Experience

DCI Digital Career Institute

• Germany
• Professional Training and Coaching
• 300 - 400 Employee

• Lecturer Salesforce Consultant Curriculum

  • Jun 2023 - Present

  https://digitalcareerinstitute.org/courses/salesforce-consultant/ #learnforanewlife https://digitalcareerinstitute.org/courses/salesforce-consultant/ #learnforanewlife



wolke&fern

• Berlin, Germany

• Founder / Salesforce SME and Mentor

  • Mar 2023 - Present

  Architecting solutions in salesforce and salesforce industries. Pro bono services for refugees and job seekers. Architecting solutions in salesforce and salesforce industries. Pro bono services for refugees and job seekers.



sennder

• Germany
• Truck Transportation
• 700 & Above Employee

• • Jun 2021 - Jun 2023

  My duty is to oversee all CRM functions, scaling the product team, product operations & tools, building the business's overall customer management capability in order to provide a high level of service and excellent customer experience and capture data across all key touch-points of the business.

• • Aug 2020 - Jun 2021

  CRM - Salesforce POD



Spryker

• Germany
• IT Services and IT Consulting
• 300 - 400 Employee

• Salesforce Practice Manager

  • Mar 2020 - Aug 2020

  Salesforce mit Spryker OS integrations, advocating und PreSales. Salesforce mit Spryker OS integrations, advocating und PreSales.



Salesforce

• United States
• Software Development
• 700 & Above Employee

• Expert Services, Development & Operations Senior

  • Jan 2018 - Mar 2020

  https://www.salesforce.com/solutions/industries/ Company’s goal is to deliver rapid, value-driven customer solutions for complex business problems. My key role is determining the optimal use of the Vlocity (Salesforce Industries) product in the customer environment My responsibility is to align the customer’s business requirements to the native Vlocity functionality and to construct a development plan that will deliver the desired solution. Having a deep knowledge of the core business processes and best practices in the customer’s industry(Now working on the third Telco giant) - i enhance and acquire an understanding of the specific business drivers for their program. A collaborative and empathetic relationship with the business stakeholders is central to my role. My commitment to their success is total. I work with developers, typically in Agile scrum teams, helping them convert the business requirements into technical activities and verifying that their deliverables satisfy the acceptance criteria. Been on DevOps tasks for a long time now. I’m a key channel back to the Vlocity product management team as they look to drive innovation and improvements into future releases of the Vlocity products. Show less



X3Energy

• Italy
• Oil and Gas
• 1 - 100 Employee

• Salesƒorce Engineer

  • Apr 2017 - Jan 2018

  Leading projects on Sales, Service and Community Cloud . Working on integrations with Sharepoint, ShinyApps, MailChimp, D&B Hoovers etc. Leading projects on Sales, Service and Community Cloud . Working on integrations with Sharepoint, ShinyApps, MailChimp, D&B Hoovers etc.



NTT DATA Italia

• Italy
• IT Services and IT Consulting
• 700 & Above Employee

• CRM Consultant | Salesƒorce Engineer

  • Dec 2014 - Apr 2017

  As Technical Consultant with a skill set and a significant track on CRM Salesforce, worked with business and technical stakeholders in product direction development and technology capabilities. Assisted our clients in design, delivery and governance of end-to-end solutions from inception through to successful completion. Did promote and facilitate coordination of all technical and non-technical streams. Working in a varied technical environment covering digital, applications and infrastructure in high performing collaborative teams delivering an integrated solution. Naturally able to explain and present solutions, rationale for decision making to a technical and non-technical audience via documentation and presentations. Full project life cycle delivery was essential and included pre-sales, estimation, proposal & bid writing, project and team management. As part of our continued client commitments we did consolidate capability within Customer Experience, IOT, Data & Intelligence and several Integrations. Clients: ENEL, SKY media, Honeywell, Maserati etc. Show less



Enerjem Srl.

• Rome Area, Italy

• Technical Staff | CPQ SME

  • Sep 2010 - Dec 2014

  Assessed business process needs and identified technical capabilities needed also provided guidance to clients on leading practices and domain expertise. Leaded client workshops and functional elicitation sessions. Articulated significant gaps between client current state versus desired future state. Assisted technical leads in perform hands-on solution design, solution architecture, architecture roadmaps, prototyping, proof-of-concepts, and development tasks as required in support of current and new projects. Ensured solution is scalable and meets overall business requirements. Acted as a liaison between Technical team, Functional team, Business Functions, and vendor to drive CPQ implementations. Recognized as a developer and a functional expert in CPQ domain. Communicated with senior level client resources across product management, sales operations, pricing operations, legal, and order management. Communicated with external vendors and conduct joint solution review. Conducted Solution Architecture reviews with project teams prior to design and development activities and ensure solution is scalable, is aligned with vendor roadmaps and meets customers’ business requirements. Guided technical team to deliver a flexible and scalable solution. Show less