Neshem Ramsahar
Technical Support Engineer at RetailNext- Claim this Profile
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Afrikaans Limited working proficiency
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English Native or bilingual proficiency
Topline Score
Bio
LinkedIn User
I had the pleasure of working with Neshem when I first joined AWS and again at Syncro. We were one of the first 3 teams that constituted the Customer Support team in Cape Town at AWS. From the start, Neshem demonstrated his ability to not only quickly learn new training materials in order to fulfil his role but he is equally comfortable mentoring others. He is patient and calm when interacting with colleagues and customers, and he possesses a genuine passion for continuous learning and personal growth whilst helping others to succeed. He is a natural problem solver and a meticulous thinker. This is proven by him taking on different technical support roles during his tenure at AWS. As part of the Cloud Support Graduate programme, he obtained his LPIC-1 certification, the first level certification from Linux Professional Institute, an internationally recognised certification programme for candidates who wish to embark on a career working with Linux. Through dedication and persistence, he obtained his Bachelor of Accounting Sciences in Financial Accounting degree in 2020. Neshem is knowledgeable, friendly, and is an indispensable individual to any company.
Reyaan Van Der Westhuizen
Neshem's a great team player, very humble and innovate,always finding ways to make things easier for team mates, as well as customers he deals with. The combination of his customer eccentricity, coupled with his humility makes him a real asset to any team he joins.
LinkedIn User
I had the pleasure of working with Neshem when I first joined AWS and again at Syncro. We were one of the first 3 teams that constituted the Customer Support team in Cape Town at AWS. From the start, Neshem demonstrated his ability to not only quickly learn new training materials in order to fulfil his role but he is equally comfortable mentoring others. He is patient and calm when interacting with colleagues and customers, and he possesses a genuine passion for continuous learning and personal growth whilst helping others to succeed. He is a natural problem solver and a meticulous thinker. This is proven by him taking on different technical support roles during his tenure at AWS. As part of the Cloud Support Graduate programme, he obtained his LPIC-1 certification, the first level certification from Linux Professional Institute, an internationally recognised certification programme for candidates who wish to embark on a career working with Linux. Through dedication and persistence, he obtained his Bachelor of Accounting Sciences in Financial Accounting degree in 2020. Neshem is knowledgeable, friendly, and is an indispensable individual to any company.
Reyaan Van Der Westhuizen
Neshem's a great team player, very humble and innovate,always finding ways to make things easier for team mates, as well as customers he deals with. The combination of his customer eccentricity, coupled with his humility makes him a real asset to any team he joins.
LinkedIn User
I had the pleasure of working with Neshem when I first joined AWS and again at Syncro. We were one of the first 3 teams that constituted the Customer Support team in Cape Town at AWS. From the start, Neshem demonstrated his ability to not only quickly learn new training materials in order to fulfil his role but he is equally comfortable mentoring others. He is patient and calm when interacting with colleagues and customers, and he possesses a genuine passion for continuous learning and personal growth whilst helping others to succeed. He is a natural problem solver and a meticulous thinker. This is proven by him taking on different technical support roles during his tenure at AWS. As part of the Cloud Support Graduate programme, he obtained his LPIC-1 certification, the first level certification from Linux Professional Institute, an internationally recognised certification programme for candidates who wish to embark on a career working with Linux. Through dedication and persistence, he obtained his Bachelor of Accounting Sciences in Financial Accounting degree in 2020. Neshem is knowledgeable, friendly, and is an indispensable individual to any company.
Reyaan Van Der Westhuizen
Neshem's a great team player, very humble and innovate,always finding ways to make things easier for team mates, as well as customers he deals with. The combination of his customer eccentricity, coupled with his humility makes him a real asset to any team he joins.
