Experience

Enstitü İstanbul İSMEK
• Türkiye
• Education Management
• 1 - 100 Employee
• Training and Development Manager

  • Feb 2015 - Present


ARA Psychotherapy Training & Consultancy

• Training Manager

  • Oct 2013 - Nov 2015

  *Designing trainings based on customer training need analysis, *Coordinating trainings (determination of trainer and planning dates and designing drama scenarios etc.), *Observing trainings and giving builder feedback to trainers, *Preparing materials that supports trainings, *Provide trainings as trainer. *Designing trainings based on customer training need analysis, *Coordinating trainings (determination of trainer and planning dates and designing drama scenarios etc.), *Observing trainings and giving builder feedback to trainers, *Preparing materials that supports trainings, *Provide trainings as trainer.



Finansbank

• Banking
• 1 - 100 Employee

• Training and Development Manager

  • Jul 2004 - Oct 2013

  *Designing and conducting trainings of Corporate and Commercial Banking, Advertising and Public Relations, Treasury, Internal Audit Department, Private Banking, Financial Control and Planning, Information Technologies, International Division, Risk Management, Purchasing and Technical Services, Internal Control Unit and Compliance departments,Planning yearly training budgets with senior managers of these departments, *Analysing training needs based on internal customer needs,*Developing measurement models to analyze effect of trainings,*Structuring and managing yearly training budget,*Conducting projects as a business partner and designing trainings based on this vision,* Conducting "Sales Culture" and "Credit Culture" projects of Finansbank and also developing marketing strategies to enhance awareness of these projects in the company,*Act as a project member in HAY Group grading project and process analysis,*Conducting internal trainer project. Show less

• Customer Services Agent

  • Aug 2001 - Jul 2004

  *Fulfill investment and banking issues of the customers,*Conducting cross-selling,*Conducting employee hiring organization of Customer Services,*Acting as a team leader who improves teams's knowledge and ability,*Taking responsibility of additional projects voluntarily,*HR Project: Act as a project member of Performance Management Comittee 2003-2004, that aims to make Finansbank one of the best compaines in terms of its human resources systems.