2022- Nov, 2024 -
Cybersecurity and Networking Fundamentals
SkillsoftMar, 2022- Nov, 2024 -
Fundamentals of Cyber Security
ICT Fund -TDRAMar, 2022- Nov, 2024 -
Introduction to the Agile Principles and Mindset Bootcamp: Session 1 Replay
SkillsoftMar, 2022- Nov, 2024 -
Project Management: Scrum Framework for Software Development
SkillsoftMar, 2022- Nov, 2024 -
ISO 9001 Quality Management Systems Associate™
SkillFrontFeb, 2022- Nov, 2024 -
Phishing Expert
LetsDefendFeb, 2022- Nov, 2024 -
SIEM 101
LetsDefendFeb, 2022- Nov, 2024 -
Windows User
LetsDefendFeb, 2022- Nov, 2024 -
Cybersecurity Compliance Framework & System Administration
CourseraJan, 2022- Nov, 2024 -
Cybersecurity Roles, Processes & Operating System Security
CourseraJan, 2022- Nov, 2024 -
IT Fundamentals for Cybersecurity Specialization
CourseraJan, 2022- Nov, 2024 -
Introduction to Cybersecurity Tools & Cyber Attacks
CourseraDec, 2021- Nov, 2024 -
Network Security & Database Vulnerabilities
CourseraDec, 2021- Nov, 2024 -
Introduction to Google Cloud Platform
Great LearningNov, 2021- Nov, 2024 -
AI Foundations for Everyone Specialization
CourseraOct, 2021- Nov, 2024 -
Building AI Powered Chatbots Without Programming
CourseraOct, 2021- Nov, 2024 -
Introduction to Digital Marketing
Great LearningOct, 2021- Nov, 2024 -
Instagram Marketing Fundamentals
Great LearningSep, 2021- Nov, 2024 -
Introduction to Ethical Hacking
Great LearningJul, 2021- Nov, 2024 -
GCMS Sales Exam
GoogleJun, 2021- Nov, 2024 -
Google Workspace Sales Credential Exam
GoogleJun, 2021- Nov, 2024 -
Introduction to Data Science
IBMMay, 2021- Nov, 2024 -
Introduction to Digital Journalism
ReutersMay, 2021- Nov, 2024 -
Getting Started with AI using IBM Watson
CourseraMar, 2021- Nov, 2024 -
Introduction to Artificial Intelligence (AI)
CourseraMar, 2021- Nov, 2024 -
Introduction to Social Media Marketing
CourseraMar, 2021- Nov, 2024 -
Preparing to Manage Human Resources
CourseraFeb, 2021- Nov, 2024 -
Recruiting, Hiring, and Onboarding Employees
CourseraFeb, 2021- Nov, 2024 -
Technical Support Fundamentals
Coursera | GoogleSep, 2020- Nov, 2024 -
Business Entrepreneurship
Cisco Networking AcademyMay, 2020- Nov, 2024
Experience
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HCLTech Sri Lanka
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Sri Lanka
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IT Services and IT Consulting
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500 - 600 Employee
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Technical Lead
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Jan 2023 - Present
Led and guided a team of 35 analysts and mentored team members to help them achieve their full potential.Developed and implemented a governance framework for the team, resulting in improved accountability, transparency, and alignment of objectives.Supported Global Directors in preparing for Business Reviews with Executive Management, contributing to the success of the meetings and providing valuable insights and recommendations.Fostered a culture of continuous improvement and innovation within the team, encouraging members to share ideas and experiment with new approaches to work.Developed and implemented successful CSR initiatives on behalf of the organization, resulting in a measurable positive impact on the community and increased employee engagement. Show less
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Functional Lead
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Nov 2022 - Jan 2023
Demonstrated a high level of commitment and energy in the role, consistently going above and beyond to achieve results and meet deadlines.Maintained a focus on quality and attention to detail in all deliverables, resulting in high levels of customer satisfaction and positive feedback.Performed brainstorming sessions among the team members in analyzing pain points and suggesting strategies to improve efficiency.Conducted live audits in order to check and verify the level of work performed by the team ensuring quality and compliance standards are at the optimum level. Show less
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Shift Lead
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Aug 2022 - Nov 2022
Suggested tips to encourage the team's individual performance levels which enhanced the team's productivity by 98%.Converted the team contribution rate to 95% by suggesting strategies to improve team members' work.