LinkedIn User
I had the pleasure of working with Neshem when I first joined AWS and again at Syncro. We were one of the first 3 teams that constituted the Customer Support team in Cape Town at AWS. From the start, Neshem demonstrated his ability to not only quickly learn new training materials in order to fulfil his role but he is equally comfortable mentoring others. He is patient and calm when interacting with colleagues and customers, and he possesses a genuine passion for continuous learning and personal growth whilst helping others to succeed. He is a natural problem solver and a meticulous thinker. This is proven by him taking on different technical support roles during his tenure at AWS. As part of the Cloud Support Graduate programme, he obtained his LPIC-1 certification, the first level certification from Linux Professional Institute, an internationally recognised certification programme for candidates who wish to embark on a career working with Linux. Through dedication and persistence, he obtained his Bachelor of Accounting Sciences in Financial Accounting degree in 2020. Neshem is knowledgeable, friendly, and is an indispensable individual to any company.
Reyaan Van Der Westhuizen
Neshem's a great team player, very humble and innovate,always finding ways to make things easier for team mates, as well as customers he deals with. The combination of his customer eccentricity, coupled with his humility makes him a real asset to any team he joins.
Credentials
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CompTIA Linux+ (Powered by LPI) Certification
CompTIAAug, 2018- Sep, 2024 -
National Senior Certificate
UmalusiSAApr, 2010- Sep, 2024 -
LPIC-1
Linux Professional InstituteAug, 2018- Sep, 2024 -
CompTIA Linux Network Professional – CLNP Stackable Certification
CompTIAFeb, 2019- Sep, 2024 -
CompTIA Network+ ce Certification
CompTIAFeb, 2019- Sep, 2024
Experience
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RetailNext
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United States
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IT Services and IT Consulting
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100 - 200 Employee
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Technical Support Engineer
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Apr 2022 - Present
*Communicating with RetailNext customers and driving their ticket queries to a satisfactory resolution *Working with Field Engineers and providing Level 1 Network troubleshooting instructions to resolve offline network device issues in a timely fashion *Network troubleshooting of IoT sensors, IP cameras, coaxial cameras, network cables, coaxial cables, encoders, linux servers, switches and routers *Remote network troubleshooting of linux servers, IP cameras and managed switches *Troubleshoot API token integration issues *Troubleshoot API query issues *Troubleshoot customer data analytic discrepancies *Troubleshoot POS integration data import issues *Troubleshoot RetailNext data report issues *Creating Service Requests to network vendors for scheduling a technician to visit a store *Creating RMA requests for replacement devices *Working with Atlassian tools Jira for tickets and Confluence for wikis *Working with RetailNext platform, Salesforce, Slack and Netsuite tools Show less
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Technical Support
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Apr 2021 - Mar 2022
*Assisting SycroMSP and RepairShopr PSA end users with inquiries and troubleshooting related to (importing data, creating invoices, inventory items, purchase orders, tickets, templates, marketr/mailer campaigns, contracts, autoprinter, Workflow, Rest APIs, SMSs, notifications, third party application integrations such Quickbooks, Xero, Calendars, Payment processors, other MSPs, etc) *Researching, testing and replicating issues the user encountered. *Creating bug reports for developers where an issue has been successfully tested and reproduced. *Use Zendesk for respond to users through tickets, creating tickets, using various integration in zendesk such as jira, slack, etc, search similar past tickets using keywords, view ticket dashboard and metrics. *Use Slack not only for communication but to search for issues or past tickets discussed using keywords. Show less
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Amazon Web Services
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IT Services and IT Consulting
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1 - 100 Employee
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Trust & Safety Support
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Jun 2014 - Apr 2021