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Senior Analyst
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Jan 2022 - Jul 2022
Proven record in monitoring & escalating alerts to the relevant stakeholders with 100% accuracy.Contributed over 88% of the overall team's contribution towards the day-to-day workflow in meeting clients' requirements.Recognized as the consistent top performer since the period of probation.
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Finetech Consultancy
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Sri Lanka
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IT Services and IT Consulting
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1 - 100 Employee
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Customer Support Specialist
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Jun 2021 - Jan 2022
Administered 25 Sri Lankan Government sector clientele, managed Google & Zoom products & service-related enquiries by providing first-grade assistance. Established strong relationships with key stakeholders, both internally and externally, facilitating smooth project execution and timely delivery of product specifications and changes. Successfully managed relationships with external vendors and clients throughout the project life cycle, resulting in improved collaboration, customer satisfaction, and repeat business opportunities. Show less
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Syntax Genie (Pvt) Ltd
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Sri Lanka
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Software Development
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1 - 100 Employee
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Digital Marketing Executive
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Feb 2021 - Jun 2021
Developed and managed digital marketing campaigns across multiple channels and accounts by utilizing tools and techniques as appropriate including e-mail marketing and paid advertising. Identified trends and insights & made sure the campaigns got 100% engagement. Ran over 20 successful campaigns with profitable ROI. Skilled in Website content writing, SEO, Google AdSense, Meta Business Suite, LinkedIn Marketing, Social Media Management, & Graphic Designing. Developed and managed digital marketing campaigns across multiple channels and accounts by utilizing tools and techniques as appropriate including e-mail marketing and paid advertising. Identified trends and insights & made sure the campaigns got 100% engagement. Ran over 20 successful campaigns with profitable ROI. Skilled in Website content writing, SEO, Google AdSense, Meta Business Suite, LinkedIn Marketing, Social Media Management, & Graphic Designing.
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OREL Corporation
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Sri Lanka
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Appliances, Electrical, and Electronics Manufacturing
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200 - 300 Employee
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Customer Service Representative
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Apr 2020 - Feb 2021
Hired and led a team of 15 skilled professionals. Handled critical customers and provided them with first-grade service and converted the customer retention rate to 96%. Conducted workshops and back-to-back training for the team members and made certain that the team provides a 98%+ customer satisfaction rate.Practised Agile Project Management tools such as Jira & Simpli5, and communication platforms such as Freshworks (chatbot).
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Customer Service Agent
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Apr 2020 - Jun 2020
Assisted Clients with relative queries relative to their product delivery by providing top-notch customerservice.Communicated with stakeholders and ensured that client orders were being delivered on time.Practised Agile Methodologies and was handy with Jira, Simpli5, and Zoho CMS.
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Assistant Manager
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Dec 2017 - Nov 2019
Recruited and guided a team of 30 skilled professionals complying to the organizational recruitment standards. Known to provide an outstanding customer service to international clientele & converted the customer retention rate by 99%. Proven records in maintaining employee compliance rate by 100% relative to organizational working procedures. Presented the management with existing threats and the business impact and mitigated the risk by 99%.
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Inbound Customer Service Representative
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Dec 2017 - May 2018
Assisted UK Clientele with their travel and guided them with booking a hire.Monitored documents and notified the relevant parties relative to their credentials expiry and ensured the documents are being updated in a timely manner meeting compliance.
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Education
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Kingston University
BSc in Cybersecurity & Digital Forensics (Top-up), Cyber/Computer Forensics and Counterterrorism -
Informatics Institute of Technology (IIT Campus)
Professional Certificate in Cyber Security & Networking, Cyber/Computer Forensics and Counterterrorism -
ESOFT Metro Campus
Diploma, Graphic Design -
ESOFT Metro Campus
Higher National Diploma, Computing and Systems Development -
ICBT Campus
Diploma, Information Technology -
Indian Institute of Technology, Madras
Diploma, Secondary Education and Teaching -
Don Bosco Matriculation Higher Secondary School - Chennai, India
10th, 479 / 500