*Investigation and mitigation of AWS resources reported for:(DMCA, Non Copyright, Phishing, Malware, Botnet, CC Fraud, Open Proxy, Intrusion Attempts, DoS,Port Scanning, CSE, Email Spam, Spam Website, Public Identifiable/Available Information,Takedown Requests and Web Crawling.)*Working with Spamhaus to remove Blacklisted AWS IPs.*Processing Penetration and load testing requests.* Investigation and mitigation of compromised AWS account access/secret keys and passwords.*Linux Training*New hire training*On call for Trust & Safety team to external team reach outs and high priority escalations*Handling tickets/requests escalated to Trust & Safety*Assist with interviewing AWS candidates*SharePoint site admin(Custom lists, Workflows, site content, etc)*InfoPath form design for Sharepoint*Excel stat/data reporting*Fraud and risk investigation of AWS SES requests*Fraud and risk investigation of email limit and rDNS requests*Setting PTR records*Bash scripting repetitive Linux tasks i.e.(Curl multiple URLs, nmap multiple IPs, etc)*Running SQL queries on a MySQL database for data trends.*Creating and editing HTML/CSS wikis*Using Salesforce to update case and customer information for most recent Sales/Business/Territoryrepresentative.*Used Git on Windows machine to securely SSH into company bastions with public key.*Used GitHub to clone company scripts to run on my own linux machine Show less
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Cloud Support Associate
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Nov 2018 - Mar 2019
Worked AWS Premium Support technical cases for the following AWS services: • EC2 service E.g. (Troubleshooting Failed SSH or RDP connection issues, troubleshooting Apache, Nginx, MySQL or PHP issues, mounting and unmounting EBS volumes or EFS, troubleshooting run level/target issues, local firewall issues, managing file size or inode table, assisting with creating snapshots or AMIs, repository or installation issues, etc.)• ELB, ALB or NLB E.g. (Troubleshooting HTTP/S traffic routing, SSL certificate, IP Pool issues, etc.)• EC2 Networking E.g. (Troubleshooting EIP, VPC, route table, security group, port, NAT, local or Internet gateway, BGP, VPN tunnel, Private/Public Subnet, CIDR notation, VPC to on premise issues, deep diving VPC flow logs for root cause issues, troubleshooting config issues with CloudWatch or Cloudtrail, etc.)• S3 E.g. (Troubleshooting ACL, CORS, versioning, static S3 bucket website issues, etc.)• CloudFront E.g. (Troubleshooting CNAME, CloudFront origin issues, etc.)• Route 53 E.g. (Troubleshooting Hosted Zones, assist with creating DNS records, troubleshooting domain name and IP issues, etc.)• SES and SNS E.g. (Troubleshooting sending mail or notifications, verifying email or domains, subscriber issues, etc)• RDS E.g. (Troubleshooting endpoint connection issues or migration issues, etc.)• Security E.g. (Troubleshooting IAM policy issues, assisting with creating SSL certificate, troubleshooting issues with Certificate manager, etc) Show less
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TCSA Mechanical Turk
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Jun 2013 - Jun 2014
*Worked Amazon Mechanical Turk worker inquiries.*Verification of worker identification
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TCSA CS & Billing
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Jan 2013 - Jun 2013
Worked AWS Customer Service and Billing support cases. (i.e. Billing inquiries, general AWS service inquiries, account updates, service limit increases, etc.)
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Amazon
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Bangladesh
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Advertising Services
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1 - 100 Employee
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Digital Customer Service Associate
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Aug 2011 - Jan 2013
*Technical support for Amazon Instant Videos and Amazon Android Apps *Technical device troubleshooting *Floor walker support for team members. *Point of Contact for Amazon Digital related queries internally. *Trained new hires * Collected and analysed customer contact data using microsoft sharepoint to spot trends in contacts and update the Amazon digital support network. * Created and administered the departments Microsoft SharePoint sites. *Technical support for Amazon Instant Videos and Amazon Android Apps *Technical device troubleshooting *Floor walker support for team members. *Point of Contact for Amazon Digital related queries internally. *Trained new hires * Collected and analysed customer contact data using microsoft sharepoint to spot trends in contacts and update the Amazon digital support network. * Created and administered the departments Microsoft SharePoint sites.
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Education
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2016 - 2020
University of South Africa/Universiteit van Suid-Afrika
Bachelor of Accounting Sciences, (Financial Reporting, TAX, Auditing and Management Accounting) -
2005 - 2009
Plumstead High School
National Senior Certificate, (English, Afrikaans, Mathematics, Accounting, Biology, Physical Sciences and Advanced Mathematics)
Community
